The Perfume Shop - Trafford Park 57 Reviews 201

TrustScore 5 out of 5

4.9

Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, Cath served me and was amazing help when wanting to smell the perfumes / Aftershave. I also got 15% discount student discount on my purchase which I had forgotten to ask about which... See more

Company replied

Rated 5 out of 5 stars

Amir and Louis were amazing! Spent time helping us choose the perfect perfumes. Their efforts to assist us & go the extra mile is the reason we concluding to purchasing from this store, never had expe... See more

Company replied

Rated 4 out of 5 stars

My experience was fabulous, I got into the shop and I was confused wait to get for myself and my wife but the partial lady she is awesome and very friendly , she gave me the best choice ever S... See more

Company replied

Rated 5 out of 5 stars

I visited the trafford centre perfume shop on Saturday 16th August I was greeted by a young lady named Amy I asked for Chanel Allure Sensuelle she knew exactly where was in the shop and brought bot... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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Rated 5 out of 5 stars

The staff member Medinah at Trafford…

The staff member Medinah at Trafford centre was very helpful!

June 6, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, Lara was excellent at helping me find the fragrance I’d like

May 23, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sanaz Best Customer Service Ever in The…

Sanaz Best Customer Service Ever in The Perfume Shop

May 13, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

great customer service provided very…

great customer service provided very happy with service :)

April 29, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from John

Amazing service from John

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Talha magnificent assistant

April 13, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Came in to buy gifts and had no clue

Came in to buy gifts and had no clue. Sanaz was so helpful and very patient with me. She gave me lots of advice and testers. Highly recommend.

April 9, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I ordered click & collect & came in…

I ordered click & collect & came in before i received the confirmation email, Zach was really helpful & made sure i got what id ordered & gift wrapped it lovely!!
Thank you

April 2, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant customer service from Zack at…

Brilliant customer service from Zack at the Trafford centre branch- very helpful

April 2, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was with Sanaz today very kind and…

I was with Sanaz today very kind and helpful got me exactly what I needed couldn’t ask for more.

April 2, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service
Helped out a lot

April 1, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amina was very helpful helped me find…

Amina was very helpful helped me find the best gift for my mum. Very good recommendation walked out with 2 amazing perfumes.

Will definitely visit again.

Thank you,

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aamina was really helpful

Aamina was really helpful, went above and beyond, in the end got the best gift for my wife.

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

really helpful

really helpful ! amazing recommendation and 10/10 service !!

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful

Very helpful, she was lovely and kind and helped me to find exactly what I was looking for!.

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I saw Zach in Trafford centre store he…

I saw Zach in Trafford centre store he was very cooperative and helpful thanks sooo much

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

john was great at helping us finding…

john was great at helping us finding what we needed, great service!!

March 31, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Paris for my wife

I went to see if I could get some Ysl Paris for my wife knowing that it’s not quite so easy these days. The assistant was extremely helpful and told me that I could only get it on line. Rather then leave me to get on with it she offered to do it for me, which she did and it arrived two days later - a very satisfied customer (and wife!).

March 17, 2026
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

John gave amazing service

John gave amazing service, got exactly what i needed and a lovely personalised gift.

March 23, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

What a great experience,John was so…

What a great experience,John was so helpful and made the experience so helpful

March 23, 2026
Unprompted review
The Perfume Shop - Trafford Park 57 logo

Reply from The Perfume Shop - Trafford Park 57

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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