The Pizza Post Reviews 246

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and accommodating, often going above and beyond expectations. The service is frequently described as excellent, with many highlighting the ease of the booking process and efficient setup. People are particularly impressed with the high quality and deliciousness of the pizzas, noting the variety and ability to cater to dietary requirements. However, some customers reported dissatisfaction with the service and product quality, mentioning issues like late arrivals, cold or improperly cooked pizzas, and a lack of professionalism from staff. There were also instances where complaints were not handled to the customers' satisfaction, leading to frustration.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being professional,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent communication,... See more

Product

Reviewers mention positive feedback about product quality, especially the pizzas. Customers consistently... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the delicious and high-quality... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers highlight how easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were thrilled to have The Pizza Post at our school Christmas Market. Despite the awful weather, the team stayed professional, friendly and upbeat throughout. The pizzas were a huge hit — we had ama... See more

Rated 5 out of 5 stars

Excellent catering company. The van arrived on time carrying two super bubbly and friendly girls who knew exactly what they were doing. The pizzas were a hit with our staff and we will definitely use... See more

Rated 5 out of 5 stars

We booked the Pizza Post for our party and they did not disappoint! James and Wahidah were punctual, polite, accommodating and communicated really well with us. The pizzas and garlic bread were bloomi... See more

Rated 5 out of 5 stars

We had booked in for our wedding after a brilliant informative phone call and everything explained with ease. We had booked for 24th October 2025 and the two young girls who catered were brilliant! Ev... See more


Company details

  1. Mobile Caterer
  2. Catering Food and Drink Supplier
  3. Caterer

Written by the company

Founded by two brothers born and raised in the pizza catering van industry, bringing great food to your event is practically in our DNA. Noticing a lack of trendy yet professional caterers, we decided to buy our own pizza vans and follow our dream of delivering a delicious, stylish, and memorable experience to our patrons and their guests. There is a lot more than meets the eye to how our pizzas are made. Our tomato sauce is made fresh before every event, our dough comes straight from the local bakery, and our wood kiln is from the woods of Sussex. We have a strong belief in customer service and pride ourselves in having excellent communication with our customers and staff. We train our staff in house; they learn the ropes behind the wood-fire oven and how to deliver professional service. Our pizza vans have been custom designed by the owners using modern vans and kitting them out with the best equipment and pizza ovens that money can buy. Our Modern vans make us extremely reliable and you will never have to worry about us breaking down ( Unlike some vintage vans.) More important to us than anything is our customers’ experience eating our Naples influenced pizzas, coupled with the enjoyment of seeing our authentic catering vans. The Pizza Post LTD has become a well established pizza van catering company. It is well known around the UK. We are a family run business that prides itself in taste and professionalism. With 6 pizza vans in our fleet we are continuously providing unforgettable catering experiences to you and your guests. With many A list celebrities agreeing with us! We have become quite the fashionable way of creating stress free catering! We use a wood fired oven straight from Italy, dry kiln wood to ensure a big flame and the best ingredients we could find. We can cook 100 pizzas an hour which means less waiting time for you and your guests! In fact we are one of the only pizza vans which can deliver that and we are proud of it!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I found the Pizza post using a google…

I found the Pizza post using a google search and I’m so glad I did! Our catering let us down for my children’s christening 10 days before the event. One panicked email to the pizza post late in the evening and within 12 hours we had a quote and a plan! Such seamless communication, everyone I spoke to was helpful and friendly. Payment was an easy process too.
Communication on the day was again straightforward and easy.
Pizza was delicious and everyone enjoyed the different variations. Staff on the van were friendly, helpful and ran a tight ship!
I’m so pleased we found the pizza post, I wouldn’t hesitate to use them again or recommend them! A few of our friends took cards so hopefully we’ll see you again soon at some of their events!

April 13, 2024
Unprompted review
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Reply from The Pizza Post

Hi Becki,
Thank you very much for a great review.
we are very lucky to have a great team of guys.
We will pass on all your lovely news.

Rated 5 out of 5 stars

Great company, thoroughly recommend

It was a pleasure working with The Pizza Post. They were professional from start to finish, being responsive to any questions, helping me make the right choices, being proactive in keeping me informed.

On the day, the staff were helpful to myself as the organiser as well as our guests as well as the food being delicious!

I would definitely recommend them.

April 2, 2024
Unprompted review
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Reply from The Pizza Post

Hi Claire,
Thanks for this review.
We love our team, and I will be passing on this lovely review .
Many Thanks.

