The Perfume Shop - Wolverhampton 44 Reviews 195

TrustScore 5 out of 5

4.9

36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more

Company replied

Rated 4 out of 5 stars

I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.

Company replied

Rated 5 out of 5 stars

My mum brought a perfume today ( Chanel intense) and we where served by Lisa today, We had the best customer service experience! Looking forward to coming back and making more purchases!. Absolutely g... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience perfume shopping today! Sarah at the perfume shop was absolutely fantastic. From the moment I walked in, she greeted me with a warm, genuine smile that instantly made me... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 5 out of 5 stars

Lisa was very friendly and helpful

Lisa was very friendly and helpful

March 14, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was wonderful and polite xx

March 14, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was very helpful and friendly…

Lisa was very helpful and friendly which made my shopping experience pleasant.

March 14, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sarah was amazing help in getting the…

Sarah was amazing help in getting the right scent, brilliant service and very efficient.

March 13, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sarah was very helpful

Sarah was very helpful, she took her time to explain alot. She also gave very useful insights and I did not feel pressured to buy anything, however I hot something

March 13, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa was great

Lisa was great.
Helped me so much to choose a fragrance for mothera. Thank you so much. Also made my little girl very happy with a sample

March 11, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa

Lisa, was a lovely lady who I saw today excellent customer service I had at the perfume shop In the mander centre in Wolverhampton, she took her time with me I always liked my Channel perfume so I came into the store and brought myself Channel intense which Lisa advised me too left the store feeling happy with my purchase Thank you Lisa.

March 11, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service by Lisa very…

Excellent customer service by Lisa very helpful and fantastic advice well recommended

March 11, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My mum brought a perfume today ( Chanel…

My mum brought a perfume today ( Chanel intense) and we where served by Lisa today, We had the best customer service experience! Looking forward to coming back and making more purchases!. Absolutely great no complaints what so ever. 10/10 service!🙌🏽

March 11, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Claire and Sarah have helped me today…

Claire and Sarah have helped me today and made me feel so welcomed. They’ve been so helpful and supportive. I am very grateful to them today. Thank you both such a great customer service

March 9, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

perfume order

delivered promptly, good quality product, will use the perfume shop again

March 4, 2026
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lucy was amazing fantastic customer…

Lucy was amazing fantastic customer service very helpful and fantastic gift
wrapping. Thankyou x

March 7, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was served by the best worker I’ve met…

Was served by the best worker I’ve met in a while Lisa. She was really loving and helped a lot in me making my final decision. Definitely recommend!!

March 7, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Lisa you were amazing

Thank you Lisa you were amazing! Fab customer service! Service with a smile 😊

March 7, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa provided excellent customer service

March 7, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We was served by Lisa

We was served by Lisa, amazing service and had exactly what we needed.

March 7, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa and Emma were amazing

Lisa and Emma were amazing, their knowledge and help was most helpful in deciding which fragrance to choose.

March 6, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I was served by the lovely Lisa today

I was served by the lovely Lisa today, she was very helpful in assisting me with perfumes sizes and pricing. She also offered the gift wrap and ribbon option on my perfume, thank you Lisa.

March 5, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lisa incredible worker

Lisa incredible worker, took my time in no rush and supported me all the way. Thank you Lisa!

March 2, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Lisa was very friendly and informative.

March 2, 2026
Unprompted review
The Perfume Shop - Wolverhampton 44 logo

Reply from The Perfume Shop - Wolverhampton 44

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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