Came in the other day with my boyfriend to buy some perfume. The amazing lady at the counter ( mollie) made sure we got everything we were looking for. Amazing service and would definitely buy from th... See more
Company replied
Location
Switch locationUnit 69, McArthur Glen Designer Outlet Village, St. Nicholas Avenue, YO19 4TA FULFORD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited with no idea of what I actually wanted, I really put Liv & Charlie through their paces going back and forwards helping find something i liked. Nothing was too much trouble and their customer s... See more
Company replied
Absolutely fantastic shopping experience today. A very friendly greeting from Stella who then proceeded to help us choose a fragrance using her knowledge of the products. We tried the ones we thought... See more
Company replied
Ella was absolutely amazing! Purchased some gifts the other day and had the joy of being served my Ella. She was absolutely amazing, extremely knowledgable, made lots of friendly conversation and di... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 69, McArthur Glen Designer Outlet Village, St. Nicholas Avenue, YO19 4TA, FULFORD, United Kingdom
4.7
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic store and Anne was so helpful…
Fantastic store and Anne was so helpful didn’t know what I was going in for my husband- she was very knowledgeable and the aftershave was a great price to
June 18, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Anne with amazing service.
Served by Anne with amazing service.
June 17, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you ellie for helping me gift…
Thank you ellie for helping me gift wrap all my gifts at York outlet. They are very lucky to have you. Thank you to Charlie and Anne for helping too , you are all stars! Xx
June 17, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came in the other day with my boyfriend…
Came in the other day with my boyfriend to buy some perfume. The amazing lady at the counter ( mollie) made sure we got everything we were looking for. Amazing service and would definitely buy from there again!
June 5, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Liv was brilliant
Liv was brilliant, wasn't going to buy anything but Walked away with bag full of perfumes .
Excellent service
May 19, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Visited with no idea of what I actually…
Visited with no idea of what I actually wanted, I really put Liv & Charlie through their paces going back and forwards helping find something i liked. Nothing was too much trouble and their customer service was second to none, super friendly and made it a really lovely experience.
May 8, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great little shop
Great little shop, polite & helpful staff, Thankyou :)
April 24, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Came into the store and was greeted by Ryan , who was helpful, friendly and informative, He gave me some great advice and I left very happy with my purchase! I would definitely buy from here again.
April 17, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ellie was really patient and provided…
Ellie was really patient and provided us with many samples until we hit the right one.
April 17, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Mollie above and…
Great service from Mollie above and beyond and it is lovely to enter a shop with staff smiling well done mollie
April 17, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5⭐️ Great service
Great service from Ryan, recommended a great fragrance to me and my friends. 5⭐️ ( gave me the huzz 😉😂 )
April 16, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan who served us was lovely and…
Ryan who served us was lovely and helpful
April 16, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
An amazing experience as a first time buyer
It was my first visit to the shop today to buy a perfume, and I had a wonderful experience. I was greeted with a smile by Oliviamae, who was really polite and helpful. She introduced me to a wide range of fragrances and thoughtfully guided me through testing them.
April 7, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful & friendly lady
I visited the store on Friday 3rd April with my family. I purchased an perfume for my sisters birthday.
I was greeted by Grace who was so very helpful in helping choose a fragrance. She was professional and patient as there is nothing worse than pushy sales people and I ended up buying 2 bottles in the end! Thankyou Grace!
April 3, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was very pleasant
Ryan was very pleasant, patient and helpful and fun to chat with. 10/10.
April 3, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service
Came into the perfume shop recently with no idea what to buy. I was served by a young girl called Grace, she was very polite and smiley, offered to gift wrap my purchase as it was a gift for a friend. She was very helpful in finding me a suitable fragrance with the limited information I had based on my friends likes/dislikes. Great customer service
March 23, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella was super helpful!
Came into this store clueless, but was greeted by this lovely girl who was super friendly and genuine! Ella was patient with all my needs and questions, and helped me find the perfect gifts, which I stupidly left till the day before. As someone who does all my shopping online, due to anxiety, Ella made me feel at ease. She wrapped my purchases whilst asking me about my day and even cracked a few jokes. I will definitely be returning, as I have never felt this comfortable in a shop before! Thank you Ella!
March 24, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
jess greeted me with a huge smile and…
jess greeted me with a huge smile and seemed very welcoming she helped me out so so much !! i couldn’t recommend this shop more she was so lovely and kind , what a stunning girl !!!
March 24, 2026
Unprompted review
Reply from The Perfume Shop - MAG York 366
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.