Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
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Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... See more
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My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
703 reviews
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VERY UNHAPPY
VERY UNHAPPY
I keep trying to stop you from sending me product.
I don't want to keep this subscription. I have enough products for a year.
June 25, 2026
Reply from PetLabCo. - US
Hi Wendy, thank you for taking the time to leave this review! We're sorry to hear about this experience, we understand how frustrating this can be. We've sent you an email to further assist you, we're also available via phones and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Our corgi really enjoys his probiotic…
Our corgi really enjoys his probiotic from PetLabCo!
June 25, 2026
Reply from PetLabCo. - US
Hi Wes,
We're so glad your corgi enjoys our probiotic! Thank you for sharing this positive feedback.
Kind regards,
PetLabCo.®
It helps my dogs maintain healthy teeth.
June 18, 2026
Reply from PetLabCo. - US
Hi Kim, we're glad to hear about your dog's progress! Thank you for sharing this positive feedback, we love to hear stories like yours! They brighten our day, we're always here and happy to help.
Best regards,
PetLabCo.®
Your teeth whitening product is not…
Your teeth whitening product is not quite as good as you show in your demos. The product does help to maintain white teeth, but only after I had them cleaned, it never took away the tartar on its own.
June 25, 2026
Reply from PetLabCo. - US
Hi there, we appreciate you taking the time to give this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to take a further look so we've sent you an email to assist with this. We can also be reached via phone or chat. We're always here to help.
Best regards,
PetLabCo.®
Supplement
Supplements come on time and are delivered to the door. What else can you ask for? It is a quality product.
June 25, 2026
Reply from PetLabCo. - US
Hi Timothy, we're so happy to hear about your positive experience. Thank you for your wonderful feedback! We're happy to help so please don't hesitate to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
More notification before subscription…
More notification before subscription is shipped should be made so that we can adjust delivery date. Also future calendar for delivery date is too short
June 25, 2026
Reply from PetLabCo. - US
Hi there, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused, we'd like to mention we do send reminder emails 7 days in advance to give enough time to adjust. We'd like to further look into this for you so we've sent an email your way. We're also available via phones and chat, we're here to help, we hope to hear back from you.
Best regards,
PetLabCo.®
I have not received my order
I have not received my order, the delivery personal doesn't know what happened to it. They are investigating but have no answers as to where it is. It's been 3 weeks since I was supposed to have got my order. Meanwhile, my dog hasn't had any treats to help her yeast issues.
June 10, 2026
Reply from PetLabCo. - US
Hi Brian,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you have not received your order, and for the frustration this has caused. We have sent you an email so that we can help you get this resolved as soon as possible.
While we hope this doesn’t happen again, we encourage you to reach out to us directly if you ever need assistance. You can contact us at help@thepetlabco.com or through our Contact Center. You can also reach us via our toll-free number, +1-866-473-8522, or through live chat - we’re always happy to help!
Warm regards,
PetLabCo.®
A little expensive at almost $50 every…
A little expensive at almost $50 every month and I don’t notice a benefit for my dog. I also get the small dog one and it did not give an option for a large dog one.
June 15, 2026
Reply from PetLabCo. - US
Hi Reshmey, thank you for taking the time to leave this feedback. We're sorry to hear about this experience and we'd love to look further into this. We've sent you an email and hope to hear back from you. We're also available via phone or chat if that works better.
Best regards,
PetLabCo.®
The company is always prompt and deals…
The company is always prompt and deals with any issues to the favor of their customers. I highly recommend them and their products.
June 23, 2026
Reply from PetLabCo. - US
Hi Cindy, we're so glad to hear about your positive experience. Thank you for your wonderful recommendations! Please feel free to reach out should any questions or concerns arise, we're always here to help!
Best regards,
PetLabCo.®
Got to a human person quickly
Got to a human person quickly, she helped me figure out the shipment delivery issue and is sending a new package out with expedited shipping.
