The experience was great with sublime customer service especially from Rehana at Romford. I was looking for a certain scent for my mum as her birthday was coming up and she helped me. We even had smal... See more
Company replied
Unit N2, Liberty Mall, Liberty Shopping Centre, RM1 3RL ROMFORD, GB
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The experience was great with sublime customer service especially from Rehana at Romford. I was looking for a certain scent for my mum as her birthday was coming up and she helped me. We even had smal... See more
Company replied
The sales assistant was very approachable, she was very polite and nothing was too much bother. She then gift wrapped our 4 bottles of perfume and aftershave beautifully. Would highly recommend your s... See more
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When I purchased one of my favourite perfumes it was supposed to come with a gift. The Gift set did not come on the delivery sadly. But yesterday I walked to the Romford branch of the Perfume and show... See more
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I recently had to return a purchase because of a family bereavement. The staff at the Romford store were very helpful. No fuss or quibble, just some simple and understandable checks of the merchandise... See more
Company replied
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Unit N2, Liberty Mall, Liberty Shopping Centre, RM1 3RL, ROMFORD, United Kingdom
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Great value and super efficient delivery. Very happy.
Good service and quiet quality and quick delivery
The shop ordered the scent required and was delivered to the door quickly
Quick delivery and the perfumes are great. Never been disappointed ❤️
Josh, another really helpful really helpful member of staff at the Romford branch.
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