My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to th... See more
Location
Switch location72- 76 Northumberland Street, NE1 7DF Newcastle upon Tyne, England, GB
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Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real... See more
Company replied
Sana was extremely friendly & helpful. Sorted all my issues, nothing was too much bother.
Zara was a very good service for me lovely person
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
72- 76 Northumberland Street, NE1 7DF, Newcastle upon Tyne, England, United Kingdom
4.1
Great
5 reviews
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My experience with the perfume shop was…
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to the shop to buy it on sale they only had the smallest and I wanted large and so I got that delivered. Won’t be running out anytime soon! My husband got a aftershave he loved as well and in both stores the staff were lovely. The only thing I would recommend is bigger bags. I had a few bags from holiday shopping and this was the only one I lost because it is so tiny. I feel it’s much easier to lose.
July 21, 2026
Sana extremely friendly & helpful
Sana was extremely friendly & helpful. Sorted all my issues, nothing was too much bother.
July 21, 2026
Unprompted review
Zara was a very good service for me…
Zara was a very good service for me lovely person
July 20, 2026
Unprompted review
Sana she was very lovely girl and I…
Sana she was very lovely girl and I love her for that
July 20, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you so much
Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real credit to the team!
July 16, 2026
Unprompted review
Reply from The Perfume Shop - Northumberland Street SD 565
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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