Rated 5 out of 5 stars

Excellent

From 1st phone call the team were very helpful, thanks Gabi, then after booking Pip was very responsive & helpful, van arrived on time everyone at the party have all commented how good the burgers & the chips taste.
This is the 2nd time we have had the burger van at a family party so would definitely recommend.
The venue was also impressed so hopefully the guys will get some well deserved extra bookings.

March 30, 2024
Unprompted review
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Reply from The Pizza Post

Amazing review.
We are always so happy to hear them.
Thanks for taking the time to pass on.

Rated 5 out of 5 stars

We can’t express enough how amazing the…

We can’t express enough how amazing the service and pizzas were for our wedding party! All the guests said it was the best pizza they had had and wanted to know all the details!
We are so happy we went with you guys! Thank you so much for being amazing we will be recommending you to everyone!
Jodie and Simon

April 6, 2024
Unprompted review
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Reply from The Pizza Post

That's a lovely review.
Thank you very much.

Rated 5 out of 5 stars

The Best Company and Food

A delayed review, but absolutely necessary!!

What a fantastic company and family.
We hired the Pizza Post for our annual summer party for children with an oncology diagnosis being treated at Barnet Hospital. The addition of the Pizza Post was the best decision we made and every single person absolutely LOVED the pizza's and burgers. They were all so yummy. you guys really made the day more fun and special.

We will DEFINITELY use them again.

Thank you all so so much.
Helping Hands Children's Charity & Barnet Oncology Team

August 12, 2023
Unprompted review
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Reply from The Pizza Post

Thank you for the great review.
We are so happy it went down well.

Rated 5 out of 5 stars

Easter Wedding 2024

Just had my wedding over the Easter weekend and these guys are truly amazing, nothing is to much trouble my guests all said the pizza was the best they had and was great to have at the end of my wedding day at the hotel lol to, thank you pizza post we will definitely use you again in the future and tell all our friends and people about your company amazing thank you

March 30, 2024
Unprompted review
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Reply from The Pizza Post

Hi Michelle,
So glad the wedding went well, and the Pizza's too.
Thanks for the review.

Rated 5 out of 5 stars

Pizza Post at The Golden Hinde

Really pleasant and effective communication, great choice of pizzas, super slick operation and most importantly, delicious pizza.

March 20, 2024
Unprompted review
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Reply from The Pizza Post

Hey Golden,
Thank you for your review.

Rated 5 out of 5 stars

Amazing pizzas

We had pizza post provide our evening food at our wedding last week 15.03.24 they were amazing great customer service, their pizzas are delicious all our guest were saying how amazing the pizzas were I would highly recommend.

March 15, 2024
Unprompted review
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Reply from The Pizza Post

Thanks Emma,
We well be sure to let the team know.

Rated 5 out of 5 stars

Great service, amazing pizza!

Pizza Post came to feed us at my husband's 50th birthday party. They were delightful and efficient from beginning to end. The pizzas were delicious - fabulous bases and just the right amount of toppings. Everyone I dealt with, by phone, email and on the night, was absolutely delightful and made the whole process really easy and stressfree. Thanks very much!

March 2, 2024
Unprompted review
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Reply from The Pizza Post

Hi Katie,
We are so pleased to receive such a great review.
We will let the team know.

Rated 5 out of 5 stars

My son had 21st birthday pizza party…

My son had 21st birthday pizza party van last month
it was fantastic my son enjoy it all pizza was fantastic our pizza men the done our party was so kind polite people.
It was definitely a pizza 🍕 experience
I would definitely have them again 💯

February 10, 2024
Unprompted review
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Reply from The Pizza Post

Thanks Claire,
We really appreciate this review.

Rated 2 out of 5 stars

14 Day "cooling-off period" does not apply

I was looking for a caterer for my upcoming wedding this summer.

I have to say, that I didn't enjoy the experience of dealing with this company. It's been stressful from start to finish. I was caught off guard initially when the sales rep called and I was pressed into making the decision. "If you don't do it today, we can't guarantee etc..." "If you pay in full, we'll give you 20 free salads etc... typical sales techniques that just put customers under pressure.

I was feeling stressed about the food situation for my wedding and as a result I said yes, even though, on reflection, pizza wasn't what we wanted. I think, to be honest, I was easy pickings for the sales team. In a moment of weakness I gave in. I was pushed to the absolute limit of my food budget by the sales rep but it wasn't until I came to the point of being about to pay, that I asked how much I was paying. I was told they were expecting me to pay the full amount! Very unclear! I said I couldn't afford that right now and I agreed to pay 50% (but only after some very pushy and manipulative techniques that failed).

