The Perfume Shop - Tunbridge Wells 41 Reviews 

Andrea was welcoming and helpful, we felt heard and made to feel comfortable. She was very honest, she wasn't pushy and wasn't just trying to make a sale, it felt like she genuinely wanted to help us find a new scent.
Next time we need some more aftershave and perfume we definitely will go back to this store.

Reliable and fast delivery

Great experience in this shop with Posie who told me about their 20% off deal for the day. She was really helpful and friendly. Thank you so much!

In the Tunbridge Wells store, I was assisted by Posy who was very helpful in directing me to a new scent for my husband and in purchasing perfume for myself. She was professional, polite and friendly. Thank you!

Great customer service by Posie, left very satisfied

Great place to shop, the staff is lovely, very friendly and knowledgeable.

Kasia store manager in tunbridgewell was so helpeful.amizing girl helped me all i needed.thank you casia

Just had the loveliest experience in the perfume shop, I was served by Millie and Rosie the customer service was fantastic and I'll definitely be going back when I need to restock

❤️

Kasia at the perfume shop Tunbridge Wells has been an angel. She made much easier for me to choose the best gift for my parents and she’s also been very kind and treated me to a gift. Definitely will be back in store . Thank you Cristina

Rosie, one of the store attendants, was wonderful. Really helpful, knowledgeable, and lovely

Great customer service from the lovely Millie

Nothing but great things to say. Charlie was an absolute pleasure– really kind, patient, and genuinely helpful. He guided me through 10 to 20 different fragrances, offering thoughtful suggestions with specific examples, and knew the notes of each perfume to a T. His knowledge and honesty made the whole process enjoyable and effortless.

Even while juggling other customers, he managed to stay focused and attentive, never once making me feel rushed.

Shoutout to May as well, who offered a lovely second opinion and helped give a well-rounded perspective.

Charlie is a fantastic representative for The Perfume Shop– professional, warm, and impressively knowledgeable. In my opinion, he absolutely deserves to be recognised and rewarded for the outstanding level of customer service he provides. Thank you, Charlie and May.

Rosie May was brilliant and very knowledgeable. She seemed to really enjoy helping me select two perfumes within my budget. She knew them inside out and was very good at her job.

I placed my first internet order and was surprised by the rapid delivery. Despite my parcel being sent by standard 3-5 day shipping, it arrived the following day and was well packaged.

I visited the Tunbridge Wells branch and was served my a very helpful and knowledgeable young lady, I believe her name was Leanne. I was looking to buy a perfume for my sister who loved the old Blase perfume but is no longer in production. I cannot thank Leanne enough for her help and her very caring and thoughtful manner in which she dealt with my query. She let me smell several perfumes and I choose the one that I thought my sister would like the most and I left the shop a very happy customer. Thank you Leanne!

Made a wrong choice - my mistake. Took the wrong item back to the shop per the conditions and got a refund without issue. So based on the service that was off the back of my own mistake I think the service was spot on as as you would hope. Good job Perfume Shop.