I have come into the store 3 times and every time I have been met by the wonderful Angelina! She is kind, professional and patient! I always have a great experience, definitely recommend coming into t... See more
Company replied
Unit 2.29C, St Nicholas Way, St Nicholas Shopping Centre, SM1 1AX SUTTON, GB
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I have come into the store 3 times and every time I have been met by the wonderful Angelina! She is kind, professional and patient! I always have a great experience, definitely recommend coming into t... See more
Company replied
Beverley was so hopeful in store and I left with my perfume and a little travel perfume as well
Company replied
Came in today to get an aftershave for my brothers Birthday. I had a great experience. Beverley was extremely helpful and showed me which scents were most popular. She wrapped the gift beautifully. De... See more
Company replied
I had an amazing experience at The Perfume Shop thanks to Raluca. She provided exceptional assistance with purging and finding the right fragrance for me. Raluca was knowledgeable, patient, and really... See more
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 2.29C, St Nicholas Way, St Nicholas Shopping Centre, SM1 1AX, SUTTON, United Kingdom
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Angelina is by far the best sales person I've bought from this year. She was patient and helped me make the best choice of perfume. I recommend her! I'll come buy again!

Reply from The Perfume Shop - Sutton 88

Reply from The Perfume Shop - Sutton 88
Angelina is the best !

Reply from The Perfume Shop - Sutton 88
Raluca was so helpful and wrapped my perfumes brilliantly! Thank you so much for the great service!

Reply from The Perfume Shop - Sutton 88

Reply from The Perfume Shop - Sutton 88
Really helped with getting wedding favours ! Knowledgeable and friendly staff. Great recommendations!

Reply from The Perfume Shop - Sutton 88
Angelina and Beth are amazing! Very helpful and offered great advice and suggestions! Would recommend!

Reply from The Perfume Shop - Sutton 88
Excellent service today from Bethan at Sutton store. Very patient helpful and ensured we got exactly what we wanted. She went above and beyond to meet our needs. Thanks Bethan, we are so chuffed

Reply from The Perfume Shop - Sutton 88
got some nice perfume. raluca at the desk was very helpful and gave some very good tips

Reply from The Perfume Shop - Sutton 88
Each time I've visited the Perfume Shop, the ladies have been very courteous & helpful. Amélie & her colleague always smile when you walk in & are very obliging.

Reply from The Perfume Shop - Sutton 88
Raluca was great at giving her opinions on which perfume smells the greatest which allowed me to make my purchase much easier fabulous customer experience

Reply from The Perfume Shop - Sutton 88
I LOVE THIS SHOP IN SUTTON. BEVERLEY IS "SIMPLY THE BEST" SHE IS SO KIND, CHEERFUL, PROFESSIONAL AND WELCOMING. I LOVE SHOPPING FOR MY FRAGRANCES AS A REGULAR CUSTOMER. THANKS

Reply from The Perfume Shop - Sutton 88
I had a great experience with Charlotte at the Sutton branch. She was kind, patient and knew exactly what I wanted. After choosing a perfume, she wrapped it beautifully. Great service, will definitely be returning. Thank you Charlotte!

Reply from The Perfume Shop - Sutton 88
Angelina was brilliant especially so late on a Saturday evening. The store is immaculate and the whole process was smooth.

Reply from The Perfume Shop - Sutton 88
Very friendly helpful staff.
They had good knowledge and were able to help me choose an excellent perfume

Reply from The Perfume Shop - Sutton 88
The staff are so lovely and very helpful as one of Sutton’s best smelling bloke 😉 Thanks to the Perfume shop Sutton 💙

Reply from The Perfume Shop - Sutton 88
I had an amazing experience at The Perfume Shop thanks to Raluca. She provided exceptional assistance with purging and finding the right fragrance for me. Raluca was knowledgeable, patient, and really took the time to understand my preferences. Her help made the whole process easy and enjoyable. Highly recommend her service if you’re looking for great advice and a personalized shopping experience at there Sutton branch! Thank you, Raluca!
Raluca was amazing and so patient showing us multiple different scents and gifts that come with the perfumes. Thank you so much (Sutton branch) x
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