The Perfume Shop - Livingston 300Reviews 

30
TrustScore 4.5 out of 5

4.6

Unit 330B, Almondvale South, The Centre, EH54 6NB LIVINGSTON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff member was really attentive and suggested other perfumes considering she was young she gave great information I was very impressed so I asked her name to write a review. Well done Jessica we... See more

Company replied

Rated 5 out of 5 stars

Thank you to lorna in the almondvale south shop Livingston. She could not have been more helpful or patient. When in for aftershave for my son and she helped me pick one and I ended up buying a few ot... See more

Company replied

Rated 5 out of 5 stars

5 star customer service!!!! 10th November 2025, at the Livingston store in the elements, I was helped by a girl called Kirsty and the customer service I received from this girl was phenomenal! She wa... See more

Company replied

Rated 5 out of 5 stars

Courtney was amazing and so helpful she was patient with us today. My dad wanted to get my mum a lovely perfume that she will love for her birthday . She was so helpful with helping us choose the p... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 330B, Almondvale South, The Centre, EH54 6NB, LIVINGSTON, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.6

All reviews

(30)

33,679 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic staff knowledge!

The staff member was really attentive and suggested other perfumes considering she was young she gave great information I was very impressed so I asked her name to write a review. Well done Jessica we had a great experience.

June 5, 2026
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you to lorna in the almondvale…

Thank you to lorna in the almondvale south shop Livingston. She could not have been more helpful or patient. When in for aftershave for my son and she helped me pick one and I ended up buying a few other bottles of perfume due to her being so lovely!

May 2, 2026
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely helpful ladies. Laura Courtney

Lovely helpful ladies. Laura and Courtney takes there time to help

February 13, 2026
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packed good 👍 always decent deals on thanks

November 28, 2025
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your feedback. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Good offers

Good offers, quick handling my order

November 11, 2025
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

5 star customer service!!!!

5 star customer service!!!!
10th November 2025, at the Livingston store in the elements, I was helped by a girl called Kirsty and the customer service I received from this girl was phenomenal! She was so helpful and was so welcoming! She made me feel very comfortable and customer service like this shouldn’t go unnoticed! When I left I told her I’d be leaving a review so I hope she sees this or this good review is passed on to the store! Thank you again

November 10, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thank you for your feedback we appreciate you!

Sharain - The Perfume Shop

Rated 5 out of 5 stars

Courtney was amazing and so helpful she…


Courtney was amazing and so helpful she was patient with us today. My dad wanted to get my mum a lovely perfume that she will love for her birthday . She was so helpful with helping us choose the perfect gift set and very friendly when she was doing us a wee package. Would highly recommend and definitely coming back for more !

October 28, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent service by Mason

Excellent service by Mason. Happy to recommend him at The Perfume Shop in Livingston shopping mall.

October 5, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Katrina was very helpful in picking out…

Katrina was very helpful in picking out a scent to help match my expectations, especially when I didn't quite know what I was looking for.

September 14, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your feedback. It's great to hear you have had a positive experience with us. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Ewa was very patient and assisted us in…

Ewa was very patient and assisted us in finding the right perfume. We had come from another shop and got bad service. Ewa’s service was refreshing

September 12, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Very Happy Customer

I was served by the lovely Liam who couldn't have been more helpful, must have tested half the shop before deciding on what perfume to take on holiday! I am one very happy customer!

September 11, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your lovely review!

The Perfume Shop.

Rated 5 out of 5 stars

Birthday gift

I stopped in to buy a birthday gift for wife and the perfume shop had the exact brand I was looking for and when I was paying it was cheaper than online as they where giving a discount and they lady also asked if I would like it wrapped so all round good service and a good price

August 9, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Excellent service from Fatima at Livingston

I was served the other day by Fatima at the Livingston store. I wanted a refil bottle for taking on holiday and I hadn't appreciated that you can buy a bottle and they will actually fill it for you! She was SO helpful in assisting me in something to choose. All a very positive and enjoyable shopping experience

August 1, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thank you. We appreciate you!

Kind regards,
Sharain

Rated 5 out of 5 stars

Isabell was fantastic

Isabell was fantastic. Spent lots of time helping narrowing down aftershave’s. How customer service should be

August 1, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Obsessed!

I'm a tourist from Minden, Germany. I was looking for a very special perfume because I had a very romantic dinner night with my now!! fiancé. When I went to the perfume shop in Livingston, Mason was able to help me in the best way possible. I told him what notes I like and what I was looking for and I wanted something that not everybody else has. He gave me several options and he was so nice and really kind and helpful. I felt very welcome here. My new favorite perfume: Zadig and Voltaire this is her!!!! I am obsessed! Thank you Mason!

July 29, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

The service provided by the staff here…

The service provided by the staff here is so good. I was very impressed with the suggestions by staff and personified ribbon service is sooo amazing 👏

July 29, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Amazing service

Amazing service by Elma. Very welcoming and a credit to the store.

July 26, 2025
Unprompted review
The Perfume Shop - Livingston 300 logo

Reply from The Perfume Shop - Livingston 300

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

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