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Thepretzelcompany Reviews 

193
•
TrustScore 4.5 out of 5

4.7

Candy Store
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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional freshness and delicious taste of the soft pretzels, highlighting how satisfying and perfect they are for any family gathering or everyday treat. People also deeply appreciate the convenient subscription services and fast, reliable deliveries that make it extremely easy to keep their homes constantly stocked. Some reviewers were not happy with unexpected delivery delays and occasional problems regarding moldy items discovered right upon opening the shipping boxes. A few customers experienced unusually long shipping times during the winter holidays and felt quite frustrated with the lack of helpful customer support options available to them.

What people talk about most

Product

Clients share positive opinions on product, describing the soft pretzels as delicious, incredibly fresh, and... See more

Order

Reviewers highlight positive aspects of order, frequently expressing high satisfaction and stating they will... See more

Delivery service

Consumers find delivery service to be positive, consistently expressing great satisfaction with quick... See more

Subscription

Customers had positive experiences with subscription, noting that they love receiving monthly boxes of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your pretzels are perfect! What I want is a dozen advertisement cards with your company name, address and phone number and a place for me to add my name so when I brag about your pretzels I'll then re... See more

Rated 5 out of 5 stars

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course deli... See more

Rated 5 out of 5 stars

I've always loved pretzels. I would always buy the store bought hard pretzels, however, I have enjoyed my new order of The Pretzel Company's Soft Pretzels. It's like eating soft pretzels at the fair... See more

Rated 5 out of 5 stars

The freshness of their pretzels is of the utmost quality. The taste is outstanding with the best flavor enhanced by the oven roasted outer crust. I have signed up for the subscription on a regular ba... See more

Company details

  1. Candy Store
  2. also in
  3. Chocolate Shop
  4. Confectionery
  5. Food Manufacturer
  6. Food Producer
  7. Food Products Supplier

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

193 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.7

All reviews

(193)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Charcuterie pretzel plates

Ive been ordering these pretzels for my Oktoberfest party for years. This year we have 10 people in a beach house and did individual large pretzel charcuterie plates. It was a blast and of course delicious.

September 22, 2026
Unprompted review
Rated 3 out of 5 stars

This was not my first order

This was not my first order. The size of the pretzels seemed smaller. My husband was the first to notice and say something about these. Do you sell 2 different sizes? I don’t see a way to send you a comparison photo of what I’m seeing. Can I send a photo to show what I mean?

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great pretzel memories, a new family tradition!

When I was a lot younger, my family used to travel 135 miles each way to the South Plains Mall in Lubbock. When there, we always went to a pretzel shop and would walk around the mall eating those delicious pretzels! What a great memory!!

These Pretzels from The Pretzel Company are the closest we have found to replicate those great memories, and now we have passed on our ‘pretzel tradition’ to our two grandsons, ages 12 and 10. They love these pretzels and ask for some every time they visit!! I have started a monthly subscription to make sure we have them on hand at all times!

Thanks from the Thompson family in Texas to the bakers of The Pretzel Company, we LOVE your pretzels!!

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

The pretzels are delicious

The pretzels are delicious! Customer service is top tier - very responsive and helpful. We often eat just a pretzel for lunch or dinner. I even tried warming one in the microwave at 40% power for 20 seconds and loved it! Great company! They honestly care about pleasing their customers.

September 16, 2026
Unprompted review

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