The Perfume Shop - MAG Bridgend 364 Reviews 

51
TrustScore 4.5 out of 5

4.7

UNIT 4 DESIGNER OUTLET VILLAGE, CF32 9SU BRIDGEND, GB


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Rated 5 out of 5 stars

I just came to The perfume shop in Bridgend outlet and the gentleman who worked there was very polite and attentive. He helped me me choose great presents for my daughter's teachers and I am really ha... See more

Company replied

Rated 5 out of 5 stars

Amy was really helpful and knew her stuff. I’m a traveller with expensive taste so I can be quite picky with perfumes, but she was patient and gave me some good recommendations. Really good service an... See more

Company replied

Rated 5 out of 5 stars

I came in wanting a specific sent unfortunately it was out of stock however the worker Dylan aided me in finding a new scent that is now my new favourite! He was very patient and listened to exactly w... See more

Company replied

Rated 5 out of 5 stars

I was in the perfume shop today, it was clear the store was busy however all the members of staff seemed to be on the ball with things. Especially Lauren, she was extremely polite and offered me gift... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UNIT 4 DESIGNER OUTLET VILLAGE, CF32 9SU, BRIDGEND, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

35,031 reviews in the last 12 months

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Rated 5 out of 5 stars

I just came to The perfume shop in…

I just came to The perfume shop in Bridgend outlet and the gentleman who worked there was very polite and attentive. He helped me me choose great presents for my daughter's teachers and I am really happy with the service. Sorry I didn't get his name but I hope he knows I'm referring to him.

July 16, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lauren was very helpful

July 11, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A very friendly staff member made us…

A very friendly staff member made us welcome gave us discount I was going to buy one or 2 perfumes she made us buy 5 🤣

July 10, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The girls helped me so much picking out…

The girls helped me so much picking out a gift for my mam, they are always happy to help.

July 7, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good customer service

June 10, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amy was really helpful and knew her…

Amy was really helpful and knew her stuff. I’m a traveller with expensive taste so I can be quite picky with perfumes, but she was patient and gave me some good recommendations. Really good service and a nice chat — I left with something that smells a lot more expensive than I probably look. Would recommend this place

July 4, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was in the perfume shop today

I was in the perfume shop today, it was clear the store was busy however all the members of staff seemed to be on the ball with things. Especially Lauren, she was extremely polite and offered me gift wrap which was done to perfection! Shout out to her 🥰

July 4, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amy was very helpful and has great…

Amy was very helpful and has great knowledge, she helped me pick out a great gift for my niece, Thankyou Amy!

July 4, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I came in wanting a specific sent…

I came in wanting a specific sent unfortunately it was out of stock however the worker Dylan aided me in finding a new scent that is now my new favourite! He was very patient and listened to exactly what I wanted from my fragrance

July 1, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Kerry this…

Excellent service from Kerry this evening, I was wanting to try something new, explained what kind of smells I like and she showed me a few and I ended up with something I love.! Thank you Kerry

April 25, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I visited this store on Thursday 16/04…

I visited this store on Thursday 16/04 and I was served by Linda. She was incredibly friendly and professional, and provided outstanding customer service. Really great experience! Thank you

April 16, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sophie from The Perfume Shop was very…

Sophie from The Perfume Shop was very proactive to help me find the new Caroline Herrera cologne. She offered lots of great options. Thanks so much for your help.

April 15, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always the best service

Always the best service, and help me find the best perfume every time. There is a lovely lady called Bex who always seems to be there,she’s always so friendly and goes above and beyond to help me. Would definitely recommend this perfume shop.

April 13, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Poped in today and was greeted by a…

Poped in today and was greeted by a lovely young lady called bex, she helped me find what i was looking for and it was a quick and easy visit would recommend.

April 13, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I went in to buy a present for my mums…

I went in to buy a present for my mums birthday and bex served me, she offered me many options until i found the perfect one! Customer service was apsolutely amazing and will definitely be returning in the future 😀

April 11, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing, helpful and very friendly staff - Thank you Lauren!

My experience in the Perfume Shop was amazing thanks to the very helpful member of staff Lauren! She was friendly and helped me pick out an aftershave for myself and also helped me to pick out a perfume for my partner by chatting to me about the kind of perfumes my partner likes and suggesting a wide range of perfumes that fit the description of the kind of product I was looking for! The perfume I purchased was amazing and my girlfriend absolutely loved it! Thank you again Lauren!

April 4, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Honestly Dylan's patience with my was…

Honestly Dylan's patience with me was fantastic. I am incredibly fussy with perfume and he took the time to search with me for the perfect scent. I finally managed to buy a product outside of my usual tried and tested and I am OBSESSED. Thank you so much Dylan, you really know your stuff!

March 6, 2026
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent price and free delivery

Ordered a perfume in the Bridgend store for delivery, the girl that did the order for me explained everything and was great. Unbelievably, the delivery was free and it actually came in the afternoon of the following day. I even had a discount with my card off an already reduced perfume. Couldn’t ask for more.

December 9, 2025
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 1 out of 5 stars

Very disappointed in the poor service

Very disappointed in the poor service. Asked about gift wrapping but was ignored and both the women were side eyeing eachother. We asked about the personalised ribbon as a Christmas gift and was ignored and then told we weren’t allowed to use it. Very awkward and unpleasant woman with dark hair couldn’t be bothered to help us with the gift wrap. Made us feel like returning the gift. Visited at 6:30pm.

December 11, 2025
Unprompted review
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hi,

I am so sorry to hear of your most recent experience and the inconvenience caused. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this.

The Perfume Shop

Rated 5 out of 5 stars

Easy to order and quick delivery

Easy to order and quick delivery

November 15, 2025
The Perfume Shop - MAG Bridgend 364 logo

Reply from The Perfume Shop - MAG Bridgend 364

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

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