The Psychic Tree Reviews 

12,662
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of beautiful crystals, insightful tarot readings, and lovely packaging that always arrives quickly and safely. People note that the online ordering process is exceptionally smooth, and purchases arrive quickly with great overall care. Some reviewers were not happy with damaged or chipped stones upon arrival, while others mentioned receiving incorrect items or experiencing poor quality with certain products like bracelets and candles. A few other people also felt that delivery times could occasionally be quite long during busy holiday periods or peak seasons.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the beautiful appearance,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers expressing high satisfaction with... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting that orders arrive quickly and... See more

Order

People report positive experiences with order, highlighting an easy process and fast delivery of fragrant,... See more

Service

Consumers find service to be a delightful and thorough experience, noting timely arrivals and an easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quickly becoming one of my favourite online shops. I purchased a few crystals recentle and they are absolutely gorgeous, their size is impressive and their were packed with genuine care! I've also ha... See more

Rated 5 out of 5 stars

I purchased black tourmaline point and quartz point crystal recently and they are both beautiful. Can't see how to review on their site and couldn't do it from email that asked for review so putting i... See more

Rated 5 out of 5 stars

I normally purchase items from The Psychic Teee, but what caught my eye was the past life reading. I thought, 'why not? Let's do it'. Well, the following day after purchasing I received my reading.... See more

Rated 5 out of 5 stars

I had a picture email reading with Phoenix. It was spot on in identifying what has been going on and gave me reassurance in what is to come and what I need to work on to make that happen. Phoenix is v... See more


Company details

  1. Hobby Store
  2. Aromatherapy Supply Store
  3. Candle Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Incense Supplier
  6. Natural Stone Supplier

Written by the company

Buy Healing Crystals, Scented Candles, Incense, Essential Oils & Jewellery personally selected by our team at The Psychic Tree, The UK's No.1 Spiritual Store. Order before 5pm for next day delivery and if you spend more than £20, postage is absolutely free!


Contact info

  • Unit 8 Chapel Park, Stadium Way, Sittingbourne, Kent, ME10 3RW, SITTINGBOURNE, United Kingdom

  • thepsychictree.co.uk

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 26% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(12,662)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order arrived quickly and intact

My order arrived quickly and intact. Packaging was carefully done to ensure that the crystals inside were not damaged in transit. The crystals were a very good quality and I would definitely order goods from The Psychic Tree again.

May 26, 2026
Rated 5 out of 5 stars

🌟🌟Would give 10 stars if I could 🌟🌟

Oh my goodness - what a joy to shop with Psychic Tree!
A site I could just lose myself in, quick despatch, well packaged...& the crystals are to die for. The details on the site meant I thought I knew what to expect - but what I got was even better & exceeded my wildest dreams. I'm planning on tumbling them, but one was just SOOOO beautiful in its raw state that I can't bear to change it.
Just placed a second, much bigger, order...guess that says it all!

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Fake crystals

Bought two crystal bracelets and they were both fake. Could tell they were fake as soon as I got them out of the packaging as they looked synthetic and every stone was the same. Scanned them with a reliable app and they were identified as synthetic or an alternative to what they were advertised as. Looked cheap and synthetic so put them straight in the bin

May 21, 2026
Unprompted review
The Psychic Tree logo

Reply from The Psychic Tree

Thank you for your feedback. We’re very sorry to hear that you were disappointed with your bracelets.

We would, however, like to reassure you that we do not sell synthetic crystals as natural stones, and we take the authenticity and description of our products very seriously. Crystal identification apps are not a reliable way to determine whether a stone is genuine, as identification from photographs can be affected by lighting, colour, pattern and image quality.

We’re disappointed that the bracelets were thrown away before you contacted us, as we would have welcomed the opportunity to look into this for you and address any concerns directly.

Customer trust is extremely important to us, and we would never intentionally misrepresent the materials used in our products. We’re always happy to discuss any concerns with a purchase and encourage customers to contact us directly so we have the opportunity to help.

Rated 5 out of 5 stars

Brilliant customer service!

I have bought a few things just lately from this company and always been very happy with the quality, unfortunately a bracelet I bought was little frayed, I contacted customer service and they were excellent they sent me another immediately! Not everything is always perfect in life but as long as problems are rectified I think that's definitely worth 5 stars! So I will definitely be ordering things from this company again. Thankyou! 😊

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Picture email reading by Phoenix

I had a picture email reading by Phoenix. This reading was exactly what I needed. She picked up on my energy, my worries, and my desire to prioritise my wellbeing with incredible accuracy. Everything she said resonated deeply and reflected exactly where I am in life.

I came away feeling understood, supported, and more grounded. A beautiful experience.

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality

I ordered four worry stones. In the photos they looked rich in colour and as I was send them on as a gift, I hoped they would feel nice. But as soon as I saw them I was disappointed. The rich red in the photo was a faded orange. They all had exactly the same texture and weight which makes me suspect they are little more than resin or plastic. They look and feel like plastic too. Very disappointed as I've bought worry stones from shops before for a similar price and they have been genuine gems with real texture and weight. I won't be purchasing from here again. Two starts for quick delivery.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a simple reading with Phoenix

I purchased a simple reading with Phoenix with pendulum questions. It was amazing. Phoenix is so kind, patient and very gifted. She gave some solid advice and helpful recommendations when it came to my situation, picking up on underlying tension and emotions and was very kind with her words. If you're seeking clarification for a situation or just wanted to know what's going on with yourself and the direction you're heading in general, I strongly recommend you book with her. Very affordable and very detailed. Thank you again Phoenix. Love and Light

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

All Great Items.

I received 4 items from Psychic Tree and they are all great and well made the small tiger eye heart is just class the way it was finished, the angels were so well make i love them, and the bear is with me all the time, good firm and all came quick and well packed, well pleased.

March 25, 2026
Rated 5 out of 5 stars

Amazing!

Great experience ordering! Got some amazing gifts for my friends birthday and I know they'll love them! Speedy delivery and arrived in great condition

March 25, 2026
Rated 1 out of 5 stars

Review was removed

I left an honest and fair 3 star appraisal for an item I bought from their website. Received an email offering a discount for leaving a review. The review was was visible for a short time, presumably until one of the admins read it, and then it was promptly removed. Why ask for a review and then take it down.... pretty sure if it had been 5 star it would still be there.

March 7, 2026
Unprompted review
The Psychic Tree logo

Reply from The Psychic Tree

Thank you for your feedback. We’re sorry to hear you feel this way, but we would like to clarify that we have checked our records and cannot find a 3-star review from you that was submitted

Our review request emails are sent automatically following purchases, and any discount offered is simply a thank-you for taking the time to leave feedback — it is not dependent on the review being positive.

We welcome honest feedback, whether positive or negative, We take the integrity of our reviews seriously

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