The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product cea... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Dogs seem to be doing better with your probiotics. Thy still have a somewhat inconsistent stool,but they do take other meds. I'm trying to eliminate one at a time to see if there is a difference.
Company replied
I couldn’t find my order due to a glitch at checkout, but the chat feature connected me with customer service and they fixed the issue with a brief conversation. No phone call. No hassle. Just quick,... See more
Company replied
I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
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Amazing brand I like it.
September 28, 2026
Reply from PetLabCo.
Hi there!
We're so happy to hear that! Your positive feedback truly means a lot to us. Thank you for sharing your experience.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Michelle,
Thank you so much for your kind words. We are so happy to hear your product arrived in a prompt manner. We know how important that is when it comes to your pet's supplements.
Warm regards,
PetLabCo.®
The service was easy and online user…
The service was easy and online user friendly and human representative, Chuck was quick to process my refund cancellation. They delivered it on my previous address and even if I registered on line with my new address. Small glitch but was resolved quick. Thanks
September 29, 2026
Unprompted review
Reply from PetLabCo.
Hi Ron,
We're so glad to hear that our online service was user-friendly and that Chuck was able to quickly resolve the delivery issue for you. Thank you for your valuable feedback!
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Veronica!
We're so glad we could make changing your order easy and that our team was helpful! Thank you for your kind words. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Louise,
We are so happy to hear your order arrived in a timely manner. We know just how important this is when it comes to your pet's supplements. Thank you for sharing your experience!
Warm regards,
PetLabCo.®
Kenneth Teich
Flower is very happy with your product. She takes it every day. Her stool is very well. Solid doesn't seem to have any kind of problems with her stomach. She's one very happy dog.
September 29, 2026
Reply from PetLabCo.
Hi Kenneth,
We are absolutely delighted to hear that Flower is doing so well! It's wonderful to know she's enjoying it daily. A happy dog makes us happy too! Thank you for being a part of our community.
Warm regards,
PetLabCo.®
the cat stuff worked amazing for my cat
the cat stuff worked amazing for my cat
September 29, 2026
Unprompted review
Reply from PetLabCo.
Hi Lucy,
Thank you so much for sharing your positive experience. We are so happy to hear you are seeing the benefits for your cat. We appreciate you being a part of our community!
Regards,
PetLabCo.®
They don't care about your pets health…
They don't care about your pets health had some probiotic chews opened tub and was contaminated with small caterpillars got no response at just sorry if we can help contact us no compensation at all rubbish keep away if you value your pets health
September 24, 2026
Unprompted review
Reply from PetLabCo.
Hi Philip,
We are very sorry to hear about your experience, as this is not what we want for our valued customers such as yourself. We take your concerns seriously. We see that you have been in touch with a member of our Customer Experience department, and a refund has been issued. It will reflect on your method of payment in no more than 10 business days. We truly appreciate you bringing these concerns to our attention. Our team is working to investigate this, and we will be in touch if we need further information. In the meantime, please let us know if there is anything at all that we can do to further assist you. We are here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLabCo.
Hi Linda,
Thank you so much for your kind words! We are so happy your experience has been great so far. Thank you for being a part of our community!
Warm regards,
PetLabCo.®
Extremely disappointed
Extremely disappointed – didn't clean my dog's teeth at all
I bought this product with high hopes that it would help clean the plaque and tartar build-up on my dog's teeth, but I am very disappointed with the results.
I followed the instructions religiously every single day for over two months, yet my dog's teeth haven't cleaned up at all. The buildup is still completely there, and there has been zero improvement in his breath or dental hygiene.
Given the high price, I expected at least some noticeable difference, but it turned out to be a complete waste of money. I will not be purchasing this again and definitely would not recommend it to other pet owners.
September 28, 2026
Unprompted review
Reply from PetLabCo.
Hi Lorela,
We are sorry to hear you have not seen the desired results.
Supplements can take up to 90 days of consistent use to truly see their potential benefits.
We'd love the opportunity to assist you with this further! Our team has reached out to you and we hope to hear back from you soon.
Warm regards,
PetLabCo.®
Wei packaged
Wei packaged. Arrived before I was out of the last container.. Happy healthy dog.
September 28, 2026
Reply from PetLabCo.
Hi there!
We are thrilled to hear your package arrived in a timely manner. We know how important this is when it comes to your dog's supplements. Thank you for being a part of our community!
