The Perfume Shop - Northampton 227 Reviews 

72
•
TrustScore 5 out of 5

4.8

27 Newland Walk, Grosvenor Shopping Centre, NN1 2EB NORTHAMPTON, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Steph, in Northampton was not only lovely, personable and helpful but helped me to create a special moment with the personalised ribbon for my daughter’s 18th birthday. The perfume was a present but... See more

Company replied

Rated 5 out of 5 stars

Excellent service and genuinely lovely Ayush at Northampton branch! We had such a warm and welcoming experience. He wasn’t just another salesperson trying to make a sale — he was genuinely helpfu... See more

Company replied

Rated 4 out of 5 stars

I had a great experience shopping at Northampton - the Perfume Shop. I normally have a very senstive nose as strong scent makes me sneez a lot. But the guy who served us( Sabeel his name was ) was v... See more

Company replied

Rated 5 out of 5 stars

I was served by Steph and she helped me pick out the perfect scent for my step dad and also gave us some samples to take home, lovely experience.

Company replied


Company details

  1. Perfume Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetics and Perfumes Supplier
  5. Cosmetics Store
  6. Flavours, Fragrances and Aroma Supplier
  7. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 27 Newland Walk, Grosvenor Shopping Centre, NN1 2EB, NORTHAMPTON, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

35,459 reviews in the last 12 months

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Rated 5 out of 5 stars

Steph

Steph, in Northampton was not only lovely, personable and helpful but helped me to create a special moment with the personalised ribbon for my daughter’s 18th birthday. The perfume was a present but the real surprise what was written in the ribbon revealing a trip to Paris. Steph really made the experience of shopping lovely but that energy carried through.Thankyou !
Laura

October 1, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello Laura,

Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by Steph and she helped me…

I was served by Steph and she helped me pick out the perfect scent for my step dad and also gave us some samples to take home, lovely experience.

October 5, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hi Kaci,

Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.

Kind Regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ayush sales man is very polite and he…

Ayush sales man is very polite and he helped to search a best perfume for me

September 26, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello Deepak,

Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service and genuinely lovely…

Excellent service and genuinely lovely Ayush at Northampton branch!
We had such a warm and welcoming experience. He wasn’t just another salesperson trying to make a sale — he was genuinely helpful, knowledgeable, and took the time to understand what we were looking for and give us the best advice.

His warmth and friendliness made us feel more like family than customers. It’s rare to come across someone who puts so much care into the customer experience.

Thank you for the fantastic service and honest advice. Highly recommended! 🌟

September 26, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hi Gaurav,

Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.

Kind Regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

We visited the Perfume Shop at…Northampton

We visited the Perfume Shop at Northampton. It was to get a last minute present for a birthday, the gift was wrapped brilliantly and you could see a lot of effort was made to ensure it was exactly as we needed. We were served by Steph at the store. Would highly recommend for anyone who is into their perfumes or need gifts.

September 26, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello Hassan,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Adina

Excellent service from Adina! She always takes the time to understand my preferences and has helped me choose perfumes on numerous occasions. Her approach is incredibly personalised, attentive, and never rushed. I really appreciate her knowledge, patience, and genuine care in helping me find the right fragrance.

August 28, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello Marina,

Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

We were seen by Steph and she is…

We were seen by Steph and she is honestly such a gem. not only did she direct us to some amazing perfumes with the prices we were looking for, she was so kind and so friendly. out of all of the perfume shops available, the only reason we will be coming here from now on is for Steph. she is absolutely amazing!

September 7, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello Sharon,

Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.

Many Thanks,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by Steph and she was…

I was served by Steph and she was amaxing helped me with choices that I fell in love with will go back again

September 3, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello Aiden,

Thank you for your 5⭐ rating! Your feedback Is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.

Kind regards,

Logan

The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nadiir and Steph were super amazing

Nadiir and Steph were super amazing.
Their customer service was top notch.
Their approach was professional.
The duo would make me come back to the Northampton store again and again.

