The Preloved Bag Boutique Reviews 

160
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting they are always exactly as described and in excellent condition, often exceeding expectations. Many people highlight the exceptional quality of the items, describing them as beautiful and like new. The service is frequently commended for being fabulous, personal, and helpful, with clear communication throughout the process. Reviewers also consistently report fast and speedy delivery, with items arriving promptly and very well packaged. The entire purchasing process is often described as simple and efficient, with customers feeling reassured and confident in their purchases. Many express their intention to make future purchases and highly recommend the company.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and excellent... See more

Quality

Users describe positive interactions with quality, consistently reporting that items are exactly as described... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and super quick... See more

Service

People report positive experiences with service, often describing it as fabulous and excellent. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic quality. Amazing items in amazing condition as advertised, fantastic price for this product and made my wifes dream come true. She had been looking at this since Lana waz first seen with... See more

Rated 5 out of 5 stars

This is my third purchase from The Preloved Bag Boutique and I can’t rate it highly enough. Every bag has been absolutely as advertised, the communication is great, with Amy helping out this time with... See more

Rated 5 out of 5 stars

Coach Cassie 19 , exactly as described, beautiful bag in great condition. Royal mail lost the package, I contacted the boutique for tracking no as I had lost it, they were in touch immediately and st... See more

Rated 5 out of 5 stars

Excellent items and prompt delivery. I’ve had a couple bags, all of which have been in fantastic condition and just as described. More recently, a pair of boots that are superb. 10/10 highly recommend... See more


Company details

  1. Second Hand Store
  2. Handbags Shop

Written by the company

The Preloved Bag Boutique provides an online space where you can purchase preloved designer handbags and accessories at affordable prices. Items are authenticated by approved external authenticators and items are described honestly and as accurately as possible. We provide excellent customer service and we will always strive to provide the best service possible to both buyers and sellers respectively. Our aim is for you to be happy with all services we provide, but especially buying preloved affordably and sunstainably.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(160)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth a look!

I really like the Preloved bag boutique. Friendly service. There is some great stock and I would definitely purchase from there again!

August 23, 2025
Rated 5 out of 5 stars

First class company

First class company. Beautiful bag, like new. Well packaged and arrived very quickly. Super customer service. Will 100% use again. Highly recommended.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased a Small Mulberry quilted…

Purchased a Small Mulberry quilted Bayswater well packaged and delivered within 48 hours beautiful quality bag and a great price would not hesitate to too buy from them again lovely selection of bags and small leather goods thank you

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

My third (I think) purchase

My third (I think) purchase. Bag exactly as described and completely genuine. Website advised of holiday delays but, nevertheless, received promptly. Love this company and will continue to buy from them.

July 29, 2025
Rated 5 out of 5 stars

My 1st LV Bag !!!

Another fabulous purchase !! Service & communication is excellent, fast delivery & value for money. My LV bag is stunning - thank you again ❤️

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Mulberry Anthony

Perfect item in as new condition as described and posted out the same day so I had it in time for the weekend. Just what I was looking for. I love this company and it is my go to for buying preloved items and also for selling. Thanks Amy - couldn’t be happier. 😁

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!

Fantastic company and highly recommended. I have sold lots of my bags and brought lots! I wouldn’t use any other company. Amy is so lovely and fantastic at her role. I completely trust Amy as proven. The bags are very reasonably priced and the bags are delivered with great care.

May 29, 2025
Rated 5 out of 5 stars

A Truly Excellent Service

A truly excellent service. I am so delighted with my Mulberry bag, it is exactly as described and in amazing condition. Amy was so helpful and very quickly responded to all of my queries, even sending me additional photos. I would not hesitate to order from The Preloved Bag Boutique again. They really have a fantastic choice of designer bags and accessories, the site is so easy to use and the customer service really is second to none. I would highly recommend them to anyone.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service would definitely…

Excellent service would definitely recommend selling your designer products with them. Got a brilliant price for my bags they sold for me and they are very professional and efficient 5 star service

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Bag arrived quickly and exactly as described. It shipped from the UK all the way to me in Texas and it took less than a week. The bag is in very good condition. In fact, some spots I thought where the leather needed to be re-colored ended up being dirt that came off with a toothbrush and some mild soap. It was a little dusty around the seams, but cleaned up nicely. This is my first pre-loved bag and my first Mullberry and I’m very happy.

May 6, 2025

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