The Pride Shop Reviews 

355
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Needed something for my son(14) for pride to match everything else he bought and the earrings weren’t available in Manchester and he was getting anxious (autism and recently come out) - yet got them w... See more

Rated 5 out of 5 stars

Despite some initial hiccup due to supply issues, I cannot fault the customer service by Graham of The Pride Shop. Thank you for rectifying them. Other members of staff have also been friendly whilst... See more

Rated 5 out of 5 stars

I called customer service as I had not received any email regarding my order being dispatched one week after ordering. The person on the phone was extremely nice. One of the 2 items purchased was disc... See more

Rated 5 out of 5 stars

Good range of merchandise to choose from, fantastic diversity and inclusion. I love the straight ally badges I bought, very well made, appreciate the extra pin clip that comes with them. All reasonabl... See more

Company details

Written by the company

At THE PRIDE SHOP®, we are dedicated to creating a space that celebrates and supports the LGBTQ+ community. We are part of an independent retailing and publishing company home to brands such as THEGAYUK, The Gay Shop, Big Gay Card Company and Tackle. Our mission is to provide a diverse and inclusive collection of books, gifts and jewellery that reflect the rich tapestry of LGBTQ+ experiences, stories, and voices. We exist to make sure that your identity is represented and validated. Our history We can trace our roots back to 2011 when the founders of this company created one of the most popular Gay and LGBT+ magazines and listings websites. Since then we’ve been on a journey to curate a thoughtfully selected range of LGBTQ+ books, gifts and jewellery that represents as many LGBTQ+ identities as possible. In 2019 we started working with some of the UK’s biggest retailers to bring a bit more LGBTQ+ness to the high street. Have you seen us in TKMAXX or Rymans?


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

355 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(355)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience and amazing shop

Amazing experience in supporting things I care about and that matter a lot to me. Everything was shipped to me in no time — swiftly and smoothly, well packaged and in amazing quality. I will definitely be purchasing more! Thank you a lot.

January 24, 2025
Rated 5 out of 5 stars

Wonderful products

Wonderful service and a great catalogue of products. Delivery was fast and everything I ordered arrived in perfect condition. I will most definitely be shopping again.

January 13, 2025
Rated 1 out of 5 stars
The Pride Shop logo

Reply from The Pride Shop

Hello there.

I'm sorry you didn't receive your items in a timely fashion.

Having investigated the issue, we have determined that the Italian postal service is at fault, as we dispatched the item within 24 hours of your order.

Our tracking service shows that it left the UK on the same day and got stuck with customs or the Italian postal service for a period of time - which we, unfortunately, have no control over.

We do appreciate your feedback, however - and hope that it doesn't stop you from ordering with us again.

Best wishes

Jon




Rated 5 out of 5 stars

First time shopper

First time shopper, and won’t be the last. Easy to order and super fast delivery.

Found you because the item I wanted was out of stock everywhere, but glad I did!

Thank you 🤩

November 22, 2024
Rated 5 out of 5 stars

Great present!

Got a lovely rainbow bracelet for my granddaughter's 15th birthday. She is a keen member of her school LGBTQ+ support group and was delighted with it.

November 22, 2024
Rated 4 out of 5 stars

Excellent shop, poor delivery

Found the Pride Shop online when researching a suitable gift for a transgender person. The range and explanations of the different colours in flags and items was really helpful for someone like me who knew very little. I purchased a backpack which was very well received and was excellent quality. I have only given four stars because I think The Pride Shop should find a better distributor for their items. Although the item was received by The Royal Mail the day after I ordered, it took them nearly a week to actually deliver it as they sent it back and forth between two sorting depots three times. Just glad I ordered early enough so it still arrived on time for a special birthday. Five Stars for the shop, minus stars if I could give that for Post Office delivery.

September 25, 2024

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