The Perfume Shop - York SD 526 Reviews 

194
TrustScore 5 out of 5

4.8

c/o Superdrug, 17 Market Street, YO1 8SL YORK, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I’ve visited this location a couple of times, and I always seem to run into Ciaron. He’s such a credit to the company, and is always so friendly and polite with wonderful recommendations!

Rated 5 out of 5 stars

We were on holiday in York and we wanted a perfume that none of the shops seem to have however the Perfume shop in the city centre, had some but the incorrect size to what we wanted but the the 2 gir... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic day today at the perfume shop at superdrug york. I was attended to by a lovely lady called Elly, she is a star, she made sure I got everything i keed and i love the recommendation... See more

Company replied

Rated 5 out of 5 stars

We were visiting from Newcastle. Was served on Father's day by Elly who provided outstanding customer service. She let me test a few different aftershaves without any pressure to buy. Nothing was too... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, 17 Market Street, YO1 8SL, YORK, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

194 reviews

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4.8

All reviews

(194)

34,022 reviews in the last 12 months

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Rated 5 out of 5 stars
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

Very good service always

Very good service always

December 30, 2024
The Perfume Shop - York SD 526 logo

Reply from The Perfume Shop - York SD 526

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 1 out of 5 stars

Terrible experience

Terrible experience, was willing to spend £364 pound … I asked for a sample of Jean Paul and I was told no there’s not sample open so no you can’t try it . Hence I left … We always use perfume shop … but never been spoke to like that and have never been refused a sample!

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

First stop for fragrances

A good range of fragrances at good prices. Online purchases always arrive promptly and are well packaged. Instore experience is great with knowledgeable staff and a chance to sample.

December 6, 2024
Rated 1 out of 5 stars

I thought was being delivered at home.

I thought my delivery was being delivered to my address not the shop and when I clicked on track order on email sent 6th December it showed delivered to shop on 9th December 24 but had no email telling me as I was advised would receive an email when delivered. I was over Mall on 13th and didn't even go to shop to collect as had no idea it is there. Hoping to go tomorrow and see but worried may be sent back.

December 6, 2024

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