The team is always so helpful and welcoming. Most items are standard retail price, but it is well worth keeping an eye out for their special offers because when they have a deal on, it's brilliant.
Company replied
367 Dukes Walk, The Chequers Centre, ME15 6AS MAIDSTONE, GB
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The team is always so helpful and welcoming. Most items are standard retail price, but it is well worth keeping an eye out for their special offers because when they have a deal on, it's brilliant.
Company replied
Visited the Maidstone store today and can honestly say customer service still exists! Julie and Jackie took there time with us let us try multiple fragrances no pressure and was just a really great ex... See more
Company replied
I wanted to purchase vegan perfume and had researched a few that I wanted to test. Julie helped me narrow down my list but also recommended some others I hadn't realised were vegan. She was very patie... See more
Company replied
The item arrived on time but unfortunately the envelope was not stuck all the way down and the box inside was a little battered which was disappointing as it was a present.
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
367 Dukes Walk, The Chequers Centre, ME15 6AS, MAIDSTONE, United Kingdom
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Wonderful shop ,happy to help to customer,big choise of parfume with different size ,excellent quality.
Bought some perfume here on Black Friday deals and the 2 assistants were so lovely and helpful one lady called Jackie and I think the other lady may have been Julie. they were so patient with me after I tried nearly every perfume in the shop thank you so much ladies 😊 a credit to the company
(From the couple with the baby twins)
The ladies in the shop, Jackie and juli, were so helpful to us. It was a nice purchase and I’m definitely going back the next time I need perfumes
Package turned up on time as promised and no damage to items being perfume, so very good
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