The Perfume Shop - Sheffield 362 Reviews 

198
TrustScore 5 out of 5

4.9

64 High Street, Meadowhall Shopping Centre, S9 1EN SHEFFIELD, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I wanted so new perfume but couldn’t decide I spoke to Georgia and she was so helpful and very knowledgable . I will definitely be back can’t wait to hear what other perfumes she will recommend for me... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience thanks to Asiya. She was incredibly friendly and patient Taking the time to help me find the perfect fragrance without making me feel rushed. Her customer service was exce... See more

Company replied

Rated 5 out of 5 stars

I was served by Georgia at Meadowhall and she was so helpful and lovely! I didn’t know what perfume I wanted and she helped me pick something that I would never have chosen! Such a lovely and experien... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 64 High Street, Meadowhall Shopping Centre, S9 1EN, SHEFFIELD, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(198)

33,928 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

I love this shop , the staff are all so very friendly and helpful,
Thank you to keeley who helped me with my early xmas shopping- her knowledge is outstanding, she knew all the latest fragrances and made suggestions to what she felt I would like on my previous purchases. Nothing was to much trouble . Thank you keeley

September 19, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your lovely words and for choosing us to shop with. We appreciate you.

The Perfume Shop.

Rated 5 out of 5 stars

Fantastic service from the staff at…

Fantastic service from the staff at Meadowhall store. Jill in particular was very friendly and helpful with my request. Thank you!

September 10, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Rated 5 out of 5 stars

JESS WAS AMAZING !

It’s my birthday I wanted to treat myself to a lovely gift I was welcomed at the Perfume Shop MeadowHall Sheffield branch with warm friendly kind customer service. In particular Jess who works here really took the time out to attend to my needs by introducing me to a variety of beautiful fragrances, with the help of Jess I was able to make the most awesome purchase getting my 25% off as a loyal member and free gift . I am very happy and will always shop here at this branch and spread the good word to family and friends . Thanks Jess you are absolutely incredible! Nalini .

September 5, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Saira was very helpful and made…

Saira was very helpful and made acquiring the items purchased with ease!

August 31, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

We're happy to hear that your purchase was made easy and that our team member was very helpful to you. Thank you for your positive feedback!

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Jess gave the best customer service

Just been in to the medowhall upper shop, as we had an absolute nightmare at home I broke the bottle when trying to refill, we called up over the phone and lovely Jess served us and was so so helpful, genuinely the best customer service I’ve had.

August 27, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback regarding the helpful service you received. It's great to know we could assist you during a difficult time.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

I had the most fantastic lovely Jess…

I had the most fantastic lovely Jess serve me today, everything about the service was top tier and I will for sure be coming back very soon.

August 27, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hello,

Thank you so much for your kind review, we hope to serve you again soon!

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Fantastic customer service

Jill made my experience within store enjoyable. She were very informative and helped with my requests 10/10

August 20, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your review. We really appreciate you and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service

Asiya was very helpful, made the whole shopping experience easy. Her wrapping was 10/10.

July 26, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

What a lovely store with friendly…

What a lovely store with friendly helpful staff. Nothing is too much trouble. I was served by Jess today at Sheffield. A credit to the company.

July 17, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Jess at Sheffield Perfume shop was so…

Jess at Sheffield Perfume shop was so helpful, friendly and helped me work out the best perfume for me. Thanks Jess for being so helpful 😁 Definitely returning for my perfume again xxx

July 17, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

I would like to praise and appreciate…

I would like to praise and appreciate the kind and very helpful manager of the Meadowhall’s branch! I actually bought the wrong product of Chanel bleu, after some explaining from the manager with great customer service, she guided me to the correct product, with just minimal price difference to pay, she made me a very happy customer. The whole experience was absolutely wonderful. Top marks, wonderful customer service and manager

July 8, 2025
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Massive shout out to Mariana

A huge thank you to Mariana for her incredible support. She took the time to thoroughly explain everything and guide me through my experience with patience and clarity. Her help made a real difference, and I'm truly grateful.

July 11, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Keeley was absolutely fantastic

Keeley was absolutely fantastic. I know you have two perfume shops in Meadowhall but she is one of the main reasons I keep visiting this store. Always on hand to help and help me pick the perfect fragrance.

July 10, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Rated 5 out of 5 stars

just want to give a massive shout-out…

just want to give a massive shout-out to Keeley at The Perfume Shop – she is absolutely fantastic! I’m a regular customer and every time I come in, Keeley goes above and beyond to help me. Her knowledge of fragrances is second to none, and she always takes the time to understand what I’m looking for, whether it’s for myself or a gift.

Keeley’s customer service is genuinely exceptional – friendly, professional, and always with a smile. She remembers my preferences, gives great recommendations, and makes the whole experience feel personal and enjoyable. It’s rare to come across someone who clearly loves what they do and takes such pride in looking after their customers.

Thanks so much, Keeley – you make every visit a pleasure!

July 10, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thank you for your positive review. Thank you for choosing us to shop with, we truly appreciate you.

The Perfume Shop Team

Rated 5 out of 5 stars

I was welcomed into the store by Kim…

I was welcomed into the store by Kim who helped me choose a couple of fragrances. Kim was very warm and friendly and even though I had a problem with pricing she helped me fix it on the till. She helped me with a prior exchange and even went the extra mile to gift wrap one of my perfumes again. Thank you Kim xx

July 9, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Mariana helped us a lot during our…

Mariana helped us a lot during our visit to the perfume shop in Meadowhall. She was expert and guided us exactly according to needs.

July 6, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Keeley- very helpful

Keeley- very helpful, very polite very generous very knowledgeable. Very happy to have spent my money with her help ⭐️⭐️⭐️⭐️ highly recommend!!!

July 5, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Rated 5 out of 5 stars

Was in meadowhall today was served by…

Was in meadowhall today was served by keeley great fragrance knowlege and customer sevice thankyou

July 5, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hey,

Thanks for your review. I am pleased to hear you had a 5* experience with us.

Thank you!
The Perfume Shop.

Rated 5 out of 5 stars

Georgia- Amazing customer experience

I came in looking for a birthday present, luckily for me I was helped by Georgia. She was so polite and welcoming. I spent a good 20 minutes trying different sprays and asking for sizes. I know that can be stressful for staff sometimes, but not once did I feel rushed or guilty for doing so. She moved heaven and earth to help me finally settle on the right spray. Anybody who is helped by her will have an amazing shopping experience. Thank you :)

July 4, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Ella member of staff meadowhall upstairs…

Went to the perfume shop upstairs in meadowhall. Ella a member of staff really stood out. She asked me what kind of fragrance I liked and I ended up with boss scent. What a lovely perfume.

Thank you very much Ella for being so helpful.

June 27, 2025
Unprompted review
The Perfume Shop - Sheffield 362 logo

Reply from The Perfume Shop - Sheffield 362

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look