The Perfume Shop - Edinburgh St James 360 Reviews 200

I had a wonderful experience at the perfume shop thanks to Callie. She was incredibly friendly, patient, and knowledgeable, taking the time to understand my preferences and recommend fragrances that suited me perfectly. Her professionalism and warm attitude made the shopping experience enjoyable and stress-free. It’s rare to receive such attentive customer service, and Callie truly went above and beyond. Thank you for all your help. I would definitely return and recommend this store because of the excellent service I received from Callie!

Excellent visit today at the Perfume shop in St James Quarter Edinburgh . Both Paul and Emma were very welcoming and very helpful, there assistance and answers to my questions were superb, both of them took time and helped me through my choices. Samples were provided to make the desired choice and I am delighted with them. Both Emma and Paul made my visit and the purchase very easy . Thanks to them for there help. 👍👍👍👍👍👍👍

Was greeted as I walked through the door and had some great help and chat with Paul. All round pleasant experience

Amazing customer service and support from Cara!🎉
All the staff were welcoming and friendly!
I’ll definitely want to go back there to shop again!👏🏾👏🏾

I thought this shop would be quite expensive . but after trying a couple of others who didn't have the perfume I wanted to smell we went in. not only did they have really good deals, but the salesperson who helped me (the best name ever, aurora), was extremely knowledgeable and went around the entire store finding things that met my scent profile to help me find the right perfume for me... great experience. they've got loads of good deals like perfume return bottles for a discount as well! definitely have a look

Kush was absolutely fantastic, really knowledgeable about all the products!! Really happy with my daughter's 18th birthday gift wrapped Prada, and my Montblancs. Thanks again!

I was assisted by Kush! Very efficient and quick. Excellent service.

Came into the shop not knowing what to get, auvova came over very helpful and patient made me smell all the different aftershaves till there was one I wanted

Aurora was the most helpful sales assistant. She really took her time with ne and because of this I ended up spending more than originally planned. Aurora is an asset to your company! Thank you

I wandered in to the shop after a hard day and decided to treat myself to my favourite perfume, Callie was so polite unprofessional and approached me in a very gentle way and was so attentive to me. She let me know about an amazing discount on my perfume, so I went ahead and bought it at the checkout desk. I was willing to sign up and I mentioned that my birthday was next week the manager, Kes was close by and he overheard that my birthday was next week and he gave me a full set of Orabella perfume samples for my birthday. I just thought it was such a nice and friendly touch and I even said I was so happy I didn’t go into boots because you don’t get that kind of service. Thanks so much Callie and Kes for brightening my day and making me feel special!

Kush was very nice and welcoming. She helped me pick out a beautiful gift for my aunt.

Quick and easy service. Cara and aurora were friendly and showed me some neat offers

Callie from the St James branch is a credit to he company. Came in for my mum trying to find a new perfume for her and Callie advised what her favourite one was and how there was alternatives. She advised me to try a few and thanks to her advise in grabbed Balmain.

Perfect customer service and inviting staff

Emma at The Perfume Shop in St James was so welcoming and helpful. She took the time to find fragrances with similar notes to my favourite perfume and gave me lots of great options to try. She was knowledgeable, patient and made the whole experience really fun. Thank you, Emma for your excellent customer service.

I was served by cara today, and not for the first time.
The couple times i have been here I've been lucky to have been served by her, amazing customer service every time in helping and assisting with whats best for me and being very knowledgeable in her work. Would highly recommend

Aurora was so helpful and kind! Knew how to beautifully describe scents and helped me pick the perfect summer scent. Thank you!

Today i was served by Jamie she was incredibly nice and helpful, i wasn’t sure what to get and she took me round and let me smell all the fragrances i could, but jamie was absolutely amazing if the perfume shop ever read this they need to give her a raise cause the service she provided was exceptional. Very Happy

Kes was wonderful, super knowledgable and helpful and I will definitely be coming back if/when I need any more suggestions!

I had gone to the perfume shop on my recent visit to St james to get a perfume for my partner’s mom. I don’t know much about perfumes myself and when it comes to gifting it for others I’m pretty bad too. Callie CP helped me out throughout the entirety of my shopping experience and helped me go through 4-5 different scents just to get an idea of what I liked and what I was looking for. She was very fun and helped me with every little thing. The gift wrapping was also very lovely. I will definitely visit again if I ever have to get perfumes.

Absolutely lovely service from Cara at The Perfume Shop. She was friendly, patient, and really helpful when choosing a fragrance. I picked up YSL MYSLF and had a great experience from start to finish. The store felt welcoming, and the customer service made the purchase even better. Definitely recommend visiting if you’re looking for a new perfume or a gift!