June 23, 2026
Unprompted review
Reply from PetLabCo. - US
Hi Sandi, we're so happy our team could quickly resolve delivery issue. Thank you for sharing your positive experience! We're always here and happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
I’m not convinced this product works
I’m not convinced this product works. I’ve continued to use it. My dog just had 11 teeth removed. They may have been bad prior to us starting it so I am still using it for a couple more months to see how it goes. Not sure the cost is worth the results.
June 15, 2026
Reply from PetLabCo. - US
Hi Terry, thank you for this feedback, we're sorry to hear you haven't seen the desired results. We'd like to mention that, as this is a supplement, it can take up to 90 days of consistent use for the potential benefits to become noticeable. We've sent you an email to further assist with this, we look forward to hearing from you. We're also available via phone and chat. We're here and happy to help!
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Barbara, thank you for taking the time to leave this review! We're sorry to hear you haven't seen the desired results. We're more than happy to help so we've sent you an email to take a further look. We hope to hear back from you, we're also available via phone and chat.
Best regards,
PetLabCo.®
Great results for tartar buildup on teeth
I bought this product to help with tartar buildup on my dog's teeth. And it truly has worked! Her teeth looked noticeably whiter after consistent use for 1 month. Now that we've been using this for a while, I add it to her food a few times a week and her teeth have been looking great.
June 15, 2026
Reply from PetLabCo. - US
Hi Kelly, we are so happy to hear about your dog's progress! Thank you for sharing your positive experience with us. We're always here to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
I have asked ya’ll to stop sending…
I have asked ya’ll to stop sending products. No longer interested in them.
June 14, 2026
Reply from PetLabCo. - US
Hi Judy, thank you for taking the time to leave this feedback. We're sorry to hear about your cancellation issues, we've sent an email your way to help resolve this. We are also available via phones and chat, we hope to hear back from you.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Sarah, thank you for taking the time for sharing this great progress! We're glad to hear this. Please don't hesitate to reach out with any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Great product too much at 1 time.
I love the fact that the breath of my dog has changed and improved. No more vet visits for abscess. Teeth, this seemed to be quite clean.However, i'm receiving orders out of control.I must have thirty different orders.I need to find out how I can slow down those orders
June 11, 2026
Reply from PetLabCo. - US
Hi Dennis, we're glad to hear about your pup's great progress and we thank you for the positive feedback. We've sent you an email to assist with your subscription and order frequency. We're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
The teeth whitening powder works great
The teeth whitening powder works great! I wish I could order more of the joint supplements. The system prevents me from ordering more than 3 of these at a time.
June 20, 2026
Reply from PetLabCo. - US
Hi there, thank you for the positive feedback, we're glad to hear your pup is doing well with the product. We're sorry to hear about the difficulties with ordering more product, we have sent an email to you to further look into this. We're also available via phone or chat if you prefer. We look forward to hearing back from you.
Best regards,
PetLabCo.®
Our fir babies enjoy the tablets more…
Our fir babies enjoy the tablets more then power for over their dog food. When using the power they will not eat their dog food.We stopped using the power.
June 12, 2026
Reply from PetLabCo. - US
Hi Ruth, thanks for taking the time to give this feedback. We're glad to hear your pups are enjoying the chews. We've sent over an email with a few tips for picky eaters, we hope to hear back from you. We're always here to help so please feel free to reach out should any questions or concerns arise.
Best regards,
PetLabCo.®
Stopped my dogs ears from itching and…
Stopped my dogs ears from itching and he'll eat them
June 20, 2026
Reply from PetLabCo. - US
Hi Ken, we are so glad to hear about your dog's progress! We'd love to continue to hear updates on how your pup is doing, we're always here and happy to help! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Michael,
We're so glad to hear you had a great experience with our shipping and delivery! Thanks for your kind words!
Kind regards,
PetLabCo.®
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