Used the Pi Hut for four orders now over a couple of Years. Mainly used them for accessories as I buy Raspberry Pi from Farnell along with electronic components. Some Rpi branded accessories are... See more
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Bought an m5stack tab5 which had an issue so I contacted The Pi Hut through their Support Portal, Jayde responded the same day providing me with an RMA returns number with a Royal Mail return label. I... See more
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Absolutely fantastic service from these guys, & cannot be faulted in any way whatsoever from me. Response to an eMail took less than 1 minute which I've NEVER, ever, encountered before, and... See more
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Products, packaging and delivery are top notch. I've received a perfect and flawless service from the Pi Hut and really happy with the whole Raspberry Pi ecosystem for building out edge compute system... See more
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Company details
Written by the company
Official distributor of all things @Raspberry_Pi #PiZero. Helping bring Raspberry Pi to the masses.
Contact info
United Kingdom
- thepihut.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Always great to deal with
Always great to deal with, easy communication and prompt dispatch and delivery.
April 1, 2026
Unprompted review
Reply from The Pi Hut
Hi Jonathan.
Thank you for your lovely feedback!
Thank you for your support.
Many Thanks,
The Pi Hut.
Tech service: 10 out of 10
The Pi Hut service provide me, in a very short time,less than 10 days, outside UK, a solution for my Touch Display.
April 9, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Amazing news! We are so pleased regarding your speedy delivery.
Many Thanks.
The Pi Hut.
Sent the wrong product
Sent the wrong product, would not replace until they received their incorrect product back, then waited at least one extra day to send the correct product. No expedited delivery. Whole process added an extra week to an already slow delivery time.
April 10, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Thank you for your review.
I can confirm as per our email to allow our returns team 48 hours to process all the returns.
We are pleased you now have the correct item and we apologise for the mix up.
Kind Regards,
The Pi Hut.
Great online shop with great support.
Great online electronics shop with great support!
April 10, 2026
Unprompted review
Reply from The Pi Hut
Hi!
Thank you for your lovely feedback!
Thank you for your support!
Many Thanks,
The Pi Hut.
Where is my item?
I had ordered from the pi hut before and never had problems with them. Recently had two purchases and one item was lost. The experience was frustating and the item was refunded. So that is why I updated my review. I recommend using royal mail when ordering with them.
April 9, 2026
Unprompted review
Reply from The Pi Hut
Hello,
We have requested more information so we can look into this for you.
We look forward to hearing from you.
The Pi Hut.
Awful customer support
Awful customer support. They are adamant about not cancelling or changing the address of an order even one minute after it was placed. Their website requires you to fill in shipping details, but then silently ignores them and defaults to the PayPal address without any warning. This design makes it far too easy to send an order to the wrong place and the company refuses to correct obvious mistakes. I will not be ordering from them again and would not recommend them to anyone.
April 5, 2026
Unprompted review
Reply from The Pi Hut
Hi Boran,
Thank you for your review. I can see you did speak with a member of our team who advised, once an order is placed, our warehouse team generate the pick list and shipping label almost immediately and begin packing - with your parcel joining the stack shortly after.
By the time you have contacted us, and we have reached your message in the support queue, most orders are already packed and caged along with hundreds of others - making cancellations extremely difficult to locate and manage.
Due to these logistics issues, we don’t offer cancellations, amendments, or order combining once an order has been confirmed at checkout.
Many Thanks,
The Pi Hut.
Great support
Very helpful. Courier lost the purchases and Pi Hut were able to get a next day delivery to replace them. Thanks!!
March 27, 2026
Unprompted review
Reply from The Pi Hut
Hi Geoff.
Great news! Thanks for your feedback!
The Pi Hut.
I bought a M5 stack stick s3 and it is…
I bought a M5 stack stick s3 and it is more than what i expected! It is incredible for the size. It arrived quickly and no problems other than i see the battery life depleting after 2 weeks.
March 18, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Thank you for your feedback!
If you need any assistance feel free to reach out to us.
Many Thanks,
The Pi Hut.
