The Perfume Shop - High Wycombe 236 Reviews 20

TrustScore 4.5 out of 5

4.5

Unit 8, 26 Newland Street, HP11 2BY HIGH WYCOMBE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited the High Wycombe shop today and was very impressed with Adila. She answered all of my questions - I've been looking at deals on Paco Lady Million. Adila was friendly, very knowledgeable and... See more

Company replied

Rated 5 out of 5 stars

I wanted some aftershave for my 16 year old Grandson; not only was the assistant very helpful but she told me about the personal message engraving service This can only be done on certain shaped bot... See more

Company replied

Rated 5 out of 5 stars

Miss Batool was Amazing... Very Patient and Helpfull... Would Highly Recommend A++++

Company replied

Rated 5 out of 5 stars

Adila was absolutely amazing! She helped me pick out my favourite perfumes, I walked In not knowing what I wanted but adila helped me find 3 gorgeous perfumes, I would highly recommend! Thank you

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 8, 26 Newland Street, HP11 2BY, HIGH WYCOMBE, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Miss Batool was Amazing..

Miss Batool was Amazing... Very Patient and Helpfull... Would Highly Recommend A++++

April 25, 2026
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I went highy wycombe store and Arshi…

I went highy wycombe store and Arshi was helps me to choose best perfumes and my experience was very very good. I will visit again same store.
Thanks

March 5, 2026
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Professional Products

Best above all x

February 12, 2026
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good price

Good price, good service

January 25, 2026
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

excellent service

excellent service from Adila (hope i have name correct) in High Wycombe store.
Extremely helpful and professional
will be back

January 12, 2026
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Shopping online was seamless and…

Shopping online was seamless and picking it up was not stressful. Overall I had a good experience and the deals were good.

November 22, 2025
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Lady Million Treat.

Visited the High Wycombe shop today and was very impressed with Adila. She answered all of my questions - I've been looking at deals on Paco Lady Million. Adila was friendly, very knowledgeable and suggested buying the Eau de Parfum Spray Gift Set which meant I'd get today's 25% discount. Really happy with the customer service I received today.

November 11, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

The staff are very friendly and helpful

The staff are very friendly and helpful

October 27, 2025
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great customer service

Great customer service. Very friendly and showed me all the options, I'm very happy with my purchase.

Went in there with an enquiry and came out with 3 perfumes. Very good. The sales associate (i think her name was Maria) was very friendly and helpful

August 25, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hello,

We're happy to hear that you had a 5-star experience with our great customer service. We appreciate that you were shown all the options and are happy with your purchase. Thank you for your review.

Kind regards,
Jasmyn
The Perfume Shop

Rated 2 out of 5 stars

It was just horrible honestly.

It was just horrible honestly.

August 20, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hitch Gunz,

We're sorry your experience was not satisfactory. We appreciate your feedback. If you need any further assistance, please pop in touch via email at reviews@theperfumeshop.com

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very quick excellent service

Very quick
Very efficient staff in Wycombe store I bought 2 bottles on saturday and came back for another 2 on Tuesday i had 1 delivered because it wasn't in store .excellent service all round

August 12, 2025
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thanks for your kind words and thank you for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Outstanding Service at The Perfume Shop High Wycombe

I had a fantastic experience at The Perfume Shop in High Wycombe. From the moment I walked in, I was warmly welcomed and guided with genuine care. Nicola and Sadia provided exceptional service — both were incredibly knowledgeable, patient, and went above and beyond to help me find exactly what I was looking for.

It’s rare to come across staff who are not only professional but also passionate about what they do. Nicola and Sadia made the whole experience enjoyable and stress-free. I’ll definitely be returning and highly recommend this store to anyone looking for quality products and outstanding customer service.

Thank you again to the wonderful team!

June 30, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Adila was absolutely amazing

Adila was absolutely amazing! She helped me pick out my favourite perfumes, I walked In not knowing what I wanted but adila helped me find 3 gorgeous perfumes, I would highly recommend! Thank you

June 14, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff, friendly and helpful.

May 27, 2025
Unprompted review
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great Gift Idea

I wanted some aftershave for my 16 year old Grandson; not only was the assistant very helpful but she told me about the personal message engraving service This can only be done on certain shaped bottles and she went through all my options
I'd left it too late to do click and collect in store so I paid for home delivery My gift was delivered next day
I was really impressed as was my grandson with his personalised gift

June 4, 2025
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hi,

Thank you for your kind review. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

I ordered online

I ordered online, fabulous and easy. Lots of ways to pay. And delivery was quick. Even had a free gift in the box.

February 10, 2025
The Perfume Shop - High Wycombe 236 logo

Reply from The Perfume Shop - High Wycombe 236

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

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