Today 20/05/26 at 15.26pm I was so well looked after by a young man in your Ilac Centre shop. He was so helpful and pleasant to speak with. I bought Paris Perfume. He is definitely a big asset... See more
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Location
Switch locationUnit 5, Ilac Centre, Henry Street, D01 RW86 DUBLIN, IE
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See what reviewers are saying
Had such a great time at the new bridge store . Olivia was so cheerful and so lovely . Also very patient I must. She showed me different fragrances. I finally got something amazing thanks to her recom... See more
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I collected a perfume set from the Ilac Centre. Staff were great even with the busy Black Friday rush. One customer became agitated out of nowhere and started giving out about the queueing system (the... See more
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Amazing experience with the whole team. So genuine and helpful. Sarah and Callum were especially helpful honestly cant thank them enough and can’t recommend a better place to buy or shop for a fragran... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 5, Ilac Centre, Henry Street, D01 RW86, DUBLIN, Ireland
4.7
Excellent
52 reviews
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The Worst Customer Service Experience of My Life
I have never experienced such unprofessional, disrespectful, and dishonest treatment from a retailer as I did with The Perfume Shop. After ordering over 20 perfumes as gifts, two items were either canceled without a refund or simply never arrived. I provided clear proof that these two items were never delivered, including payment screenshots and order tracking.
Instead of resolving the issue, The Perfume Shop accused me of lying about not receiving the items and then accused me of dishonesty by claiming I hadn’t paid in full, despite my evidence showing the full payment was taken.
In the end, they did admit that I never received these two items. Yet instead of apologizing for the experience, their disrespectful tone, or their baseless accusations, they simply blamed “logistics.” I repeatedly asked for a sincere apology, because if this had happened to someone unaware of their rights, The Perfume Shop would have gotten away with dismissing them as a liar without any proof, just because their warehouse claimed they “don’t make mistakes.”
Throughout weeks of back-and-forth, I was met with deflection, blame-shifting, and empty apologies for logistics but never a real apology for their insulting and unprofessional behavior. The entire ordeal dragged on unnecessarily, over items worth as little as €8.80, yet their team treated me with arrogance, gaslighting, and complete disregard for basic customer respect.
No customer should go through this. I’m sharing this experience so others know exactly how The Perfume Shop treats paying customers: with contempt, incompetence, and a refusal to own their mistakes.
Avoid The Perfume Shop if you value your time, money, and dignity.
June 13, 2025
Reply from The Perfume Shop - Ilac 118
Hi,
We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with your order and the way your concerns were handled. We take full responsibility for the mistakes that occurred and will investigate internally to ensure similar situations are avoided in the future.
The Perfume Shop
I had a excellent experience today in…
I had a excellent experience today in the Ilac shop. Julia, she is a excellent person. She helped me with choices.
Julia ⭐️⭐️⭐️⭐️⭐️
June 14, 2025
Unprompted review
Reply from The Perfume Shop - Ilac 118
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Ordered Online Received My Parcel on…
Ordered Online Received My Parcel on time
Great experience
High Quality Customer Service
May 15, 2025
Reply from The Perfume Shop - Ilac 118
Hi,
Thanks for your review. It's great to hear your positive response and thank you so much for shopping with The Perfume Shop.
Kind regards,
Sharain
The Perfume Shop Team
I was looking for a new perfume to use…
I was looking for a new perfume to use for summer, and when I went in Sinead really helped me choose between all the different scents. She did a great job.
May 8, 2025
Unprompted review
Reply from The Perfume Shop - Ilac 118
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Sinead Perfume Shop Ilac
I was shopping for aftershave for my nephew and found Sinead to be very helpful and knowledgeable about popular fragrances for his age group.
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Ilac 118
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Sinead was very patient and helpful…
Sinead was very patient and helpful with me, it took me a few sprays from different scents that she recommended
to find the right one.I was very impressed with the customer service.
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Ilac 118
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Best experience
Brian is amazing and so kind. I am so glad that he was there today to help me again
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Ilac 118
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Ilac 118
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reasonable
The perfume are at reasonable prices
It best place to buy perfume staff are very nice
March 7, 2025
Reply from The Perfume Shop - Ilac 118
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
My friend ordered a perfume for me and…
My friend ordered a perfume for me and a gift basket. Not only was the perfume gorgeous but how it was wrapped attracted my attention the most. Kudos!
March 3, 2025
Reply from The Perfume Shop - Ilac 118
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Reply from The Perfume Shop - Ilac 118
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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