Regards,
PetLabCo.®
You're sending me enough for 34 dogs. I've got one dog stop the damn orders. Listen to me.
The reason I gave you such a low market because you don't understand a customer when she tells you to stop. I've got a 12 month supply now thanks to you. I'm not paying for it anymore. You cancel this or I will report you.
September 28, 2026
Reply from PetLabCo.
Hi Marie,
We are so sorry you have had this experience. That is certainly not what we want for our customers. We were unable to locate any cancelation requests from you to any of our support channels. Our team can be reached here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
You can find this information both on our website and the product label.
We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLabCo.
Hi Manny,
We're so happy to hear that you found our products to be available at a great price for your beloved dog! We appreciate you sharing your positive experience with us.
Best regards,
PetLabCo.®
Our little one loves her morning…
Our little one loves her morning routine of one PetLab tab. She has had more energy and, her coat is nice and healthy.
September 28, 2026
Reply from PetLabCo.
Hi Kathy,
Thank you for sharing your wonderful experience! We are so happy to hear that your little one is enjoying her morning routine and that you're seeing such positive changes. We appreciate you being a part of our community!
Warm regards,
PetLabCo.®
This is a predatory company that puts…
This is a predatory company that puts you on a subscription plan whether you want one or not. I had to change my bank acct # and my paypal is STILL screwed up after 8 monthts!!!
February 14, 2026
Reply from PetLabCo.
Hello Melanie,
We’re very sorry to hear about your experience and understand how frustrating and concerning this situation has been, especially after dealing with it for several months.
Customers have the option to select either a one-time purchase or a subscription when placing an order, and we never want anyone to feel that they were enrolled unexpectedly. We’d like to review what happened with your account, including any subscription activity and charges, so we can better understand the situation and assist you.
Our team will be reaching out to you directly to look into this further and work toward resolving any outstanding concerns.
Kind regards,
PetLabCo.®
I have a fence and instead of walking…
I have a fence and instead of walking to leave it on the front door they toss it over the fence every single month and throw it on the grass. First of all anyone could just pass and take it. Secondly, the grass could have ants or any other bugs that can get in the package. I’m so over it . If it happens afain I wil be finding somewhere else to take my business.
September 23, 2026
Reply from PetLabCo.
Hello Alicia,
We’re very sorry to hear about the repeated issues with how your packages have been delivered. We completely understand your concern about your order being left on the grass, where it could potentially be taken or exposed to insects.
While deliveries are handled by the carrier, this is certainly not the experience we want for you. We’d like to look into the delivery details and see how we can help prevent this from happening with future orders. Our team will be reaching out to you directly to assist further.
Thank you for bringing this to our attention and for giving us the opportunity to help make this right. 💙
Best Regards,
PetLabCo.
Every package has been wonderful for…
Every package has been wonderful for the past few years I have been ordering from here. However, this last package I got sent had nothing in the package. I haven’t opened it yet, but even without opening it I can tell there is nothing in the package.
September 18, 2026
Reply from PetLabCo.
Hello there,
Thank you for being a loyal customer over the years and for sharing your experience with us. 💙 We’re very sorry to hear that your most recent package appears to have arrived empty. We completely understand how concerning and disappointing that must be, especially after having positive experiences with your previous orders.
We’d like to look into this and make things right. Our team will be reaching out to you directly to review the order and assist with the best resolution. We appreciate you bringing this to our attention and giving us the opportunity to help. 🐾
Best Regards,
PetLabCo.
Reply from PetLabCo.
Hello Deb,
Thank you for your kind feedback! 💙 We’re so glad you found our team helpful. We truly appreciate your support and are always here whenever you and your pup need us! 🐾
Best,
PetLabCo.
My Bear Dog is a new boy with these
My Bear Dog is a new boy with these. He's happier and feels better. That makes me happy!
September 12, 2026
Reply from PetLabCo.
Hello Denise,
Thank you so much for sharing this with us! 💙 We’re thrilled to hear about Bear's experience with our product. Give Bear some extra love from the PetLabCo.® team! 🐾
Best,
PetLabCo.
Reply from PetLabCo.
Hello Elizabeth,
Thank you for your kind feedback! 💙 We’re so glad to hear you had a positive experience with our Customer Experience team. We truly appreciate your support and are always happy to help! 🐾
Best,
PetLabCo.
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