I ordered 2 aftershaves instead of one. I went into my local perfume shop and explained the situation to the manger Ms Rasini. She was fantastic in her response. She sorted out the problem without me... See more
Company replied
Location
Switch locationc/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD LONDON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lady Maryam was amazing at the sale counter , with Naeema at the Edgware branch , Maryam was so patient and friendly to help me find the right item a I needed and she helped me with the online ord... See more
Company replied
Lisa the lovely patient kind assistant displayed excellent customer service in helping me choose a fragrance.She also wrapped it up beautifully making it special for myself & her kind words also m... See more
Company replied
Good experience with Ragni ,helpfull.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Unit 24 Broadwalk Shopping Centre, Station Road, HA8 7BD, LONDON, United Kingdom
4.9
Excellent
137 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yoonus was really helpful and even…
Yoonus was really helpful and even recommended some fragrances for me to pick up for my family.
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Lovely customer service
Lovely customer service. Keep it up Siyavash (a very pleasant guy who helped to select the perfumes)
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Ragini had amazing customer service and…
Ragini had amazing customer service and was extremely helpful!
April 25, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Naeema from super drug store in Edgware…
Naeema from super drug store in Edgware broadwalk centre was so helpful. She was so lovely and so patient and kind!
April 13, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Excellent service and swift delivery.
March 31, 2025
Reply from The Perfume Shop - Edgware SD 535
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Rsgini
Rsgini - she was so helpful! Really helping me find exactly what i needed very quickly! Thank you!!
April 8, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
We are delighted to hear that you had a positive experience with Rsgini! We appreciate your kind words and are glad she was able to assist you in finding what you needed. We strive to provide excellent customer service and are happy to know that Rsgini met your expectations.
Many thanks,
Jasmyn
Outstanding customer service
I had an amazing experience at the Perfume Shop! From the moment I walked in, I was greeted with warm and friendly service. The staff was incredibly knowledgeable and helped me find the perfect fragrance based on my preferences. The selection of perfumes was vast and beautifully curated, offering everything from classic scents to unique, hard-to-find options.I left with a gorgeous new perfume and will definitely be coming back for all my future fragrance needs. Highly recommend this shop to anyone who appreciates quality scents and excellent customer service!”
March 5, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hello,
Thank you for your kind words! We are delighted to hear about your positive experience at our shop. We strive to create a welcoming and enjoyable environment where customers can discover their perfect fragrance. We are thrilled that our staff was able to assist you in finding the perfect scent and that you were impressed with our wide selection. We appreciate you recommending us and look forward to welcoming you back soon.
Kind regards,
Jasmyn
I visited the perfume shop at Broadwalk…
I visited the perfume shop at Broadwalk shopping center, I’ve received fantastic customer service by Maryam, welcoming smile and was very happy to help with my purchase.
Thank you Maryam.
March 5, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I bought from your store Maryam is very…
I bought from your store Maryam is very knowledgeable about perfume Her introduction about perfumes is very good and complete and I was able to choose a good perfume for my lady with her help
thanks a lot
February 13, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
I was served by Rasini D Team
I was served by Rasini D Team. Great customer service! Very helpful and polite.
February 14, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Excellent customer service
I have been purchasing perfume for many years in the Edgware Branch and have always had top service from Ragint. She has always in helpful, friendly and patient, providing consistent brilliant customer service.
February 11, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Happily Surprised
I stumbled on The Perfume Shop embedded within Superdrug, whilst searching for a fragrance gift for my dad's birthday. I was served by the manager Rasini, who was warm, informative and polite. She helped me get a perfect gift and wrapped it nicely too. Thank you, one happy customer!
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Fab store with great range of perfumes & aftershaves
Ragini and the team provide fantastic service and always with a smile!! The perfumes & aftershaves are good value for money compared to other stores, great selection of new and classic products and good offers for members as well. Also like the gift wrapping service available, which is a plus. Thanks Ragini & team and keep up the fab work that you do!
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Rasini who served me was so helpful and…
Rasini who served me was so helpful and kind and fully understood my needs. Will visit this branch again as I had excellent service. Thank you Rasini
January 21, 2025
Unprompted review
Reply from The Perfume Shop - Edgware SD 535
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.