Protein Works have a great range of products for different health & fitness needs. Speedy delivery without excessive package and what is sued is fully recyclable. The protein shakes blend easily, ta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for a vegan protein powder due to lactose intolerance. I used their questionaire and was directed to their starter pack with four different flavours and a shaker. The delivery was quick... See more
Company replied
Great taste, mixes smoothly with no lumps, and doesn't have that earthy aftertaste some plant proteins have. 28g of protein for around 125 calories with almost no sugar makes it really easy to fit int... See more
Company replied
Ordered 2 flavours and creatine directly from the website. Got a discount using my 'blue light card' 👍 Kept up to date on dispatch and delivery of all items. Having the shake as an added free gift... See more
Company replied
Company details
- Fitness and Nutrition Service
- also in
- e-Commerce Service
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
Protein Works® is a multi-award-winning functional lifestyle nutrition brand based in the Northwest. Our mission is simple: to help people live healthier lives through the power of nutrition. As one of the UK’s fastest-growing food and beverage brands, we’re known for creating innovative, great-tasting products. From protein shakes and complete meal solutions to wellness supplements and high-protein snacks, Protein Works® has now sold over 500 million shakes worldwide and continues to expand rapidly across the UK and Europe. Powering our growth is an industry-leading team across product development, technology, business intelligence, manufacturing, logistics, digital marketing, and more. Together, we’re proud to deliver premium value and an unrivalled experience to millions of customers globally.
What We're About
Written by the company
- Customers at the Heart of Everything
- Whatever type of help or support you need, we are a team of real humans (not robots!) ready to help you and on hand to assist. For priority service, please email us directly on helpdesk@proteinworks.com or call us on 01928 571677. This is the fastest way to reach us if you need help with an order - and helping is what we most like to do! Do please do get in touch. Our Customer Experience team are live Monday to Friday between 8am and 5:45 pm. During these hours, you'll be able to connect with us directly over email, Live Chat, or speak with us on the phone. Whatever is easiest for you. If you'd like to get in touch with us on Saturday or Sunday, please send us as email or DM and a member of our team will be with you as soon as possible. If you ever need help with your nutrition and/or have any questions about any of our products in the context of your lifestyle and diet, we'd love to help you too. We're looking forward to connecting with you!"
- Taste & Innovation
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Premium Quality
- All our products, including our shakes, use 100% premium-grade ingredients. Quality is never something we skimp on. Flavours and ingredients are selected not only for their origins and purity, but also for their ability to pass various stringent tastebud profiling tests. This is a process devised by our team of nutritional experts. Think of it as the right of passage for each and every ingredient – if an ingredient doesn't raise the nutritional profile of a product and create an amazing flavour experience for our customers, then we simply don’t use it. This approach ensures we always work to the highest standards and offer you delicious premium products that keep you coming back for more.
- Exceptional Service
- We are committed to delivering exceptional service to our customers around the world, ensuring a seamless experience from the moment they visit our website to when they receive their parcel, taste our products, and beyond. At Protein Works, we never settle for 'good enough.' We are committed to excellence and to exceeding our customers' expectations - with every click, every order and every single interaction.
Market Leading Guarantees
Exceptional Quality Means Exceptional Benefits
We are confident in the quality and effectiveness of our products, which is why we offer an industry-leading 180-day money-back guarantee on every product purchased directly from our website.
Customers have up to 180 days to return a product, with the condition that they notify us within 90 days if they wish to initiate a return.
For more details, please refer to our website’s Terms & Conditions regarding our Returns & Refund Policy.
Contact info
Protein Works, PW Campus, 33 Speke Boulevard, L24 9HZ, Speke, United Kingdom
- +44 1928 571 677
- If you're looking for help with an order, have a question, or need priority service, please email us at helpdesk@proteinworks.com. We're a team of real human beings (not robots!) and would love to hear from you.
- theproteinworks.com
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great.........
October 18, 2026
Reply from Protein Works
Hi Kane,
We’re glad to hear you’re happy with our products! Thank you for taking the time to leave us a review.
Thanks for choosing Protein Works
Louis
Well worth every penny !
October 18, 2026
Reply from Protein Works
Hi Sally,
We’re delighted to hear that you feel our products offer great value for money! Thank you for taking the time to leave us a review.
Thanks for choosing Protein Works
Louis
Likely never to change supplier
Great tasting, smooth mixing, good vegan protein shake options. Really happy with products and value for money. Likely never to change supplier.
August 16, 2026
Reply from Protein Works
Hi Melanie,
We’re delighted to hear that you’re enjoying our plant-based range and are happy with the variety and value we offer.
It’s wonderful to have your continued support, and we really appreciate you taking the time to share your feedback with us!
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Phil,
We are so pleased to hear that you are happy with your recent order and that you received it quickly. Thank you for taking the time to share your positive feedback!
Thanks for choosing Protein Works
Louis
Excellent products
Excellent products, good delivery, always packaged well. Extremely helpful when I had a problem, would highly recommend.
October 23, 2026
Unprompted review
Reply from Protein Works
Hi Donna,
We’re delighted to hear that you’re happy with the quality of our products, the care taken with packaging and the speed of our deliveries.
