Thepetsgoods Reviews 677

I’m so impressed with the way that all of my problems were dealt with! I emailed them a few times but when Curtis got involved, answers were given, a solution was came to and everything was sorted out in days!!!! A big thank you to all the customer service staff for their help, but Curtis went above and beyond. Thank you.

My email was involved in a scam that led to an unauthorized subscription. To complete the process and to send me a credit they demand me to write a review, done!

First of all, it is unclear in what motion did we subscribe to this supplier. Once we noticed suspicious credit card charges, we investigated and found out we are transferring money into credits on this webshop. This way I was forced to order goods I did not need. But be it the case.

2 stars only for the fact we actually received the items we ordered.

After receiving the package, the Support Team reached out regarding some ticket/claim we had - and in exceptional cases, like ours, we will get a charge back on our card. I asked 5x for specific information about our case, but the Support Team is not sharing anything relevant. Instead, they are *forcing* me to submit this review which will then result into the chargeback.

This business is very mistrustful tactics and I do not recommend you any services they offer. Stay away!

Responses were very quick and Kenny was very helpful in resolving my questions

Claire Is sorting out my issue

And now they're asking for info.. After I have spoken to them a few times trying to get my money back from them which was fraudulently taken from my account without my permission and still refusing to give me my money back.. No goods as I actually never ordered or even heard of this company and and now the thieves are still refusing to give me my money back.. Please do not use them they will 100% con you and steal from you if they are able too...

If they do finally give me a full refund I will however remove these negative feedbacks and give them an ok one for returning my hard earn money

Really good

This website is a scam! My mom subscribed to it, she doesn't even know how. Now they charge her 50€ every 14 days. You can't cancel the subscription after doing some minor changes in the profile so you have to wait another 14 days to do it. It's a SCAM, just designed to STEAL MONEY!

My experience that they understood my problem and
were so honest to agree instead of blaming me or else....
As if real people were running the business and not robots or people just eager for earning money!

Thank you Emerald, Escalation Team.

The process of canceling my subscription was smooth

They respond very fast and the approach is much preciated. Thank you

This site is biggest scam. Members are being asked to write a positiv feedback to get back their money. But still no refund.

You answered to my message very quickly and I'm very satisfied. If you give me my money back I would be much more grateful .