A lovely lady called Jill helped me with finding a new perfume- felt like a change. She new exactly what perfumes I'd prefer and was really helpful and patient. She made my shopping experience effortl... See more
Company replied
Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE WARRINGTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A lovely lady called Jill helped me with finding a new perfume- felt like a change. She new exactly what perfumes I'd prefer and was really helpful and patient. She made my shopping experience effortl... See more
Company replied
I had a fantastic experience at the perfume shop in Warrington thanks to Elle. She was incredibly friendly, welcoming, and knowledgeable, taking the time to help me find the perfect fragrance without... See more
I wasn't sure of which perfume to buy but Jill took the time to show me several examples until we found the right one. She was really helpful & knowledgeable & it all made for a really pleasant & wort... See more
Company replied
After a bad experience with an online order not appearing, customer services contacted the Warrington shop for me. Aaliyah was a lovely young lady who filled my order with an apology for the poor expe... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit K7, 9 The Mall, Golden Square Shopping Centre, WA1 1QE, WARRINGTON, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kiah was very helpful with a birthday gift! Gave me lots of recommendations. Thank you :)

Reply from The Perfume Shop - Warrington 183
Jill, was absolutely fantastic, Jill helped me try so many perfumes for a birthday present and she was so helpful and polite, I also ended up buying a perfume for myself too. Fantastic customer service and a brilliant price too. I highly recommend to ask for Jill and she will be happy to help you.

Reply from The Perfume Shop - Warrington 183
Jill was very helpful and welcoming when we entered the store. She got out the fragrances we wanted and let us smell them all. She made the process of buying the perfumes a lot easier

Reply from The Perfume Shop - Warrington 183
Really friendly and helpful staff every time I go in, today I was served by Loren- thankyou

Reply from The Perfume Shop - Warrington 183
Served by Lauren again today , never shop anywhere else for perfume as the staff are so friendly and helpful and always find something within you’re budget, thank you Lauren for all you’re help again today

Reply from The Perfume Shop - Warrington 183
Amazing service and very friendly staff. Very helpful and left with an amazing perfume. Loren was extremely helpful. 5 stars.

Reply from The Perfume Shop - Warrington 183

Reply from The Perfume Shop - Warrington 183
I came into the perfume shop looking for gifts for my family and two ladies( Aaliyah and Lauren) made me feel so comfortable and went out of there way to help me and find the right perfumes. Great experience and the service and staff were perfect

Reply from The Perfume Shop - Warrington 183
Aaliyah helped me today she was lovely and helped me choose the right aftershave.
Always love coming here

Reply from The Perfume Shop - Warrington 183
Great staff and great service at Golden Square Warrington the lady there helped me find a new fragrance - sampled several then I returned next day to purchase - will be back, at no time was I pressured to buy - just good service !

Reply from The Perfume Shop - Warrington 183

Reply from The Perfume Shop - Warrington 183
Jill took time helping me choose a perfume for myself, very patient and helpful, other staff in the shop were also friendly 😊

Reply from The Perfume Shop - Warrington 183
Always helpful and Always smile and sad hi Jill was very helpful today when my mum wanted some purfume she told us about the new offers and discounts very good at her job we always go into this shoplovley staff

Reply from The Perfume Shop - Warrington 183
Loren convinced me immediately to buy the best -now I know why “J’adore Dior” 🌼.
-ARC-

Reply from The Perfume Shop - Warrington 183
Really helpful staff, With served me today, looking for a gift gor my Dons birthday. She gave me some popular Aftershaves, I told her what he usually wore and she gave me dome options to try that she considered he may like. I took my time and made my choice, she told me about various offers and promotions that they were currently offering, I received a free gift, she was chatty throughout and made me feel comfortable, even dismantled a display to give me the free gift, I would recommend shopping at the Perfume shop, Warrington

Reply from The Perfume Shop - Warrington 183
Aaliyah in the Warrington store was so lovely during my visit today! Will definitely popping back

Reply from The Perfume Shop - Warrington 183
Came into store today looking for a birthday present, was served by Aaliyah who was so helpful. She wrapped it and added a lovely touch of a ribbon. Thanks Aaliyah I will retun

Reply from The Perfume Shop - Warrington 183
Regular Excellent service C/o Jill at their shop in “The Golden Square” Shopping Centre Warrington Cheshire, Regards Paul 👍

Reply from The Perfume Shop - Warrington 183
Excellent Service by Loren. Very helpful and friendly. Was giving lot of good suggestions and was very patient.Asset to the team.

Reply from The Perfume Shop - Warrington 183
Fast friendly service, with a wide range to choose from.

Reply from The Perfume Shop - Warrington 183
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.