While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.2

Poor

TrustScore 2 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would give zero if I could

Would give zero if I could.
Ordered a pocket play console but it never arrived. Chased with the company and they responded once with a promise it would arrive and never responded again.

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

This person used our company photo on…

This person used our company photo on their about page. After we asked them to remove it, we saw it disappear, only to be replaced a few days later by another fake staff photo of people sitting at a picnic table with a bowl of punch in front of them. The address they list in their terms and conditions was also changed to an anon address at a office space company. Original address: 367 Santana Row, San Jose, CA 95128 . New address 3400 cottage way, ste g2 9651, sacramento ca. This person needs to be shut down-- all they sell is pirated games on an overpriced chinese system they cant even keep in stock! Their email address info at pocketplay also has problems receiving. The chat person is very rude and wont give any info about their company. Don't expect to ever get your product or your money back!!! Total SCAM

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

i have purchased thru thepocketplay.com…

i have purchased thru thepocketplay.com on 15 Jan 2023 and since the i tried reach customer service in many ways.. twice i received email saying same 10-14 days due to high order etc....but till now 15 feb i have not receive my order, my bank account is deducted and i even didn't receive any order number...i hope the pocket play is not scammer or cheater

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

The site is a scam

The site is a scam, took them over a month to reply to an email when the site says express shipping 5-10 days. Then 11 days after the first email I sent a second one to recieve the same message that was this item will be processed for shipping in 1-2 business days, after asking for a refund I found myself blocked on there social media and ignored.. do not buy beware they are Chinese scammers

February 5, 2023
Unprompted review
Show reviews in all languages. (8 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look