After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order. Just waiting to receive my order. Did receive a prompt email about a potential delay in receiving my order. So we will see how it goes once the order is received.
The shipping has taken quite a while to happen, and I have been bombarded with emails offering all sorts of things. I still don't know when my item will arrive, and this survey is another example of t... See more
When I placed my order, I didn't see a confirmation so I placed it again. Also I was so surprised that all my information was already there. It went through so fast, that I didnt realize the order w... See more
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Easy to order
Easy to order. Lots of communication updates. Waiting on pillow to see if it’s as good as they say.
July 19, 2026
Unprompted review
Authentic and 5 star experience
Authentic reviews combined with photos of the items and accurate desvription plus very good price enabled us to make a smart, informed purchase!
July 14, 2026
Unprompted review
Easy order experience and well…
Easy order experience and well explained product design.
July 19, 2026
Unprompted review
Company communicates well
I have been kept well informed about progress of order and delivery date
July 19, 2026
Unprompted review
Easy experience with well thought out…
Easy experience with well thought out options and information.
July 19, 2026
Unprompted review
well at first I was dissapointed…
well at first I was dissapointed because I thought you had enough time to prepare and ship my order; on time but I understand supply and demand so thanks Susan from emailing me and explaining why there was a delay
July 19, 2026
Unprompted review
Site was user friendly
Site was user friendly, reviews were good, affordable product. I hope it lives up to the ads!!!
July 18, 2026
Unprompted review
Quick and easy to complete with lots of…
Quick and easy to complete with lots of details for me to determine what fits my needs the best.
July 18, 2026
Unprompted review
Informative updates on the order and…
Informative updates on the order and about the product.
July 17, 2026
Unprompted review
The 90 day return requires you to pay…
The 90 day return requires you to pay for shipping back to China. DO NOT BUY from this company.
July 19, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
It was advertised very well with great detail
It was advertised very well with great detail i did look on other sites regarding the cosy memory foam neck pillow that i purchased. And The Pillow home stood out amongst the rest and it made it a lot easier and trustworthy that I could use paypal.
July 19, 2026
Unprompted review
The ordering process is very easy
The ordering process is very easy. I have not received my pillow yet but they have been keeping me up to date on the status regularly.
July 19, 2026
Unprompted review
How easy it was to go through order…
How easy it was to go through order procedure
July 19, 2026
Unprompted review
Easy to order and great communication…
Easy to order and great communication from customer service.
July 17, 2026
Unprompted review
Easy to order
July 19, 2026
Unprompted review
It was easy
It was easy. I emailed to find out if there were any feathers in the mattress topper and got a quick reply.
July 8, 2026
Unprompted review
Highly Recommend!
Smooth easy to use website & order process, great color options & affordable. Fast shipping was a plus too. Can't wait to use!
July 17, 2026
Unprompted review
High reviews
High reviews. I cannot wait to try this topper. I have high hopes this will help with my old mattress causing back pain.
July 18, 2026
Unprompted review
After consulting with AI
After consulting with AI, I ordered my mattress cover from this company. Immediately I received confirmation of my order with a tracking button. My order arrived about 10 days later. I haven't slept on it yet as I'm following instructions to let it breathe for 2-3 days, so I gave it only 4 stars.
July 8, 2026
Unprompted review
Do not use this company
I’ve been waiting for a refund for two months from this company! They now have my money and the parcel and are constantly stalling.
July 17, 2026
Unprompted review
Reply from The Pillow Home
Thank you for sharing your experience with us. We genuinely apologize for the inconvenience you've encountered. It’s important to us that our customers feel supported and satisfied.
We would like to investigate this matter further and address your concerns regarding the quality of the product and the return process. Please reach out to our customer service team directly at contact@thepillowhome.com, and we will do our best to assist you.
Feedback like yours helps us improve, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to resolve this for you.
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