First rate knowledge courteous friendly professional service. Item wasn't in stock but was sent to our home. Needless to say it arrived a day earlier than advised. Brilliant Thank you
Company replied
Location
Switch locationUnit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
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See what reviewers are saying
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... See more
Company replied
Helpful, friendly, polite and nothing was too much trouble. New customer discounts offered and a free delivery service provided because the item was not in stock in the shop. Perfect service!!
Company replied
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, United Kingdom
4.6
Excellent
45 reviews
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Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I brought my daughter’s perfume from…
I brought my daughter’s perfume from here for Christmas as there was a special offer on as it was in the Black Friday deal. They sent me in good time and wrapped up very well.
November 16, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Personalised Ribbon
Amanda, Beth and Rory were so helpful and made our shopping trip!
November 8, 2025
Unprompted review
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Brilliant service from The Perfume Shop…
Brilliant service from The Perfume Shop whether online or in store.
Online was so simple, the parcel arrived a day earlier than expected which was great.
The staff in my local store (Gunwharf Quays) are so friendly and helpful but not pushy, it’s a pleasure to shop there.
October 17, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
Excellent customer service. She was the only person on duty in the shop at the time and was managing other quite demanding customers and still found a moment to acknowledge me.
Very weldone for a welcoming service
September 23, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
The aftershave arrived before the due…
The aftershave arrived before the due date. So that was a nice surprise and had no worries. Definitely oder from here again .
August 28, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very helpful salesperson
Very helpful salesperson. She ordered the perfume online for me and it arrived two days later. Very happy!
July 22, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Reply from The Perfume Shop - Portsmouth 81
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Brandon's the goat
Brandon on the desk was super helpful. Absolutely amazing !! Should get promoted ASAP!
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
When ever I’ve ordered a perfume they…
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very much xx
May 24, 2025
Reply from The Perfume Shop - Portsmouth 81
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Great Staff
Really helpful in store, both this time and my previous time. Both times I’ve felt the staff member has gone above and beyond to help me make the right purchase. I ordered my second purchase in store for a home delivery, efficient delivery
March 24, 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your kind review! We are thrilled to hear about your positive experiences in our store. We strive to provide exceptional customer service, and it's wonderful to know that our staff has gone above and beyond to assist you in making the right purchase. We are also pleased to hear about your positive experience with our home delivery service.
Many thanks,
Jasmyn
Friendly staff who gave me a surprising…
Friendly staff who gave me a surprising discount. Also two bonus perfumes included with my purchase.
March 19, 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Super fast delivery
Super fast delivery.
Didn't think my perfume smelled the way it should, rang customer service who were very helpful, advised to return by post or go to a store.
Store staff went above and beyond for me, so helpful, in the end I was given a refund which arrived back in my account within days.
March 12, 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
We appreciate you taking the time to share your experience. We're glad to hear that you received your order quickly and that our customer service team was able to assist you with your concerns. It's wonderful to know that our store staff went above and beyond to help you. We strive to provide excellent customer service and are delighted to know we met your expectations.
Many thanks,
Jasmyn
Friendly and helpful
February 26, 2025
Reply from The Perfume Shop - Portsmouth 81
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Lovely experience and super quick…
Lovely experience and super quick delivery thank you
February 28, 2025
Reply from The Perfume Shop - Portsmouth 81
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The product I bought in your shop was…
The product I bought in your shop was delivered to my address in less than 24 hours.
January 30, 2025
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