Caitlyn staff member , amazing customer service very friendly to approach , made lots of time for me to help me out , was always happy to help what a lovely lady ,
Company replied
Location
Switch locationc/o Superdrug, 46-52 Northemberland St, NE1 7DF NEWCASTLE, GB
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See what reviewers are saying
I had a really great experience at the Superdrug perfume shop on Northumberland Street in Newcastle thanks to Natalie. She was friendly, approachable, and really knowledgeable about the fragrances. S... See more
Company replied
I got served by a young girl called Natalie she was super helpful and approachable knew her knowledge of fragrances. I couldn’t think of the name of the perfume I wanted I described the smell to Natal... See more
Company replied
Estelle attended to me, she was extremely helpful and very patient, lovely smile and great customer service too, she offered varieties of vanilla perfumes, I was confused on which perfume brand to get... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 46-52 Northemberland St, NE1 7DF, NEWCASTLE, United Kingdom
4.5
Excellent
38 reviews
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Accidentally ordered 2 bottles of the…
Accidentally ordered 2 bottles of the same aftershave phoned the store to cancel one was told to ring back as it was processing and nothing they could do phoned back 30 minutes later to be told it had been shipped and couldn't help me
August 14, 2025
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing collection and service
Amazing perfume collection and super sweet staff! The membership discounts just add to the appeal
August 17, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
I am so pleased to hear of your experience and thank you so much for shopping with The Perfume Shop. We appreciate you.
The Perfume Shop
Caitlyn and daisey were very welcoming…
Caitlyn and daisey were very welcoming to the till with smiles, very confident and knew what I was looking for straight away
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great customer service
The sales girl remembered me from two days earlier when I was checking out prices.
She was extremely helpful and got my order processed swiftly for me.
I received delivery two days later at my home. Perfect as I was kept up to date all the time too via email.
July 31, 2025
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Reply from The Perfume Shop - Northumberland Street SD 512
Thank you
Stef was very friendly and patient …
Stef was very friendly and patient help me a lot with my perfume choice 10/10
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Caitlin at TPF Superdrug Northumberland…
Caitlin at TPS Superdrug Northumberland street Newcastle is the most amazing staff you have. She makes my shopping really one to look forward. Caitlin makes you want to spend all your money at TPS. Guys if you want exceptional service go to TPS Northumberland and ask for Caitlin . She is a super star. Many thanks to her for her superb service every time. God bless her for us.
April 16, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
I had a great experience this morning
I had a great experience this morning! Stephie helped me choosing an amazing perfume as a present. Easy and quick!
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
The worker here called caitlyn was such…
The worker here called caitlyn was such a nice person, she was really helpful and so supportive in making me buy a fragrance for my girlfriend!
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Fast and friendly service
Fast and friendly service. I got served of Natalie she was super friendly well spoken knew what she was talking about. I came in and bought zadig and Voltaire perfume. The company should be proud too have Natalie as a staff member.
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Helpful staff
Staff are so helpful and are always smiling. Very polite and professional, especially Natalie and Caitlin always seem so enthusiastic.
March 28, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for your wonderful review! We are delighted to hear that you had a positive experience and that our staff were helpful and friendly. We appreciate your kind words about Natalie and Caitlin and we are proud of their enthusiasm and dedication to providing excellent customer service. We look forward to seeing you again soon.
Kind regards,
Jasmyn
I had a fantastic experience buying…
I had a fantastic experience buying perfume gifts at The Perfume Shop. Gabby was absolutely amazing! She helped me choose the perfect presents and guided me through the offers. Her professionalism and warm, cheerful demeanor made the experience truly enjoyable. It was greatly appreciated.
April 5, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for your kind words! We're thrilled to hear about your positive experience with us. It's wonderful to know that you were so well taken care of by our team member Gabby. We strive to provide exceptional customer service, and we're delighted that you found the perfect gifts. We appreciate your feedback and will share your compliments with our team.
Kind regards,
Jasmyn
I visited once...
I visited once.... and then when I visited the second time Natalie remembered my Eau de Toilette of choice! Amazing service now, every time!
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I visited the Northumberland Street…
I visited the Northumberland Street branch of The Perfume Shop today and I just wanted to say that Natalie has provided me with excellent customer service and made my visit a very pleasant and productive one.
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Hello,
Thank you for your kind review! We are thrilled to hear that you had such a positive experience at our Northumberland Street branch. We strive to provide excellent customer service and are delighted that Natalie was able to assist you. We appreciate your feedback and hope to see you again soon.
Best wishes,
Jasmyn
Caitlyn and Natalie the best experience…
Caitlyn and Natalie the best experience Iv had from these to lasses on Northumberland street parfum shop best service ever
February 14, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Fantastic service
Was served by Natalie today who has also served me in the past , I have to say she is a big credit to the perfume shop she is always very helpful , professional and always has a smile on her face 10 out of 10 for service.
February 5, 2025
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 512
Thank you for your 5* review on your recent experience. We appreciate you!
Kind regards,
Sharain
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