So happy with our photo cushion. I gave it to my partner for our anniversary and I was so impressed the quality of it. The got in touch with me because the photo I initially uploaded was blurry (I’m p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Saved my a lot of stress when I made a mistake. I placed an order quite late at night and when I received the confirmation email I had spelt my daughter’s name wrong. I emailed thinking this wouldn’t... See more
Hazel was very helpful, gave me different perfumes to try and made it personal when I told her it was for my mums birthday. Also made it lovely and personalised with gift cards rap and personal messa... See more
Ordered a photograph sequin cushion. The preview of the cushion was nothing like the cushion I received. The preview had black pixels and the one I received had white pixels. It was shocking. It had a... See more
Company replied
Company details
Written by the company
Home to over 5000 personalised gifts and cards, The Personal Shop is the place to shop for a unique gift for any occasion.
Contact info
United Kingdom
- sales@thepersonalshop.co.uk
- thepersonalshop.co.uk
4.3
Excellent
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered personalised gifts
Ordered personalised gifts, which turns up along smaller than expected, it does not state the size of products in the description part, waste of money
December 10, 2021
Reply from The Personal Shop
Dear Brad,
I'm sorry to hear that the gifts didn't arrive as expected. We do try to make the product dimensions as clear as possible in the product description, stating them alongside the estimated production time, so I'm not sure what has happened here.
Kind Regards,
The Personal Shop Team
Excellent service
December 9, 2021
Reply from The Personal Shop
Dear Jo,
Thank you so much for leaving us a great review, we’re delighted you had a good experience at The Personal Shop.
Kind Regards,
The Personal Shop Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.