The Perfume Shop - Sutton 88Reviews 

41
TrustScore 4.5 out of 5

4.7

Unit 2.29C, St Nicholas Way, St Nicholas Shopping Centre, SM1 1AX SUTTON, GB


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Rated 5 out of 5 stars

I have come into the store 3 times and every time I have been met by the wonderful Angelina! She is kind, professional and patient! I always have a great experience, definitely recommend coming into t... See more

Company replied

Rated 5 out of 5 stars

Beverley was so hopeful in store and I left with my perfume and a little travel perfume as well

Company replied

Rated 5 out of 5 stars

Came in today to get an aftershave for my brothers Birthday. I had a great experience. Beverley was extremely helpful and showed me which scents were most popular. She wrapped the gift beautifully. De... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience at The Perfume Shop thanks to Raluca. She provided exceptional assistance with purging and finding the right fragrance for me. Raluca was knowledgeable, patient, and really... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 2.29C, St Nicholas Way, St Nicholas Shopping Centre, SM1 1AX, SUTTON, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

41 reviews

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4.7

All reviews

(41)

33,440 reviews in the last 12 months

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Rated 5 out of 5 stars

Angelina is by far the best sales…

Angelina is by far the best sales person I've bought from this year. She was patient and helped me make the best choice of perfume. I recommend her! I'll come buy again!

November 17, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent customer service

Raluca was so helpful and wrapped my perfumes brilliantly! Thank you so much for the great service!

November 14, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great service

Helpful staff
Good price
Great service

October 27, 2025
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really helped with getting wedding…

Really helped with getting wedding favours ! Knowledgeable and friendly staff. Great recommendations!

August 16, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thanks for your review! We appreciate you and thank you for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Angelina and Beth are amazing!

Angelina and Beth are amazing! Very helpful and offered great advice and suggestions! Would recommend!

August 16, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thanks for your review! We appreciate you and thank you for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Excellent service from Bethan at Sutton store

Excellent service today from Bethan at Sutton store. Very patient helpful and ensured we got exactly what we wanted. She went above and beyond to meet our needs. Thanks Bethan, we are so chuffed

June 14, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

got some nice perfume

got some nice perfume. raluca at the desk was very helpful and gave some very good tips

June 13, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Perfume Shop Sutton, Surrey.

Each time I've visited the Perfume Shop, the ladies have been very courteous & helpful. Amélie & her colleague always smile when you walk in & are very obliging.

June 1, 2025
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Raluca was great at giving her opinions…

Raluca was great at giving her opinions on which perfume smells the greatest which allowed me to make my purchase much easier fabulous customer experience

May 9, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

I LOVE THIS SHOP IN SUTTON

I LOVE THIS SHOP IN SUTTON. BEVERLEY IS "SIMPLY THE BEST" SHE IS SO KIND, CHEERFUL, PROFESSIONAL AND WELCOMING. I LOVE SHOPPING FOR MY FRAGRANCES AS A REGULAR CUSTOMER. THANKS

April 17, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Sutton branch

I had a great experience with Charlotte at the Sutton branch. She was kind, patient and knew exactly what I wanted. After choosing a perfume, she wrapped it beautifully. Great service, will definitely be returning. Thank you Charlotte!

March 22, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hello,

Thank you for your kind words! We're so glad you had a positive experience at our Sutton branch. We appreciate you taking the time to share your feedback. We strive to provide excellent customer service and are delighted to hear that you found our staff helpful. We hope to see you again soon!

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Angelina was brilliant

Angelina was brilliant especially so late on a Saturday evening. The store is immaculate and the whole process was smooth.

March 8, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Very friendly helpful staff.

Very friendly helpful staff.
They had good knowledge and were able to help me choose an excellent perfume

January 22, 2025
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

The staff are so lovely and very…

The staff are so lovely and very helpful as one of Sutton’s best smelling bloke 😉 Thanks to the Perfume shop Sutton 💙

February 28, 2025
Unprompted review
The Perfume Shop - Sutton 88 logo

Reply from The Perfume Shop - Sutton 88

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

I had an amazing experience at The…

I had an amazing experience at The Perfume Shop thanks to Raluca. She provided exceptional assistance with purging and finding the right fragrance for me. Raluca was knowledgeable, patient, and really took the time to understand my preferences. Her help made the whole process easy and enjoyable. Highly recommend her service if you’re looking for great advice and a personalized shopping experience at there Sutton branch! Thank you, Raluca!

February 2, 2025
Unprompted review

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