The Print Emporium Reviews 30

I have been sourcing artwork for my home renovations now for nearly five years now via The Print Emporium. I must admit there are a lot of very large Australian businesses that could learn a lesson or two in customer service from this boutique Australian Supplier. The Print Emporium product and product quality has proven to me to be superior as has the commitment to customer service excellence by the PE team. My congratulations to them all and my thanks for always making my journey into the artworld easier to manage and negotiate. 10 out of 10 guys!!

We bought wategos 1&2 and we are super happy with our purchase. Looks beautiful on our wall in the dining area. We’ve had a lot of compliments on them. Would recommend their prints 100%. Arrived in perfect condition and easy to hang such large prints!

Fast delivery, great service and was packaged really well!
Love the new addition to my treatment room wall, its perfect.

Late 2025 (around September/October) I purchased 3 size A3 Santorini prints with white boarder, and paid $139.00 AUD (there was a sale on at the time) I was and still am VERY disappointed with the quality. The colours of prints are so white it's hard to distinguish the actual main subject from the background. One picture is part of a white staircase with soft blue sky, the soft blue sky is actually almost white!! (minimalistic is what I was aiming for with the 3 prints) the other is a vase in the foreground with what was supposed to be a soft blue sea in the background, the whole print is bordering on white. The last print is a set of outdoor chairs set in a white area, unfortunately (for me) this print is also ALL white. No distinguishable background with the foreground. Terribly disappointed !!!
Also the A3 size with a white boarder is very small!!
I tried leaving my review of ONE STAR on the Picture Emporium actual website but it was NOT ACCEPTED !!!!
I did check all reviews on their website BEFORE I put in my order, ALL were 5 star reviews. Now I'm thinking for anyone wanting to leave a review less than 4-5 star is unable to do so, as was in my case.
Wished I'd never bought these prints I have to look at them every day on the wall, what should have been 3 beautiful prints are just white washed hard to distinguish prints.
DISAPPOINTED!!!!!!

If you've purchased from this company in the past - fair warning that their sizing has changed! In May 2024, I purchased a framed/matted print sized 18x24. In Dec 2024, I purchased 2 framed/matted prints sized 10x16. Both instances, the print turned out to the be actual size. They were very nice. In Dec 2025 I placed an order for a framed/matted 16x20 and 2-11x14. To my surprise, they were MUCH smaller (the latter being approximately 8x10 print shown), even though the price was the same as the year prior. See photo for difference in size for the 16x20 (old on wall; new in bubble wrap). It took Customer Service several days to respond and they said they changed production houses and the new measurements are on the site. It appears a 16x20 framed/matted is the entire length now (including mat, excluding frame). Prior to this order, the 16x20 was the actual print size, excluding mat and frame. However, they did say the 11x14 came out 1/2 inch smaller than it should have been and they would correct that situation (but again, not worth the hassle for 1/2 inch). Quality control is questionable. Shame on me for not realizing a 16x20 from the same company could change sizes (and for the same price)!!! The site never stated their sizing CHANGED, so I assumed it would be the same as the last 2 times. I will never purchase from this company again, especially since everything is final sale.

We purchased 20 prints for our medical practice and we love them. They make the space feel warm and welcoming. The customer service from Print Emporium was also excellent.

Highly recommend The Print Emporium! I was especially impressed with their wide variety of artwork, and they were very quick to respond to any questions I had. I’ll definitely be using them again for my next project.

I highly recommend this business if you are looking for high quality pictures. I am very pleased with my purchase.

We absolutely love our purchases from The Print Emporium! The quality, detail and overall feel of the wall art have completely elevated our space. Each piece brings so much character and ties in beautifully with our home styling. Couldn’t be happier with the service and the stunning artworks – highly recommend!

Mick + Jen @the_gables__

A very fast delivery for the framed print I ordered. It’s great quality and looks sensational on my wall. I’ve had many comments on how lovely it is.
I’ll definitely buy more in the future. Like I said…… quality is great!
Good customer service👍🏼
Thankyou :)

Love my framed print, very high quality and received great customer service from The Print Emporium.

Highly recommend!! I have had two occasions this year where I needed prints within very tight timeframes. Print Emporium had excellent customer service, a quality product and delivered before the deadlines with ease. Wouldn’t hesitate to use them again.

I love my prints! I ordered 6, including a large framed one and they were packaged well and delivered quite quickly.
Customer service was great! Kath was very helpful and efficient.
Definitely recommend purchasing prints from The Print Emporium

Top quality prints looks exactly as advertised came on thick quality paper. Came within a few weeks would definitely order from this company again.

Great quality prints, arrived within a couple weeks of ordering. Very accommodating when we emailed asking for a different orientation for a couple of the prints.

Extremely slow delivery
Awful customer service

This was my first purchase from The Print
Emporium and not a seamless experience at all. Contacted chat to check on delivery ETA (due to lots of medical appts) was advised ‘by end of that week’, items didn’t arrive. Gave ATL then the drama began back n forth with chat peeps. Giving authority to leave created dramas, with them saying we don’t usually do this blah blah.I said every other company I’ve brought from allows this and this sounded odd. Particularly odd and not knowing at the time that they couldn’t give me any feedback on delivery date - because they hadn’t even posted it yet, even though I’d ordered it weeks prior! Back n forth again with many chats n emails. Finally after weeks went by, I asked on chat for phone number for head office n a manager. Next minute girl who said coming end of week (weeks ago) rang and apologised and said she’d get a manager to ring (which didn’t happen!!) and they’d “now send my order”. What??? ‘Isn’t this even sent yet’ was my reply!! I couldn’t believe it. Then next few days got 2 emails with 2 different delivery dates (?). Terrible service. No contact from anyone in authority. I mentioned I’ve received orders from overseas quicker then their Australian company. Prints arrived today. (Funny that it took a phone call for them to arrive in just a few days after my complaint). A complaint which was quickly dismissed with a quick ‘oh well sorry about that’ and then moved on. So disappointed as one of the prints was for a special gift but…it just didn’t arrive in time. Customer service was very lacking and I’m left not a happy customer at all. Forgot to mention not happy with the size of prints (which I ordered!) but at the time I was a bit shocked at the price for a ‘print’ and was all I could afford. Anyway just tipped off an experience that has not been pleasant.

I have bought three prints now really happy with the quality, & delivery was on time.
They have a great choice of prints to suit every decor will def buy again from this Aussie company

Very impressed with print quality - looks great on the wall.

Beware, this print looked like a cheap photocopy. I asked to return it, at my cost and they would not allow me to. They asked for a photo to prove that it was different to the picture on the website. If you are in doubt, do not buy because they make returns very difficult.