Within two days, my fiancé and I agreed that we didn't want pizza for our wedding meal and I decided to cancel. I called to cancel within a week of the original booking. Despite the very short amount of time that had elapsed, I discovered that, by law, I don’t benefit from the usual 14 day cooling off period. The Pizza Post are allowed by rights, to implement their own cancellation policy. Their policy states that if you cancel your event up to 3 months before, they will keep 10%. You can imagine my horror, when I found out it was 10% of the entire quote, NOT 10% of the deposit I had paid!

Although they have done nothing wrong legally, I'm a bride on a very tight budget and I'm absolutely gutted to have been so foolish and to have now lost £200. That is a big chunk of my money and I feel like an idiot for trusting them.

As a gesture of goodwill, it would be good if the Pizza Post were willing to refund me entirely.

Then began the saga of trying to get my money back. Other companies just refund you back to the card you paid on, within 5-7 working days. But not this company! Within 30 working days and I had to hand over my bank account details to get the money.

To be clear, I do have my money back (minus 10% 😭) but it was a complete nightmare from beginning to end.

I'm sorry but I will not be recommending your company to other people. I've really not enjoyed any part of dealing with you.

February 16, 2024
Unprompted review
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Reply from The Pizza Post

Dear Rachel,

Thank you very much for taking the time to share your feedback.

We always aim to deliver a great experience, and we are gutted we didn't meet your expectations on this occasion.

As you can see from our other reviews, we care deeply about our customers and their feedback. We can’t fix the past but you have our full commitment to improve the way our staff serves every customer going forward.

As you mentioned, we comply with the current regulations and customer rights which is what our company policies are based on, and ensure all situations are addressed fairly. We have addressed this matter privately with you, but please do feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.

Wishing you all the best for your wedding,
The Pizza Post Team

Rated 5 out of 5 stars

Top notch

Special thanks to Luke and Harry for their excellent service. Would definetly recommend.

December 21, 2023
Unprompted review
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Reply from The Pizza Post

Thanks Steve.

Rated 5 out of 5 stars

Went down a treat

We booked The Pizza Post for our companies annual Bonfire Party and I must say it went down a treat. I have had great feed back, everybody loved the pizzas.The staff were lovely, they arrived on time and the service was great. I would definitely use The Pizza Post for future events.

November 2, 2023
Unprompted review
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Reply from The Pizza Post

Thank you for this great review.

Rated 5 out of 5 stars

Pizza Post catered our 25th Wedding…

Pizza Post catered our 25th Wedding Anniversary Party on 14 October. The service was first class from beginning to end, our guests are still talking about how delicious the pizza was.

October 14, 2023
Unprompted review
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Reply from The Pizza Post

Wow!!!! Thanks Linda.

Rated 5 out of 5 stars

We had my daughters 21st on Saturday…

We had my daughters 21st on Saturday and The Pizza Post came to cater for us. They were absolutly amazing. They catered for some tricky allergies with no fuss, and the pizza was so good. I would 100% recommend them and will be using them again. Thank you guys for making our party such a success. Really impressed.

October 21, 2023
Unprompted review
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Reply from The Pizza Post

We are so glad you had a good time.
Thanks for the review.

Rated 5 out of 5 stars

Excellent for private function

Pizza Post provided catering for our party. The food and the service was excellent, and our guests were blown away by the quality. We would definitely recommend them!

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Pizza Post SAVED THE DAY!

Pizza Post really came in and saved the day, I called them at 11:30 the day of the event (when our original caterers fell through), and they arrived at 13:30 that day. Everyone was so helpful, from the team in the office to team in the van. Jay-Jay and Jane made the best pizza's, with huge smiles even with torrential rain. They were extremely helpful. They saved the day, I couldn't recommend them enough! Thank you Pizza Post!

September 21, 2023
Unprompted review
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Reply from The Pizza Post

Hi Lola,
We are so glad we were able to help.
Thank you for your nice review.

Rated 5 out of 5 stars

Best Pizzas and Burgers!

We had the pizza post and the burger post for our wedding and we could not have been happier! The food was amazing and the customer service was fantastic from booking to the day itself! Thank you Pizza post for helping to make our day so special!

August 25, 2023
Unprompted review
The Pizza Post logo

Reply from The Pizza Post

Thanks Charlotte.
We are so pleased it went well.

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