thepinkgalaxy.com Reviews 85

A word of caution to anyone who purchases from unknown companies through Facebook Ads. I recently fell prey to a company called The Pink Galaxy. Because of my experience with them, not only will I no longer be buying from any Facebook platform but I also will not be buying anything from any company that is not well known with a track record of reliability and quality customer service.

I wanted to return the item (a bra) that I purchased through The Pink Galaxy ad. They sent me a large instead of using the exact sizing; which, they requested and I provided in the order platform. The Large that they sent me was based on THEIR size chart. It was not a size that I requested. I asked to exchange it for a Medium. Despite their posted money back satisfaction return guarantee, they said they couldn't do that. Instead, I was offered $4 compensation (on a $26.91 purchase!) and told I could keep the item...which doesn't fit me...because the return cost (which I would be responsible for paying) was so expensive (most likely due to some ridiculous tariff percentage). So here I am, stuck with a bra that doesn't fit and a refund amount that won't even cover the cost of a cup of coffee.

I tried to cancel the order within an hour, because I was charged $23 and it was listed as $9. They did not respond until the next day and said it was already processed. 5 weeks later I received the nail art pens, They are very poor quality. They are not different than a regular marker. So now I try to return, and I can only get store credit??!?!?!

I unlocked my card to make my purchase, and after I got the order confirmation for the 26.38 charge, I saw I was charged an additional 7.99 for tax and by a whole different company name. It's a good thing I locked my debit card right after the purchase because they tried to charge an additional 19.99 3 times within 1 minute. I blocked them on my account and disputed the entire charge. These thieves need to get a life!

I, too, would give this company NO STARS if I could. I ordered 2 bras. They marked they were delivered and when I contacted the PO they said they were returned. Now the company "is so sorry" but if I WANT the items I have to contact the PO for redelivery. I HAVE TO? I already PAID FOR THE ITEMS! When I said "no i want my money back" they said I had to pay some money together my money back. what a scam stay away from this company. theUSA GOVT should shut them down for fraud.

Similar to one of the reviews I placed order for my daughter the nail art pens as Christmas gift. I still have not received it and they refuse to return the money. The package keep saying that it’s in US but it’s been 2 weeks since then. They are not legit!!!

If I could review WITHOUT a star I would.
1st They tried to charge me 20% tax AFTER the order was placed. They finally refunded it.
2nd I placed the order on Dec 6th 2025 and I received the order on Jan 14th 2026 BUT, not without constant emails back and forth approximately 30.
3rd The bra inserts were lumpy and not even the same size in the same bra.
HORRIBLE CUSTOMER SERVICE!!! STAY AWAY FROM PURCHASING FROM THIS COMPANY!

Do not purchase from the pink galaxy
My review is exactly like the previous post for nail art pens .. I have been scammed by this company
Stay away

I ordered the nail polish pens for my granddaughter over a month ago, back in December and I still have not received them. The status of the tracking number says they're in the United States but at the same place for the last 3 days, but it actually doesn't give a location and when I check USPS, UPS & Fedex they have nothing on it.

I fell victim to clicking on an Instagram ad. I ordered $100 of items 27 days ago. I've tried repeatedly to contact customer service to no avail. I get automated AI email response and occasional shipping updates. I live in US my items are said to be in various other countries. China, Sweden UK
UPDATE: the items finally arrived and are without a doubt the poorest quality product imaginable, in no way reflects what was advertised. There is no way you return. This company despite what they advertised do not accept returns. The package contained a card with an email address for 24 hour VIP customer service, but the AI response was that they do not allow returns

Their undergarments are so broad and thick. Instead of making it supported, it just makes you more disproportionate to the body. Their customer service is sooo poor and they dont return the money. I ordered recently and when i didnt like the product, they refused to return the money BECAUSE the shippimg fee would be expensive for me. When you say return guaranteed that should also include shipping cost. I wonder how many more ppl they have scammed so far.

I would give a zero if I could. I Ordered a bra. When it showed up it had a counterfeit label with postage due of $7.55. I refused it. I contacted The pink galaxy and was told I could return it for full refund but in order to do that I would have to pay the postage due for the counterfeit label. I told them this. No response! So they are ripping off our USP service by using a counterfeit label and Americans! I would not order from this company ever! I even took pics of label before I refused it and attached it. I even gave them the phone number of our post office to call and pay the $7.55 by phone but they apparently are not interested in making it right.

I wish I had read the reviews before making this purchase. I will never buy from this company again. They charged my card the wrong amount, and when I requested a full refund and cancellation before the order was even shipped, they ignored my request and refused to cancel. They only refunded the overcharged amount, continued processing the order anyway, and completely ignored my cancellation request. It took almost 3 months for the product to arrive, and when it did, the product was a dupe and was not the item that was advertised on their website. On top of that, several other horrible issues occurred during this transaction. Never again!

Do not order from the pink galaxy or youthful.com. You will never receive your order!

I ordered the 2 bras and my cc was charged double $60!! I am beyond horrified and I definately should have looked at the reviews. I have just lost my mother and in a total dumb moment I made this idiotic purchase 😔

I would give 0 stars if I could. This is a scam and they overcharged my card by almost double!

Terrible customer service on their website it’s 100% guaranteed satisfaction. I ordered three bras and the size I normally would wear. They were so small. There’s no way they were even close to the size after contacting them several times they would only refund four dollars in American money I didn’t even want to refund. I just wanted to return the ones I had an order a large larger size but they would not allow this. Definitely a scam do not use this company ever. !!!

Should be an option for no stars. Horrible company. Literally offer a 15-day money back guarantee on their website, ship awful bras that are nothing like what they advertised and offer me a $2 credit. I would NEVER recommend buying from them.

I would give 0 stars if I could. I'm not quite understanding how you advertise a money back guarantee 15 day on some things. And then on the item that I purchased, it said 30 days. So with that being said, you try to return the item and they want to give you $2 for something. You paid over $40 for then it's $4. And now the maximum is $6. It's unacceptable completely unacceptable. I will be contacting my credit card company and I will be contacting BB. Because other people need to be aware. And every single time I see this post online somewhere for this company, I will put one. Heck of a negative review on it. They should not be allowed to be in business. This is completely unexpected. Acceptable

BUYERS BE WARE. . . .DO NOT buy ANYTHING from thepinkgalaxy.com. . .THIS IS A SCAM!!! I should have done my research before ordering from these scammers. My order didn't arrive in time so I refused delivery when it did arrive and returned the order unopened. I email them for a refund and informed them that I refused the delivery and that the order was be returned unopened. Their response was that the address on the package was not their return address and of course when I asked for the correct return address so if it returned to me marked "undeliverable" then I could send it to the correct address.The return address on the package was an address in the US but they gave me an address in China (the delivery cost was be extremely expensive.) I honestly feel it was intentional because they knew it would be expensive for me to return the order. Well here we are a month later and the package has not been returned to me by the USPS as unable to deliver to the return address. So now they have their product back and my money.

The product is made in China, it contains chemical additives.
It’s thin and runny, nothing like tallow.
Disappointing!!!!! I would like my money back, but that would entail going down one rabbit hole after another and never getting any closer to a refund than the day I started.
I would never have purchased if I had known it was made in China !!!!
It’s CRAP