Called in for a few Christmas shopping ideas today, such a welcoming little shop, easy on the eye without being overwhelmed with so much choice. Didn’t buy anything as I was on my lunch break but w... See more
Company replied
Location
Switch locationUnit 35b, The Quadrant Centre, SA1 3QW SWANSEA, GB
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See what reviewers are saying
I was very impressed with the customer service I received from K:eren and Ellie at the Swansea Quadrant store They were just lovely,they went out of their way to help me and had a lot of patience... See more
Company replied
The aftershave I bought for my husband was great. It was available on your website, competitively priced. So I bought it immediately. The order process was easy and the delivery was super fast and im... See more
The gentleman in the Swansea store was incredible!! I went in on a whim for a wedding perfume and found it within minutes, he worked within my budget was very kind and understood exactly what I needed... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 35b, The Quadrant Centre, SA1 3QW, SWANSEA, United Kingdom
4.7
Excellent
39 reviews
Asks customers to review
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Great customer service in the quadrant…
Great customer service in the quadrant Swansea branch
June 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Amazing Customer service
I was very impressed with the customer service I received from K:eren and Ellie at the Swansea Quadrant store
They were just lovely,they went out of their way to help me and had a lot of patience with me even cracked some jokes with me 😃 I was very happy for helping me find the perfect gift for my Sister
Thank you guys so much 🫶
May 8, 2026
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Swansea 102
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant
This perfume shop is my go-to place to get perfumes.
They always have the newest perfumes, and they always have different offers and deals for signed up customers which are so beneficial.
December 14, 2025
Reply from The Perfume Shop - Swansea 102
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always a great experience from the…
Always a great experience from the perfume shop
Great choice, great prices and great communication.
Packaged well , I will always highly recommend!
February 3, 2026
Reply from The Perfume Shop - Swansea 102
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordering from the Perfume Shop
After a few tries which i admit was really annoying the ordering process was really quite easy. My order arrived after two days which was amazing I thought. I would definitely order with The Perfume Shop again
January 8, 2026
Reply from The Perfume Shop - Swansea 102
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Love the offers on buy 1 get 1 hlf…
Love the offers on buy 1 get 1 hlf price .Faxt delivery highly recommend
December 16, 2025
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Excellent I’ve wrapped the product…
Excellent I’ve wrapped the product ready for Christmas Day
November 25, 2025
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Outstanding service by habib please…
Outstanding service by habib please visit he will look after you
November 28, 2025
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Good discount and quick delivert
November 14, 2025
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Quality fragrances
Quality fragrances, provided with testers, packaged safely when purchased online. Testers provided in store are a massive help, staff are friendly, knowledgeable and passionate. Recommended for all
May 5, 2025
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Great and attentive customer service
I was served by Jane and as usual the service was GREAT!!!!
Whenever I attend the Swansea shop I leave satisfied and eager to return
November 1, 2025
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
We were so grateful to have jade help…
We were so grateful to have jade help me and my friend, super friendly and perfect service. Probably wouldn’t have bought anything if it wasn’t for her.
September 26, 2025
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Jane needs a raise !
Really great in store experience today, Jane was very helpful, friendly and informative. walked in not entirely sure on the fragrance i was looking for, rough idea but nothing set and Jane found a range of brilliant options for what i was looking for. Overall great store, great customer service and great products. get yourselves down here for a chat with Jane and she will sort you out for sure !
September 26, 2025
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Wouldn’t shop anywhere else!
Called in for a few Christmas shopping ideas today, such a welcoming little shop, easy on the eye without being overwhelmed with so much choice.
Didn’t buy anything as I was on my lunch break but will be calling back the weekend; the prices are fantastic.
Shona, the beautiful young lady who helped me, was an absolute star and a total credit to the company.
September 24, 2025
Unprompted review
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your 5* review! We appreciate you.
The Perfume Shop
Excellent service and a very good price…
Excellent service and a very good price for members
September 6, 2025
Reply from The Perfume Shop - Swansea 102
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Reply from The Perfume Shop - Swansea 102
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
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