The Perfume Shop - Inverness 131 Reviews 

114
TrustScore 5 out of 5

4.8

Unit 9, The Eastgate Shopping Centre, IV2 3PP INVERNESS, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Well what a lovely experience we had in your Eastgate Inverness store today all thanks to the lovely Ann.What a difference seeing such fantastic customer service.We aren’t from the area and had such a... See more

Company replied

Rated 5 out of 5 stars

We visited the perfume shop in Eastgate Centre Inverness a lovely lady ,Anne served us. She was very helpful & went above & beyond we felt delighted when we left the shop. Thank you Anne we will be ba... See more

Company replied

Rated 5 out of 5 stars

Inverness shop: I have just treated myself to a set of Tom Ford Ombre Leather, eau de parfum 100 mls & body spray 150 mls . Def my new favorite !!! Great value at discounted price !!! I had fantas... See more

Company replied

Rated 5 out of 5 stars

Isla and Lisa are both wonderful and amazing staff , Lisa is always serving with a smiles every time I shop at The Perfume Shop in Eastgate Inverness shop. Always going above and beyond to get exactly... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 9, The Eastgate Shopping Centre, IV2 3PP, INVERNESS, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(114)

35,227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff at this store

Great staff at this store, Ann and all the ladies are super friendly and have an amazing knowledge on all the perfumes! Always great deals on too!

February 21, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Absolutely Top class service as usual…

Absolutely Top class service as usual from this Inverness branch. Always incredibly helpful incredibly delightful to talk to always walk away with a smile thank you.

February 18, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ann was incredible

Ann was incredible! Very knowledgeable kind and caring!!

February 15, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had the best server ce today from Ann…

Had the best server ce today from Ann and Isla at the Inverness store. I walked in for a browse and walked out with a great deal! They were a great team and helped me get somthing I didn’t even know I was looking for and love it! Thank you

February 15, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ann and Iona were lovely and have…

Ann and Iona were lovely and have earned a returning customer, thank you ladies

February 10, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, both Steph and Debie that helped me were excellent, very informative and very welcoming, would highly recommend

February 7, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely service from steph

Lovely service from steph. She goes above and beyond every visit to help us with what we are looking for. She is great at sales and so friendly. Makes you feel important and you are her main priority in that moment.

January 31, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We have been customer since 15 years…

We have been customer since 15 years to perform shop , Ann is always very good with us, she always provide pleasant service , because of her we are still choosing perfume shop. We are happy customer thank you Ann 🙏🏼🥰😄

February 1, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service in Inverness

Great service at the Inverness store today.
Amazing knowledge and advise from Ann

January 31, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

the perfume shop experience

the woman serving us, anne, was so so lovely and an amazing help. both me and my partner gave her an idea of what we were looking for and she managed to find us something that matched perfectly.

January 30, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by Ann today

I was served by Ann today, she was extremely helpful a pleasure to talk to and made the shopping experience, memorable, need more staff like her

January 30, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Birthday perfume

Went with my partner for new perfume for my birthday, we were served by Steph who was absolutely lovely. She was very knowledgeable about the different perfumes and what is going to be popular, we went for the new alien (Thierry muglar fan for years) which Steph informed us was very new and didn’t actually officially launch in the uk for another couple days. She also informed us about the member cards and the benefits of having one which we then set up. Also as it was my birthday there were a couple of extra gifts slipped into my bag which were absolutely lovely, hopefully we will get a cheeky wee night away with no kids so I can use my new Michael Kors overnight bag! There were also a couple free samples slipped in to, overall Steph was lovely, chatty and very knowledgeable.

January 23, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

We went to one of there shops in…Inverness

We went to one of there shops in Inverness Scotland today . My wife bought a 100ml of paco rabanne for my birthday . When I saw her recipt I saw on it £99 ? I checked online because I never ever paid that much. First up Amazon , dearest was £30, else where I looked on different places was £28 ? Wher did they get £99 I’ve tried to ring customer services, no one answers
I’m fuming we are both in our 70’s and can’t afford to be ripped off

January 13, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

We are sorry to hear about the price discrepancy you experienced in Inverness. We appreciate you bringing this to our attention and regret any distress caused. We will investigate this issue. Thank you for your feedback.

The Perfume Shop

Rated 5 out of 5 stars

I was greeted at the shop by Steph

I was greeted at the shop by Steph . Amazing one to one skills .i gave her thoughts on my suggestions and also she gave me some other suggestions to . I have left very confident in the products I have bought to day . Will be a returning customer

January 12, 2026
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really nice service- Ann knew exactly…

Really nice service- Ann knew exactly what I needed based on the previous fragrances I had used.

December 13, 2025
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

I visited the Inverness branch Perfume…

I visited the Inverness branch Perfume looking for a nice Xmas present ,
I was greeted with a big smile from a wonderful customer service assistant -Ann , what a lovely lady , she understood my need and very professionally discussed some option ,
Ann’s product knowledge is very impressive ,
She provided 1 of the best experiences in retail shopping , we also had a lovely conversation , I could have chatted all day , Ann is s s credit to your company she deserves 10/10 ,
I do recommend and will visit the store again

December 13, 2025
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

Delivery and packaging great

Fairly fast delivery. Well packaged item.

November 20, 2025
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Anne was exceptionally helpful and gave…

Anne was exceptionally helpful and gave me a choice which I was more than happy with
Brilliant service
Christmas will be easier to shop with the perfume shop

Sam Summersbee

November 18, 2025
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

5 Star service

I (39M) attended the Perfume shop to treat myself to an aftershave and was greeted with smiles by the customer service lady, Steph. I thought I had found a "Deal" online for a Dior aftershave but I mistook the 60ml and 100ml options. I had a saved tab on my phone for the same 100ml aftershave from a competitor and it was a decent amount cheaper so Steph kindly price matched the item. Not only this but I also got a little Dior wash bag as an added gift and some testers for my female friends. This really made my day as it was the first time I've treated myself to aftershave in years. Super helpful, informative, very friendly and a great deal. Thank you so much.

November 12, 2025
Unprompted review
The Perfume Shop - Inverness 131 logo

Reply from The Perfume Shop - Inverness 131

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look