Reply from The Pi Hut
Hello,
Thank you for your feedback!
Many Thanks.
The Pi Hut.
Outstanding!
The shipping was impressively fast, and the customer service exceeded my expectations. Every interaction was professional, friendly, and helpful. I highly recommend The Pi Hut for their efficiency and outstanding support.
March 9, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Thanks so much for the review and continued support.
Many Thanks,
The Pi Hut
TV HAT Fault quickly resolved .. 5 star service
PI Hut supplied a TV HAT and I had an issue getting it to work. With the help of the Support forum diagnosed a faulty HAT .
Was replaced at no cost (not even postage)
One happy Customer
February 27, 2026
Unprompted review
Reply from The Pi Hut
Hi!
Amazing news! So happy to hear the team sorted this quickly for you!
If you need anything else please reach out to us.
Many Thanks,
The Pi Hut.
Great Service
After a couple of months Pi500 micro sd slot became faulty, after a couple of emails they emailed me a return lable. Posted to them on Monday and Royal Mail delivered replacemnt on the Friday.
Fast turn around.
Great Service.
Pete Morgan
February 27, 2026
Unprompted review
Reply from The Pi Hut
Hi Pete.
Great news to hear the team we're able to sort this for you.
If you need anything else please reach out to us.
Many Thanks,
The Pi Hut.
Great store
Pi Hut are excellent, great products and the support I received when I had a faulty device was amazing.
February 25, 2026
Unprompted review
Reply from The Pi Hut
Hi John,
That is absolutely fantastic to hear! I'm glad the team could get this sorted for you!
Thank you for your review!
The Pi Hut Team.
Absolutely fantastic service (order 1515921)
Absolutely fantastic service from these guys, & cannot be faulted in any way whatsoever from me.
Response to an eMail took less than 1 minute which I've NEVER, ever, encountered before, and I received my order unmolested & brand new within 24 hours of being dispatched.
I will be back & recommend this seller very highly based on my first order experience.
Keep up the good work, guys.
⭐️⭐️⭐️⭐️⭐️
February 24, 2026
Unprompted review
Reply from The Pi Hut
Hi Damian.
Amazing! So glad to hear this!
We look forward to your continued custom.
Many Thanks.
The Pi Hut.
Reply from The Pi Hut
Hi Joe!
Thanks for your feedback!
Kind Regards,
The Pi Hut.
WiFi adaptor
Had WiFi adaptor from the Pi Hut but it was defective, contacted support who shipped another one out the same day . Now all ok.
February 18, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Thank you for your feedback.
I am pleased to hear the support team rectified your issue promptly.
Many Thanks.
The Pi Hut.
Great products and loads of options
Great products and loads of options. Have ordered a fair amount of items from pihut and the experience was always smooth, only had one issue with Evri but quickly handled by the pihut support team.
Thank you
February 12, 2026
Unprompted review
Reply from The Pi Hut
Hello,
Thank you for taking the time to leave us a review.
We are very happy to hear the team we're able to resolve your issue.
Many Thanks.
The Pi Hut.
Fast ordering & prompt shipping
Fast ordering & prompt shipping. My go-to Pi retailer.
February 9, 2026
Unprompted review
Reply from The Pi Hut
Hi Jonathan,
Thank you for your continued support.
Kind Regards.
The Pi Hut.
Great company to deal with
Great company to deal with. Fast delivery and any problems resolved promptly and without any hassle. First class service
February 4, 2026
Unprompted review
Reply from The Pi Hut
Hi David,
Thank you for your valued feedback! We are so pleased you had a great experience with us.
Many Thanks
The Pi Hut.
Great customer service received
Great customer service received. Very quick to reply to emails when i submitted my query. Quick resolution which was very much appreciated. I have bought and received several products and all are very good quality.
February 4, 2026
Unprompted review
Reply from The Pi Hut
Hi Lewis,
Thank you so much for your feedback.
We are very happy to hear the team we're prompt in their response.
Thank you for continuing to support us!
The Pi Hut.
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