Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been happy with how my 3 dogs - 2 pomeranians and a Besenji mix have taken to the powder. All 3 seem to enjoy the addition to their food bowls once a day. However, I don't see any improvement... See more
Company replied
I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Our dog seems to like the tablets! Everytime my order gets attempted to be delivered it is delayed or lost. Whatever carrier Pet Lab is using for delivery is a VERY unreliable company. Pet Lab alwa... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
Asks customers to review
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The monthly subscription is perfect for…
The monthly subscription is perfect for us. I get the email notifications. It debits to my payment method on a consistent date.
Besides all that my dog goes crazy for them. I have seen some improvement too. He will be 15 in less than two months and he hasn’t slowed down on walks, jumps up on our beds and handles the stairs easily.
One thing, when will you implement a seniors discount?
August 9, 2026
Great product helps dog digestive issues
Great product. My dog no longer chews grass.
Reliable timely delivery.
August 11, 2026
Great products
August 10, 2026
It's a little too soon to tell.
I've tried 2 different kinds: Allergy and Immune Chew as well as Probiotic Chew. The probiotic one seems a bit dry compared to the other; Allergy and Immune looks like a little chunk of sausage. I haven't really noticed any change yet but we're giving it a try. I have 3 small dogs, 2 of which are my own and one is a foster. They range in age from 5-11 years old.
August 9, 2026
My dogs and I love this powder!
My dogs absolutely love the dental powder! They lick the bowl completely clean to get every last bit. And we love it because there is no more bad breath! It started working within 3 days and is still working fantastically. We started using the product in January 2024 but did not discover PetLab's subscription plan until recently. The PetLab subscription plan makes it easy to keep your supplies perfectly timed without having to deal with shipping delays or availability issues that we had encountered in the past with other suppliers.
August 17, 2025
Unprompted review
May use AI-assist with repliesRead more
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My Little Gigi is doing great on this…
My Little Gigi is doing great on this probiotic!
June 29, 2026
Reply from PetLabCo.
Hi Rita,
Thank you so much for sharing your experience! We are thrilled to know Little Gigi is doing well with our Probiotic Chews. We appreciate you being a part of our community.
Regards,
PetLabCo.®
I have cancelled this subscription due…
I have cancelled this subscription due to the untimely and tragic death of my animals in a fire.
Yet these keep coming for some reason.
August 9, 2026
Reply from PetLabCo.
Hi Tricia,
We are truly saddened to learn of your loss and the difficult circumstances you've faced. Our hearts go out to you during this difficult time.
We were able to locate your cancelation request, and it appears our previous replies may have been missed. We are so sorry for the frustration this may have caused.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Poor Delivery Service
My experience with the delivery service since my subscription started has been very disappointing. I have never received my packages in my mailbox or at my front door. Instead, they are consistently left on the corner of my house, on the ground and far away from both my mailbox and my door. By the time I notice them, the packages are extremely hot. I do not think it is reasonable for my packages to be thrown or left in an unseen location. This ongoing issue has become so frustrating that I am seriously considering canceling my subscription because of the poor delivery service.
August 16, 2026
Reply from PetLabCo.
Hi Lucia,
We are truly sorry to hear about the consistent issues you've experienced with your deliveries. It is certainly not our intention for packages to be left in an inconvenient or unsecure location, especially where they are exposed to heat. We understand how frustrating this must be, and we appreciate you bringing this to our attention. We are actively investigating this internally to ensure your packages are delivered correctly and safely in the future. Thank you for being a part of our community!
Regards,
PetLabCo.®
Our pets are healthy and we know where…
Our pets are healthy and we know where to take them when they need special care and tha is you!!
August 8, 2026
Reply from PetLabCo.
Hi Jorge,
Thank you so much for your kind words. We are so happy to hear your pets are healthy and honored to play a small role in their wellness journey. Thank you for being a part of our community.
Regards,
PetLabCo.®
The probiotics are great
The probiotics are great. Noodles is on his second month. The itch spray -very expensive - was a total waste. Doesn't do a thing. Very disappointing.
August 8, 2026
Reply from PetLabCo.
Hi Julie!
We appreciate you sharing your feedback. We're glad the Probiotic Chews are working well for Noodles.
