My Dogs seem to be doing better with your probiotics. Thy still have a somewhat inconsistent stool,but they do take other meds. I'm trying to eliminate one at a time to see if there is a difference.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I couldn’t find my order due to a glitch at checkout, but the chat feature connected me with customer service and they fixed the issue with a brief conversation. No phone call. No hassle. Just quick,... See more
Company replied
This is a decent product but my Magnolia thinks the taste could be improved. Also, your prices should be the lowest for returning subscribers as opposed to having intermittent sales. And the container... See more
Company replied
I like the product and it's probably helping my dog but I don't know for sure. Always delivered on a timely basis. I didn't realize that I was locked into buying the product on an ongoing basis and... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.9
Great
15K reviews
Asks customers to review
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Everything is good
Everything is good
I’m just gonna keep giving it to her
I will review it after 6 mos
September 25, 2026
Great Products and Customer Service
The probiotic chews have been great for my dog. He came to me at 2 months old with sarcoptic mange, and the vet said he will always have skin sensitivity. The chews help reduce the itchy skin, and he scratches less.
The customer service is great!
September 25, 2026
We sent text that tells of our…
We sent text that tells of our displeasure of this product & to discontinue delivery & charges to our credit card starting in October.
September 25, 2026
Love ordering through PetLab Co
Love ordering through PetLab Co. Easiest process there is.
September 18, 2026
It arrived well pkgd n can't wait 2 c…
It arrived well pkgd n can't wait 2 c how it works.
September 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from PetLabCo.
Hi Shirley,
Thank you so much for your positive feedback. We are thrilled you are seeing the benefits for your dog and that it has been easy to give to them. We appreciate you being a part of our community!
Regards,
PetLabCo.®
This is a scam website that…
This is a scam website that automatically signs you up for a subscription even if you don't have an account with them.
September 23, 2026
Unprompted review
Reply from PetLabCo.
Hi Sarah,
Thank you so much for your feedback. We are so happy to hear our team has been prompt and professional. We know just how important this is when it comes to supporting your pet's wellbeing. We appreciate you being a part of our community.
Regards,
PetLabCo.®
He had bad breath and couldn’t chew his…
He had bad breath and couldn’t chew his bone despite having had a dental cleaning the year before. After a couple months on your green powder, he’s back chewing his bones. 🦴 We are extremely amazed and grateful of how well it worked.
September 24, 2026
Reply from PetLabCo.
Hi Ruth,
We are absolutely thrilled to hear about the amazing benefits you have seen! It's wonderful to know that our product has helped him get back to enjoying his bones. Thank you for sharing your experience with us. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Michael,
We are sorry to hear your dog isn't a fan of the chews. We know how frustrating that can be. A few pet parents have shared that they've had luck with adding a dollop of xylitol-free peanut butter, wrapping them in cheese, adding a spoonful of xylitol-free yogurt, or pairing the chews with their favorite meat. Just keep an eye out for any allergies or sensitivities!
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Best regards,
PetLabCo.®
Delivery is right on time
Delivery is right on time. And it's working great on the dogs teeth.
September 16, 2026
Reply from PetLabCo.
Hi Shawn,
We're delighted to hear that your delivery was on time and that you're seeing great results with your dogs' teeth! Thank you for sharing your positive experience. We appreciate you being a part of our community.
Regards,
PetLabCo.®
Reply from PetLabCo.
Hi Liam,
We are very sorry to hear about your experience. We were able to locate your message and found that it was sent to an unmonitored account. We are sorry for any inconvenience this may have caused! Our team can be reached here:
Email: help@thepetlabco.com
Phone: 1-866-473-8522
You can find this information on our website here: https://thepetlabco.com/contact-us and on our product labels.
We also offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Regards,
PetLabCo.®
Amazing results
I've been using the dental powder for a couple of months now. Breath is better and the teeth are whiter and tarter is coming off. Hoping that with continued use gums will be less red.
I definitely will continue to use, and tell others about it.
September 16, 2026
Reply from PetLabCo.
Hello Deborah! We are so happy to hear that our dental powder has made such a positive difference in your oral health! We appreciate you sharing your experience and recommending our product!
Best,
PetLabCo.
The Probiotic formula is a great…
The Probiotic formula is a great product and certainly did the trick. German Shepherds are known to have sensitive tummies. Our youngest was always itching, stomach easily upset but this product ceased all itching, licking of paws etc. Seemingly re-aligned his digestion as well. Thank You Pet Lab!
September 23, 2026
Reply from PetLabCo.
Hello Mason,
Thank you so much for sharing your experience! We’re thrilled to hear that the Probiotic formula has made a positive changes to your German Shepherd.
We truly appreciate your kind words and are so happy to hear that PetLabCo.® could help!
Best,
PetLabCo.
Fast shipping and wonderful customer…
Fast shipping and wonderful customer service when I had a little mix up. My dog loves it and eats it up like a cookie!
September 22, 2026
Reply from PetLabCo.
Hello Julie, we are so happy to hear that your dog is enjoying our product! We appreciate you sharing your positive experience with our customer service team. Thank you for being a valued part of our community.
Best Regards,
PetLabCo.
Reply from PetLabCo.
Hello Yoya,
Thank you for your feedback! We’re happy to hear that your order was delivered smoothly. We truly appreciate you choosing PetLabCo.® and hope you and your pup enjoy the products! 🐾💙
Best Regards,
PetLabCo.
Reply from PetLabCo.
Hello Carole,
Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime.
We’d be happy to help adjust your subscription to a schedule that works best for you. In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Kind regards,
PetLabCo.
I got prebiotic powder to hopefully…
I got prebiotic powder to hopefully improve my dog's breath. It does help a lot, and he eats it. I have way too much and it keeps coming and I was looking but got sent here somehow....hmm
August 8, 2026
Reply from PetLabCo.
Hello Kip,
Thank you for sharing your experience! We’re so glad to hear that the prebiotic powder has made a positive change to your pup.
We completely understand how frustrating it can be to receive more product than you need. You can adjust your delivery frequency or postpone future shipments at any time. If you need help updating your subscription, our team would be happy to assist!
In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Kind regards,
PetLabCo.
I love the product but for financial…
I love the product but for financial reasons I need to stop my order for a couple of months thank you
September 3, 2026
Reply from PetLabCo.
Hi Betty Jo,
We are so happy to hear you are enjoying the product and are sorry to hear about your financial situation.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will also follow up with you shortly to provide support. Thank you!
Regards,
PetLabCo.®
Never again
Ordered the trial, cancelled before the next auto-ship, it still shipped. The email address they provide for customer care gets a bounceback.
September 22, 2026
Unprompted review
Reply from PetLabCo.
Hi Ryan,
We are very sorry to hear about your experience. That is certainly not what we want for our customers. We would love the opportunity to look into this further. If you are open to it, please respond to the request we have sent.
If you would prefer, you can also reach our team here:
Email: help@petlabco.co.uk
Phone: +44 808 189 1674
Our contact information can be found on our website here: https://www.petlabco.co.uk/contact-us and on the product label. We hope to hear from you soon!
Regards,
PetLabCo.®
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