The Pier - Stylish Home Goods for Every Space Reviews 36

TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

the pier.uk take your money and never refund you as the order was never sent out. Ordered 28th May 2025. And still waiting for refund. I've phoned their 2 phone number then they hang up .I've emailed... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Matt. He has some beautiful products and is so approachable! Very unique gifts that he takes great pride in selecting for his shop that you will not find anywhere els... See more

Company replied

Rated 1 out of 5 stars

Last week this scammer took over £500 of my disabled son for a ps5 pro.i went on there auto chat and cancelled it and they said he would get a refund in 2-4days yet nothing has gone back into his ba... See more

Rated 1 out of 5 stars

As others have said. A complete scam. ClintopiaTransport has dissolved. Tracking number still isn’t working. It’s delivery day and there’s no parcel. All the phone numbers don’t work. Clintopia T... See more

Company details

  1. Appliance Store

Written by the company

The Pier offers a curated selection of high-quality home goods. Upgrade your living space with unique designs and practical essentials at great prices.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

36 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This company is fake

This company is fake, I repeat this company is fake. They are impersonating the good ones. They will claim they gave your order to Clintopia transport with a fake Clintopia website. They opened a domain name for Clintopia transport trying to impersonate them. Do not deal with them guys i repeat do not deal with them. Report their website. They are under an investigation at the moment

May 29, 2025
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Hello,

We understand your concern and would like to address the serious claims you've raised.

We are a legitimate, UK-registered business that operates exclusively online. We take all customer concerns very seriously and strive to provide transparent service and support.

Regarding Clintopia Transport:
There was a temporary technical issue with our courier partner's tracking website, which has now been resolved. Some confusion was caused by this outage, and we sincerely apologise for any distress it may have caused. We are working directly with Clintopia to ensure smoother communication going forward.

Impersonation Claims:
We categorically deny the claim that we created a fake website. We do not impersonate any companies and are not under any investigation. These allegations are false and damaging. We reserve the right to take appropriate legal action if defamatory statements continue to circulate.

Customer Support:
If you have placed an order and require an update or refund, please email us at support@thepier.uk with your order number. We are here to help and resolve issues professionally and fairly.

Spreading misinformation harms real customers and small businesses alike. We kindly ask for fair and fact-based communication.

Kind regards,
ThePier

Rated 1 out of 5 stars

SCAM

The original thepier.uk shut down a few years ago, you can see this on the waybackmachine.
They have purchased the domain name and are using this trustpilot account to look like they have good reviews.
The address on their website is fake & all their products are the cheaper than you will find anywhere else on the internet.

May 28, 2025
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Dear Rupert,

We understand your hesitation, and we’d like to offer some clarity. While it’s true that ThePier previously focused on other product categories, we have recently transitioned to specializing in consumer electronics. The company remains the same legally and operationally, but our business model and product range have evolved to better meet current market demand.

Regarding our pricing — we work directly with authorized suppliers and operate on low-margin, high-volume sales, which enables us to offer brand-new items at competitive prices.

We’re in the process of updating all relevant platforms, including Trustpilot, to reflect our new direction. Our team is also working to improve communication and visibility across our channels.

Best regards,
ThePier Team

Rated 5 out of 5 stars

Fantastic and Unique gift shopping experience

Fab shop! Can’t wait to visit the St Anne’s shop too. Always a fantastic selection of gifts and cards. Unique and very reasonably priced. Matt is so lovely and helpful. Can’t wait to get some little Christmas bits from the shop.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fab service

Fab service , fantastic range of unique gifts . Highly recommended .

April 7, 2021
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you so much for leaving me this review, its truly appreciated. & thank you for supporting me. Matt xx

Rated 5 out of 5 stars

I needed to send a gift to a friend who…

I needed to send a gift to a friend who was grieving. I’m shielding so I contacted Matt. He put together a fantastic parcel for me and delivered it on the same day. My friend commented that her gift was delivered by “a really lovely person”. Customer service is amazing plus it was so reasonably priced. A huge thank you Matt xx

March 4, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Keran, thank you so much for your kind review.
It was a pleasure to be able to help you in a time of need.

Hopefully I will be seeing you soon.

Matt xx

Rated 5 out of 5 stars

Absolutely beautiful little shop!

Absolutely beautiful little shop! Can’t wait for it to reopen!
I have been shopping at The Pier now for 2 years and I can honestly say the quality of the gifts is second to none and the prices are so reasonable. I have often found little gifts for friends and family and myself that I’ve never even seen in other shops.
Tucked away from the hustle and bustle of main Blackpool, you can easily pull up and park outside.
Matt is so helpful too and goes above and beyond for any customer.
Really need this shop to reopen soon ready for upcoming birthdays in the summer!

February 25, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you so much for your lovely review.
I'm so happy you love visiting and shopping with The Pier. Hopefully see you soon.

Matt x

Rated 5 out of 5 stars

The Pier is a treasure trove!

What can I say, the Pier is an absolutely beautiful shop, full of treasures! Matty cannot do enough for you and is a star. He’s my go to when I want that special gift or card, he’s got something for any occasion. The best part is if you can’t get to the shop he’s only too happy to video call you and do a virtual shopping tour then he will post the goods straight to your door. The only bad thing I can think of to say is I can never decide what to choose because I want to buy everything!

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you so much for taking the time to write this review. It is truly appreciated.
It's always a pleasure coming to your rescue.

Hopefully see you soon
Matt xx

Rated 5 out of 5 stars

Absolutely fantastic service from Matt

Absolutely fantastic service from Matt. He has some beautiful products and is so approachable! Very unique gifts that he takes great pride in selecting for his shop that you will not find anywhere else. I loved my shopping experience with him, he ensured my items were properly packaged and safely delivered.

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you so much for taking the time to write a review.
As a small business, it is truly appreciated.
I'm so pleased that your items arrived safely, I'm excited to see your angel wings in their new home.

Thank you once again
Matt xx

Rated 5 out of 5 stars

You must visit The Pier when in Blackpool

The Pier is a must during a trip to Blackpool, there is something for every occasion. Some of the stock I have only seen in this store, there is a huge variety of items catering for your every need. I recently ordered some Christmas items, and the customer service was amazing, and arrived very fast. Will definitely be visiting again when able too xxx

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Gemma,
Thank you so much for your lovely review.
As a small business it is truly appreciated and received with thanks.

I shall look forward to seeing you in the near future
Matt xx

Rated 5 out of 5 stars

This shop is an Aladdins cave

This shop is an Aladdins cave. You walk in for a browse and end up wanting everything. All of his stock is purchased with thought. He has items for every occasion and age as well as amazing bits for the home. The service is great, quick and very well packaged. This shop and Matty is a must if you are in Blackpool, or if you are online shopping.

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Rachel,
Thank you so much for your lovely review. As a small business it is truly appreciated and received with thanks.

Hopefully see you soon in the near future.
Matt xx

Rated 5 out of 5 stars

…the pier

Gawjus little (big) shop I could actually go in there and find what I'm looking for .there's an amazing selection even for kids .good selection of cards good prices helpfull owner I would definitely recommend this shop

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you!
My number one fan.

Rated 5 out of 5 stars

Beautiful little shop with fantastic…

Beautiful little shop with fantastic products. Owner is very welcoming and helpful. Lovely unique little things, definitely Recommend shopping here

February 8, 2021
Unprompted review
The Pier - Stylish Home Goods for Every Space logo

Reply from The Pier - Stylish Home Goods for Every Space

Thank you so much for taking the time to write this review.
It is truly appreciated.

Matt xx

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