Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
My mum brought a perfume today ( Chanel intense) and we where served by Lisa today, We had the best customer service experience! Looking forward to coming back and making more purchases!. Absolutely g... See more
Company replied
I had such a lovely experience perfume shopping today! Sarah at the perfume shop was absolutely fantastic. From the moment I walked in, she greeted me with a warm, genuine smile that instantly made me... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
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Lisa was very friendly and helpful

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Lisa was very helpful and friendly which made my shopping experience pleasant.

Reply from The Perfume Shop - Wolverhampton 44
Sarah was amazing help in getting the right scent, brilliant service and very efficient.

Reply from The Perfume Shop - Wolverhampton 44
Sarah was very helpful, she took her time to explain alot. She also gave very useful insights and I did not feel pressured to buy anything, however I hot something

Reply from The Perfume Shop - Wolverhampton 44
Lisa was great.
Helped me so much to choose a fragrance for mothera. Thank you so much. Also made my little girl very happy with a sample

Reply from The Perfume Shop - Wolverhampton 44
Lisa, was a lovely lady who I saw today excellent customer service I had at the perfume shop In the mander centre in Wolverhampton, she took her time with me I always liked my Channel perfume so I came into the store and brought myself Channel intense which Lisa advised me too left the store feeling happy with my purchase Thank you Lisa.

Reply from The Perfume Shop - Wolverhampton 44
Excellent customer service by Lisa very helpful and fantastic advice well recommended

Reply from The Perfume Shop - Wolverhampton 44
My mum brought a perfume today ( Chanel intense) and we where served by Lisa today, We had the best customer service experience! Looking forward to coming back and making more purchases!. Absolutely great no complaints what so ever. 10/10 service!🙌🏽

Reply from The Perfume Shop - Wolverhampton 44
Claire and Sarah have helped me today and made me feel so welcomed. They’ve been so helpful and supportive. I am very grateful to them today. Thank you both such a great customer service

Reply from The Perfume Shop - Wolverhampton 44
delivered promptly, good quality product, will use the perfume shop again

Reply from The Perfume Shop - Wolverhampton 44
Lucy was amazing fantastic customer service very helpful and fantastic gift
wrapping. Thankyou x

Reply from The Perfume Shop - Wolverhampton 44
Was served by the best worker I’ve met in a while Lisa. She was really loving and helped a lot in me making my final decision. Definitely recommend!!

Reply from The Perfume Shop - Wolverhampton 44
Thank you Lisa you were amazing! Fab customer service! Service with a smile 😊

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
We was served by Lisa, amazing service and had exactly what we needed.

Reply from The Perfume Shop - Wolverhampton 44
Lisa and Emma were amazing, their knowledge and help was most helpful in deciding which fragrance to choose.

Reply from The Perfume Shop - Wolverhampton 44
I was served by the lovely Lisa today, she was very helpful in assisting me with perfumes sizes and pricing. She also offered the gift wrap and ribbon option on my perfume, thank you Lisa.

Reply from The Perfume Shop - Wolverhampton 44
Lisa incredible worker, took my time in no rush and supported me all the way. Thank you Lisa!

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
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