Jonathan.

August 31, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I would like to thank Nadiir and…

I would like to thank Nadiir and Ashraful as they have helped me find the right perfume for me and they have been so crucial to help me find a perfume suited to me.

August 30, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.

Thank you again for your support, and we hope to see you shopping with us again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nadiir and Ash helped me pick out two…

Nadiir and Ash helped me pick out two perfumes I really liked the smell of, and their hospitality and kindness was amazing. Pat on the back lads

August 30, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was looking for some gifts the other…

I was looking for some gifts the other day and I had no I what I wanted, buying perfume for people is usually very difficult. This was until I wondered into the Northampton store and I met two of the most lovely people, I believe their names were Ash and Adeena.

Not only did they help me to find long lasting designer perfume at a reasonable price, they also took the time to give me advice and teach me new things that changed how i think about gift giving.

On top of this, they wrapped these perfumes for free and gave me free mini samples to go with this. I’ve never had an experience like this in retail so I will definitely be coming back.

I can’t thank them enough!

August 29, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.

We look forward to assisting you again in the future.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Awesome experience in Northampton Branch

I had an absolutely fantastic experience at The Perfume Shop in Northampton Town Centre, and I wanted to give a special thank you to Ash and Adina for their exceptional customer service.

When I walked into the store, Ash immediately asked how he could help. I explained that I was looking for two different men’s fragrances, but wanted them to have completely different notes and personalities. Ash was incredibly knowledgeable about perfumes and suggested a fantastic variety for me to try. I was genuinely impressed by how much he knew about the different fragrances, notes and what would suit what I was looking for.

One small detail that really stood out to me was that, every time Ash gave me a sample to test, he wrote the name of the perfume on the back of the paper. I have never had someone do this before, and it was incredibly helpful! I usually end up forgetting which sample is which, so this made the whole experience much easier and showed such great attention to detail.

After Ash helped me choose the two perfumes, his manager, Adina, finished the experience by beautifully wrapping them for me. She was also lovely and professional, and together they made what could have been a simple shopping trip into a genuinely enjoyable experience.

Ash is a true credit to The Perfume Shop. His knowledge, patience, attention to detail and genuine willingness to help really stood out. It is clear that he takes pride in what he does and cares about giving customers a great experience.

Thank you so much, Ash and Adina! I will definitely be returning to this branch and would highly recommend them to anyone looking for help choosing a fragrance.

August 29, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.

We look forward to assisting you again in the future.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The customer service was class

The staff were really friendly however Ruby really stood out as she was very knowledgeable and very patient with me in order to find exactly what I wanted. I will definitely be back.

August 16, 2026
Unprompted review
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Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Adina

I was served by Adina in Northampton. She was really friendly and knowledgeable. I will definitely be recommending this store to people I know.

July 18, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Adina made the shopping very comfy and…

Adina made the shopping very comfy and satisfying

July 15, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Adina Made our Shopping Experience Amazing

We visited today intending to buy just one perfume, but Adina made the experience exceptional. She was calm, friendly, and incredibly patient, taking the time to help me choose without rushing me at all. Her polite and relaxed approach made the shopping experience so enjoyable that we ended up buying two perfumes instead of one. We will definitely be visiting again—and probably check if Adina is there before we go!

July 15, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I ve been there today and I ve meet a…

I ve been there today and I ve meet a romanian lady , and she was really nice and treat me well. Not rude as others or in any rush.
I recommend her🙏

June 2, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Splendid service from Steph.Very…

Splendid service from Steph at The Perfume Shop in Northampton.Very wecoming and proffessional. Thank you so much, you were lovely and kind.

May 27, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Steph

Really helpful and friendly advice from Steph and we will definitely shop there again

May 26, 2026
Unprompted review
The Perfume Shop - Northampton 227 logo

Reply from The Perfume Shop - Northampton 227

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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