Shane was very attentive and was able to quickly understand my preference and pick out the perfect fragrances. His knowledge of the products as well as his top tips on application was also really... See more
Company replied
Location
Switch locationUnit L26, The Arndale Centre, M4 3QA MANCHESTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the perfume shop at Arndale with my sister to buy a Jean Paul Gaultier perfume, and Jill was absolutely lovely! She was so kind, patient, and helpful throughout the whole visit. She even gav... See more
Company replied
Just finished buying a mui mui 100ml and the service was wonderful I was a bit confused as always (lol) but Marcus a staff member stayed with me all through and helped me come to a conclusion, I fel... See more
Company replied
I was after a Mother’s Day gift and Grace was more than happy to help! She really is a good asset to the store and provided amazing customer service and helped a lot! She even wrapped it up for me so... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit L26, The Arndale Centre, M4 3QA, MANCHESTER, United Kingdom
4.2
Great
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful and go out their way
November 29, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Cancelled my order with no reason now…
Cancelled my order with no reason now waiting on refund before I can buy a replacement and will miss all the sales thanks
November 24, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
We regret your order was cancelled without explanation, and we appreciate your patience as you await your refund to repurchase during the sales.
The Perfume Shop
Great shopping experience
Great choice at really fantastic prices. Online was easy and in shop assistants were fantastic Arndale Manchester
October 23, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
I visited manchester arndale store
I visited manchester arndale store. I was served by Uswa . What a great service she gave me , what a credit to the perfume shop 👏 She helped me with a voucher. She ensured i got the best perfume within my budget for my money/voucher amount. She was patient helpful knowledgeable and was just lovely. Thank you!
October 30, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Best availability
Best and affordable perfume choice, there 10 pound french perfumes are not back and it's very pleasant home and work perfume.
June 14, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
⭐️⭐️⭐️⭐️⭐️
I visited the perfume shop at Arndale with my sister to buy a Jean Paul Gaultier perfume, and Jill was absolutely lovely! She was so kind, patient, and helpful throughout the whole visit. She even gave me a beautiful gift bag with my purchase. Such a pleasant experience — thank you, Jill, for making our shopping trip so enjoyable!
October 8, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Just finished buying a mui mui 100ml…
Just finished buying a mui mui 100ml and the service was wonderful I was a bit confused as always (lol) but Marcus a staff member stayed with me all through and helped me come to a conclusion, I felt like it was my birthday, the purchase came with a gift set and I am super pleased 😀.
I felt like it was a perfect day to come in the store today. Thank you Marcus from the perfume store in Manchester arndel you’ve made my week.
September 28, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
Great choice of perfumes
Great choice of perfumes, easy to order and recieved the order in quick time.
The prices are very fair and competitive.
August 21, 2025
Reply from The Perfume Shop - Manchester 167
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Manchester 167
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very great experience
Very great experience . lovely and helpful Ellie’s..Thank you
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Costumers service was top tier shout…
Costumers service was top tier shout out to Ellise the fragrance is amazing your attitude and service amazing I enjoyed shopping at the perfume shop today
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Beth was great
Beth was great - friendly and knowledgeable and was personable - many thanks - I know I had a long list of questions! Brill
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing service from Marcus
Amazing service from Marcus. Always love coming back to get my go to perfumes.
July 21, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great service in store
Great service in store, ordered the Daisy Wild refill and got a 15% discount as I didn't order online.
July 15, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
awesome customer attendant at…
awesome customer attendant at manchester shudhill stores God bless them
July 14, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Spent more than allowed and happy I did!
I went in just to smell some scents and get an idea for a birthday present, with a budget if I was going to spend anything of £50 maximum. I ended up walking out spending almost £70 but it was so worth it. Ellise was fantastic. Talked me through so many different scents and was so patient with testers and smell-alikes. I absolutely love the million rabanne for her, and I’m so happy with my purchase. A cheeky upsell of a travel bottle too. She’s fantastic at her job, thanks so much girl ❤️
July 7, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Lovely staff very helpful will…
Lovely staff very helpful will definitely be returning very happy with the experience
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
I've always used angel edp it's a very…
I've always used angel edp it's a very quick delivery too so very happy with all
Thank you
Mrs S Bradshaw
June 13, 2025
Reply from The Perfume Shop - Manchester 167
Hi,
It's lovely to hear your kind words on your recent visit. Thank you!
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Manchester 167
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Beth was amazing
Beth was amazing . Very friendly and lovely. She approached very politely and made my shopping experience fabolous.
June 17, 2025
Unprompted review
Reply from The Perfume Shop - Manchester 167
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.