The Professional Cleaning Co Reviews 11

Reply from The Professional Cleaning Co

Mar 10, 2026

Thanks so much for the 5 star review Sam. Its always a pleasure to work with you and we are very grateful for all the work you continue to provide to our company :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Hi Elshaeima,

Thank you for speaking with me over the phone, I appreciate you taking the time to raise your concerns with me directly. I also wanted to respond here and provide some context around what we discussed so there is no miscommunication.

I appreciate your feedback and take it on board. I completely understand why you would feel frustrated. I would also like to highlight that you have booked our services several times previously and until now we have never received a complaint or a review from you. For that reason, it was quite disappointing for your first review left to be a one-star when the situation arose due to the deeper level of cleaning required in your apartment.

The team noted that the condition of your apartment was closer to a deep end of tenancy clean, including large amounts of rubbish ( 5 x bin bags) and a deeper level of cleaning required overall. Because of this, the time allocated for a standard domestic clean did not allow for the entire property to be completed. I would also like to stress that our cleaning teams work extremely hard and always aim to deliver the best possible results within the allocated time, as we have done previously in your apartment and many other apartments on a daily basis.

I will always be transparent and straightforward with customers, my intention during the call is to explain the process we follow and provide context around why the clean could not be fully completed within the allocated time. I did provide full context during our phone conversation.

You also mentioned in your review that only one bedroom was cleaned. This is not true. As mentioned during our call, several key areas of the apartment were completed by the team. The kitchen, main bathroom, en-suite bathroom, living room & hallway were all cleaned. Two bedrooms were unfortunately left due to the time required to address the deeper level of cleaning required.

Our domestic cleaning teams operate within a set timeframe for each booking which you advised you were unaware of. Again this is untrue as I have checked myself on the app & when booking, it clearly states the time that will be spent in the apartment on a domestic clean.
If the property requires a deeper level of cleaning than expected, the team will prioritise the most important areas to ensure the key spaces are completed.

Thank you for your feedback and for discussing this with me.

Ben

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou for the 5 star review it's very much appreciated and we will feed this back to our hard working team! :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the kind review Lucy :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Hi Sinthu, thank you for taking the time to write a review. Thank you also for speaking with myself earlier on the matter. It is important we listen to any feedback customers relay to us. Just to summarise our conversation, I understand you had booked a full end of tenancy clean booked in on your requested day. As part of the end of tenancy clean, we always ask that all items, personal belongings and food are fully packed away in the apartment. This ensures we can do a full end of tenancy clean to the specification required. When our team arrived, belongings were still in wardrobes, food items in cupboards, kitchen utensils were still present. We understand you were in the process of moving and some boxes were made up, but items were still visible, making it more challenging for the team. Upon vacating the apartment, all items would need to be packed away. As you were still in the process of moving, I emailed the manager and rescheduled the clean to be completed the following Monday, so the apartment would be fully vacant. The oven needed commercial oven gel to stay on due to the heavy amount of burnt carbon. The team arrived the next day to complete the oven only, as instructed by myself. The following Monday the full end of tenancy was completed to the standard required. This should of been communicated better to you on the day.
In regards with the extra charge, this was for maintenance touch ups, which isn’t part of the end of tenancy clean. Any cleaning missed, our team would go back and resolve, free of charge, as this is included in your end of tenancy quote. The cleaning was completed to specification and signed off by the onsite team. There was a charge for a mattress clean, as this is separate. I have since spoken to the manager and they have removed this charge for you. I am also willing to deduct £30 as a gesture of good will. Thank you again for your feedback Sinthu, I am happy we have resolved this matter and you are happy with the outcome. Many thanks.

Reply from The Professional Cleaning Co

Mar 10, 2026

Hi Toby,
Firstly, thank you for your feedback. Feedback is important to us and I can ensure you we take absolute care and attention to detail on end of tenancy cleans. We complete over 50 end of tenancy cleans a week, cleaned to a professional standard. In regards to your clean, on this occasion some of the cleaning aspects did have missed bits which could have been easily resolved with the letting agent. Human error may occur on cleans and our policy on this is quite simple. We will always return free of charge to rectify any cleaning issues as this is part of your cleaning guarantee. Sadly however we wasn’t given the opportunity to resolve the missed bits with the letting agent (as you said, it would have been a 5 minute job, so this does not warrant a £80 charge). We would have happily gone back to resolve as you paid for a full end of tenancy clean. Instead the letting agent instructed a different cleaning company to attend which they have then charged you an £80 cleaning fee. This charge should have been disputed with the tenancy deposit scheme, as correct procedure. This has resulted in miscommunication, an unfair outcome for you as the customer and I understand your frustration. We have raised this issue with the agent to ensure tasks are followed through with the original cleaning contractor from beginning to end. Thank you again for your feedback.

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the 5 star review, we really appreciate your feedback :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the 5 star review, we really appreciate your feedback :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the 5 star review, we really appreciate your feedback :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the 5 star review, we really appreciate your feedback :)

Reply from The Professional Cleaning Co

Mar 10, 2026

Thankyou so much for the 5 star review, we really appreciate your feedback :)