We're sorry to hear you were disappointed by the other product. We'd love to learn a little more about what you received and how you used it so we can better understand your experience and help point you toward the right solution for Noodle. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Problem with the ordering process
I have no idea about the quality of the product. My problem is something that smacks of fraud in the ordering process. I liked what I saw in the new powder supplement so I ordered one tub on a subscription and I chose “Apple Pay” as the payment method. I clicked and the sale went through. As I was filling out my personal information for shipment, the site suddenly cut away to offer more stuff at a different discount and then the only way to move forward was to add the order. I figured that since I’d already paid, it would take me back to my original account. But a red box popped up saying that Apple Pay wasn’t available and I needed to use a different card, so I did. Then I got two different welcome to the company emails and two different order numbers.
Order 13423865
Order 13423806
Something is definitely wrong!
August 15, 2026
Unprompted review
Reply from PetLabCo.
Hi Jim,
We are so sorry you have had this experience. That definitely should not have happened. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
My dogs (all 3 ) 2 are 8 yrs and 1 in 4…
My dogs (all 3 ) 2 are 8 yrs and 1 in 4 yrs. Their teeth are bright white,no tarter I have been using bright smile(?) for the last 4 yrs. Their teeth vet is impressed with their mouths. He says they look like a year old teeth. Also the probiotics is great. My 4 yr old has stopped all her scratching and chewing her feet since she started taking.
August 15, 2026
Reply from PetLabCo.
Hi Susan!
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for all three of your dogs from our ProBright. It's wonderful to know your vet is impressed with their mouths! We are also pleased that your 4 year old is seeing the benefits from our Probiotic Chews.
Thank you for allowing us to play a small role in their wellness journey! We appreciate you being a part of our community.
Regards,
PetLabCo.®
Gracelyn was very patient and…
Gracelyn was very patient and knowledgeable. Much appreciated.
August 15, 2026
Reply from PetLabCo.
Hi Carol,
We're so glad to hear that Gracelyn provided such a helpful and knowledgeable experience. We truly appreciate your kind words. Thank you so much for taking the time to share your experience!
Regards,
PetLabCo.®
Florence offered exceptional Customer…
Florence offered exceptional Customer Service!
Incredibly helpful and courteous.
Way to go Florence! Thank you!
August 6, 2026
Reply from PetLabCo.
Hi CG!
Thank you so much for sharing your experience. We are thrilled Florence was able to assist you in a helpful and courteous manner. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Great Service and shipping always on…
Great Service and shipping always on time! Probiotics chews work well for Daisy! Thank you
August 14, 2026
Reply from PetLabCo.
Hi Petra,
Thank you so much for sharing your experience. We are thrilled the Probiotic Chews are working well for Daisy. It's good to know our service has been great and that you have received your deliveries on time! We know how important this is when it comes to her supplements. We appreciate you being a part of our community!
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Jill,
Thank you so much for your kind words. We are happy to hear your product arrived on time. We know just how important prompt deliveries are when it comes to your pet's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
good,TY,,,,
August 7, 2026
Reply from PetLabCo.
Hi Gregg,
Thank you for your 5-star review! We will continue provide you with our best products and service!
Kind regards,
PetLabCo.®
Came on time.
August 13, 2026
Reply from PetLabCo.
Hi Nancy,
We're pleased to know that your orders are arriving on time. We understand how important it is to have your dog's supplements in a timely matter to provide them consistency. Thank you for your 5-star review!
Best regards,
PetLabCo.®
Great service and products
I have a subscription set up which I had help doing. The help was to save me money, I appreciate that. Great products and prices.
August 7, 2026
Reply from PetLabCo.
Hi George,
We're so happy to hear our team could help you save money with your subscription! We appreciate your kind words about our products and prices.
Kind regards,
PetLabCo.®
Got my Frenchay the probiotic gut chews…
Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's all plus he is a lot happier and content so long may it continue 🤞🤗 next order I'll try the joint care chews as he thinks he's human and walks on his 2 back legs so don't want it affecting him in his golden years as he's 3 just now. 💯 satisfied customer 🫶👌. Delivery was easy and quick!!
July 24, 2026
Unprompted review
Reply from PetLabCo.
Hi Lorraine,
We are so happy to hear about the wonderful transformation in your Frenchie since starting our probiotic chews! It's fantastic to know that the excessive paw licking and scratching have subsided, and that your furry friend is now much happier and more content. We truly appreciate you sharing such positive feedback. We're also excited for you to try our joint care chews for his golden years!
Warm regards,
PetLabCo.®
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