It’s also great to know that our team was able to assist you when needed. Thank you for recommending us and taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Five stars for the product I ordered
Five stars for the product I ordered. No issue there. But the USELESS! delivery company(I think this one was Amazon) left it on a public highway OUTSIDE! Our gate. It was there for about twelve hours and thankfully wasn’t stolen. We live in a nice area, so that’s lucky. Your product is fine. Just change the useless wankers that deliver it.
October 9, 2026
Reply from Protein Works
Hi Tom,
We’re pleased to hear that you’re happy with the quality of our products, but we’re sorry to hear that your parcel was left in an unsuitable location.
We completely understand your concerns and appreciate you bringing this to our attention. While deliveries are handled by third-party couriers, we’ll pass your feedback on to the relevant team for review.
If you’d like to discuss this further, please get in touch with our customer experience team via our website, and they’ll be happy to assist. Thank you for taking the time to share your feedback with us.
Thanks for choosing Protein Works
Louis
Great product fast delivery x
October 15, 2026
Reply from Protein Works
Hi Thalia,
We appreciate your positive feedback! We're delighted to hear that you enjoyed the speedy delivery and our great product. We're glad you had a wonderful experience.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Leonard,
We are absolutely delighted to hear that you enjoyed both our customer service and the delicious flavour of our products. Thank you so much for taking the time to share your wonderful feedback with us!
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Cat,
We appreciate your positive feedback! We're delighted to hear that you enjoyed the speedy shipping and our great product. We're glad you had a wonderful experience.
Thanks for choosing Protein Works
Louis
Milkshake
So it's the 1 at product out of 4 that actually taste like milkshakes and not flavoured milk. I never recommended but really good product.
October 9, 2026
Reply from Protein Works
Hi Daniel,
We’re delighted to hear that you’ve found a product you really enjoy and that the taste and texture have impressed you! Thank you for taking the time to share your feedback with us.
Thanks for choosing Protein Works
Louis
The number one protein company in the game!
The number one protein company in the game. Great products great customer service fast shipping. Highly recommend.
October 26, 2026
Unprompted review
Reply from Protein Works
Hi Liam,
We’re delighted to hear that you’re happy with the quality of our products, the service you’ve received and the speed of our deliveries. Thank you for recommending us and taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Great service promptly dealing with…
Great service promptly dealing with missing order!
October 26, 2026
Unprompted review
Reply from Protein Works
Hi Gavin,
We’re pleased that our team was able to resolve your delivery issue promptly! Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Really good
Really good , the shakes are really nice, great priceand fantastic service
October 25, 2026
Unprompted review
Reply from Protein Works
Hi,
We’re delighted to hear that you’re enjoying our shakes and are happy with the value we offer.
It’s also great to know that you’ve been pleased with the service you’ve received. Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
Great tasting products. Trustworthy customer care and speedy service.
Nice looking and easy to navigate website. Very quick processing and shipping. Care free and great service. Regularly re order from them without any issues.
October 19, 2025
Reply from Protein Works
Hi Rob,
We're delighted to hear you find our website easy to navigate and enjoy such quick processing and delivery.
It's fantastic to know you experience hassle-free service and can regularly place your orders without any issues.
Thanks for choosing Protein Works
Louis
Love the product and frequent offers are good
Love the product and offers are always good. The powder is so easy to prepare and delish. Tried the bars, which are also really good. Quick delivery via Amazon, so communication on delivery is good.
September 3, 2026
Reply from Protein Works
Hi Dee,
We’re so pleased to hear you’re enjoying our products and finding the powder so quick and easy to prepare!
It’s fantastic to know you loved the bars as well, and that you had a great experience with the speedy delivery and tracking updates. Thanks for taking the time to share your positive feedback.
Thanks for choosing Protein Works
Louis
I have not received my delivery
I have not received my delivery. I was at home when I received the email it had been delivered and I reported this immediately.
I have ordered from you fir many years and never had this happen.
October 17, 2026
Very pleased with the service and the…
Very pleased with the service and the shakes taste amazing x
October 15, 2026
Reply from Protein Works
Hi Val,
We are delighted to hear that you are so happy with our service and that you are enjoying the amazing taste of our shakes! Thank you so much for taking the time to share your wonderful feedback with us.
Thanks for choosing Protein Works
Louis
Ordering to delivery was quick and…
Ordering to delivery was quick and efficient. Looking forward to trying out product.
October 16, 2026
Reply from Protein Works
Hi Mrs H,
We are delighted to hear that your ordering experience was so smooth and that your package arrived quickly.
We hope you absolutely love trying out your new purchase, and we look forward to hearing what you think of it.
Thanks for choosing Protein Works
Louis
Reply from Protein Works
Hi Merilyn,
We are absolutely delighted to hear that you are pleased with our efficient service, swift delivery, and the high quality of your item. Thank you so much for taking the time to share your wonderful feedback with us!
Thanks for choosing Protein Works
Louis
Great products although a little…
Great products although a little expensive. Clear and easy communication with the company whilst querying problems.
October 26, 2026
Unprompted review
Reply from Protein Works
Hi,
We’re delighted to hear that you’re happy with the quality of our products and found our communication clear and helpful when resolving your queries.
We understand that pricing is an important factor, and we’re always striving to offer great value alongside the quality of our ingredients and the service we provide. Thank you for taking the time to share your feedback.
Thanks for choosing Protein Works
Louis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.