My sister and I bought some perfume yesterday. The assistant was very pleasant and helpful. She was knowledgeable and explained the offers hence us buying more than what we went in for. Great experie... See more
Company replied
Location
Switch locationUnit 53, Four Seasons Shopping Centre, NG18 1SU MANSFIELD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a lovely experience I had at Mansfield Perume shop today! Made exceptionally special by my lovely assistant Lawrie 😃 & Chesea too 😛 both were amazing with helping me to choose 2 lovely perfumes... See more
Company replied
Always a warm and happy welcome from all staff, helped me find a new fragrance and was happy to spend the time helping me. Big shout out to Abi for her patience and helpful attitude.
Company replied
visited the mansfield store this morning 2 lovely young ladies went above and beyond was maid extreamly welcome will very happy with my purchase can recommend highly
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 53, Four Seasons Shopping Centre, NG18 1SU, MANSFIELD, United Kingdom
4.8
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service very friendly
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Excellent service
Excellent service
Always go the extra mile to make me smile
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Excellent service and very good advice
Excellent service and very good advice
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Great choice of perfume at good prices.
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Mansfield 91
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
The staff were brilliant
The staff were brilliant, I am hopeless with gifts for my wife. I told them what she has already and they recommended alternatives. Surprisingly not the dearest one first. Fantastic service, all the staff were lovely and didn’t make me feel like a fool. Thank you
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
My friend and I popped in for a browse…
My friend and I popped in for a browse and Lawrie was massively helpful, she really knows her stuff! She made us feel right at home. Will definitely be looking for her next time I want to buy another fragrance.
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Received excellent service from Toni…
Received excellent service from Toni very helpful and knowledgeable.
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! I am so pleased to hear you have had a positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
The lovely ladies at the perfume shop…
The lovely ladies at the perfume shop was so helpful and welcoming would 100% recommend lauren and chelsea were brilliant
August 3, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
excellent service
found a perfume i had been looking for and wasnt available anywhere else, it wasnt in stock but the assitant helped to get it ordered and it was delivered within the 3 to 5 days stated
July 27, 2025
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
i was served by lauren
i was served by lauren, who came across as warm and kind. and helped me find the perfect gift for family
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very helpful staff
I went in for some perfume but they didn't have it in store so the store assistant did me an in-store order for my item to be sent to home and thanks to the recycling of empty perfume bottles I got 15% off
July 20, 2025
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Warm and welcoming
Warm and welcoming, great range of perfume and aftershave.
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great customer service
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
I love the Mansfield shop
I love the Mansfield shop. The girls are all lovely. I buy all my fragrances from here. I love that they can tell me which notes stand out more. They know what I like, and what suits me.
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Always lovely staff
Always lovely staff! Very knowledgeable and helpful.
Would recommend!
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Had an amazing experience in store…
Had an amazing experience in store today with Lauren, found the gift i needed
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Lovely staff and great product ⭐️
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Mansfield 91
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.