The Perfume Shop - Peckham 301 Reviews 

47
TrustScore 4.5 out of 5

4.6

12 Rye Lane, SE15 5BS PECKHAM, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff in the perfume shop at Peckham branch who goes by the name of Chris has been fantastic beyond words description. She is the reason I travel all the way to Peckham perfume shop because of her... See more

Company replied

Rated 5 out of 5 stars

Lyla was really friendly, helpful and professional. She listened to whom the gift was for, and offered appropriate suggestions. On Rye Lane, where quality service and professionalism is rare, it... See more

Company replied

Rated 5 out of 5 stars

Whenever I come into the Perfume Shop, it’s always a fantastic experience! I’m served by enthusiastic, lovely staff members who are happy to talk me through various options so I can make a good choi... See more

Company replied

Rated 5 out of 5 stars

The lady that served me in Peckham rye lane . Her Name was Jaynesha .. The level of customer service was exceptional and her professionalism also .. She was also very knowledgeable & friendly and I... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 12 Rye Lane, SE15 5BS, PECKHAM, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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4.6

All reviews

(47)

36,253 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from briannah and…

Great service from briannah and sovalee. Will definitely be going back.

May 11, 2025
Unprompted review
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Always a vibe!

Whenever I come into the Perfume Shop, it’s always a fantastic experience! I’m served by enthusiastic, lovely staff members who are happy to talk me through various options so I can make a good choice.

On this particular occasion I was served by Aisha (2nd time she’s looked after me) & Sovalee….great service and I left with a good deal! Both of these ladies are a credit to the team!

May 3, 2025
Unprompted review
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

MARIAM ,

Thank you for your kind review! We're so happy to hear you had a fantastic experience at our store. It's wonderful that you were able to find the perfect fragrance with the help of our team members. We strive to provide exceptional customer service and we're so glad you were delighted with your purchase. We look forward to welcoming you back soon.

The Perfume Shop

Rated 5 out of 5 stars

The packaging of my perfume gifts place…

The packaging of my perfume gifts place is very neat,classy and very amazing 🥰
I would definitely love to shop more at The Perfume Shop💯

April 26, 2025
Unprompted review
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

Hello,

Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Ahmed was simply amazing

Ahmed was simply amazing. His excellent customer care was on point. I will definitely be coming back for his service. 😍

April 23, 2025
Unprompted review
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Peckham

I enter the shop and I’m greeted with a smile from the sales assistant that give me a sense of being welcomed to spend my money

February 14, 2025
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

Hey,

Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!

Kind regards,
Sharain, The Perfume Shop Team

Rated 1 out of 5 stars

Super Rubbish Service

The online opening hours of the;
Perfume Shop Peckham
12a Rye Lane
The Perfume Shop
SE15 5BS
order 10073665078
show it's opened till 17:00 on Sunday. but the store already closed before 16:00. This is professionally wasting time.
Highly not recommend this place

February 16, 2025
Unprompted review
The Perfume Shop - Peckham 301 logo

Reply from The Perfume Shop - Peckham 301

We understand your frustration with the discrepancy between the online information and the actual closing time. We sincerely apologize for the inconvenience you experienced with the store's opening hours.

Kind regards,
Sharain

Rated 5 out of 5 stars

The lady Jaynesha that served me in Peckham rye…

The lady that served me in Peckham rye lane . Her Name was Jaynesha .. The level of customer service was exceptional and her professionalism also .. She was also very knowledgeable & friendly and I would highly recommend this lady for anyone who needs advice on perfume ..

KAACTIVE ( KerryAnn )

January 30, 2025
Unprompted review

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