thequirkycupcollective.com.au Reviews 56

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their unique and beautiful designs. Many people appreciate the careful craftsmanship and the overall aesthetic appeal of items, from journals and book sleeves to pens and stickers. The staff and customer service are frequently commended for their helpfulness, passion, and the personalized attention given to orders, making the entire purchasing experience a delight for consumers. However, some customers reported dissatisfaction with specific order issues, such as delayed shipping or problems receiving advertised free items. A few reviewers also mentioned negative interactions with customer service when trying to resolve these issues, describing responses as unhelpful or dismissive.

What people talk about most

Product

Users describe positive interactions with the products, consistently praising their high quality, unique... See more

Quality

Consumers consistently express high satisfaction with product quality. Reviewers frequently highlight the use... See more

Order

Reviewers express satisfaction with their orders. Many customers frequently place orders, praising the prompt... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's genuine care and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently made my first purchase from Quirky Cup Collective and I’m so glad I did! I purchased the Luna Moth kindle decor bundle and the quality is FANTASTIC. Even the gilded paper on the insert is s... See more

Rated 5 out of 5 stars

Such amazing journals with the most unique designs, washi tape, book sleeves and stickers that you have ever seen! It’s an experience opening these gorgeous journals or using the reading journals as y... See more

Rated 5 out of 5 stars

The products, their quality, and the customer service are absolutely unmatched. From their stunning book sleeves and e-reader sleeves to their beautifully designed pens and bookmarks, every item is ma... See more

Rated 5 out of 5 stars

Love the Quirky Cup Collective and the Team who leads it. Their designs are beautiful, and products premium. I've placed multiple orders for years and have never been disappointed. Highly recommend fo... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

56 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recommend this company 10 out of 5

Recommend this company 10 out of 5! The illustrations are exceptional. Everything is so deeply thought out and made with love. Only the highest quality materials are used. The products take you to another world and ignite your imagination. The packaging even is beautiful. When it arrives it’s all individually wrapped and pretty as well as protected. My kindle is officially my favourite item
In my house because of quirky cup. The book sleeve is so beautiful to touch and just feels even too posh for my book! My inner child has been beaming from ear to ear and you will feel your self love tank fill as you allow some quirky cup products into your life. Will be buying again. The customer service is so beautifully done as well with lots of emails, little free gifts and ideas and order updates to
put you at ease. I hate email
Spam but their emails are so enjoyable to read you will not unsubscribe. I got a free phone wallpaper that I adore just through their email
Sub.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

I received my clingie yesterday

I received my clingie yesterday, I have it on my phone. It is perfect for my hands and comfortable to use. It has a strong grip on my android case with built-in magnet. Very pretty. I would recommend this product and company to everyone.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Is this how they treat a customer?

I made a purchase in the beginning of February as a Valentines gift for my partner. I used express delivery in the hope that it would arrive before Valentines day. Unfortunately due to the company being very busy and not treating my order as an express order which means I have to pay extra for fast shipping It was send out too late. As a result I have yet to receive my order even though the express delivery says within 15 days (it has now been 20 days). I kindly wrote them asking them if a reimbursement of the extra costs for express delivery was possible and they blocked my email and treated it as a spam mail. A simple no would've sufficed but being blocked for a simple question is just not done when I've done nothing wrong but asked them something in a polite and kind manner

February 20, 2026
Unprompted review
thequirkycupcollective.com.au logo

Reply from thequirkycupcollective.com.au

Hey there!

Thanks so much for your review. Naturally, we are always so sorry for any frustration caused ❤️. We truly worked as quickly as we could for orders around this time, but due to an unprecedented busy period, we couldn't deliver our service the way we would have loved to! Our business is growing fast and we are learning every week to make changes so we can be more efficient as we continue to service our new and current customers ☺️.

As for your email, we would never not respond to an email or block an email account. That is not something we would even ever dream of doing, ever. We tend to find if customers send us an email and they don't receive a response, our emails either goto Spam/Junk or the promotions folder, the customers has typed in their email incorrectly or their inbox is full and the email has bounced. In very rare cases we miss emails, but it's never on purpose.

If you have any other difficulties please be sure to get in contact with us by replying to your order confirmation email :). Sorry again for any disappointment and as always, we do strive to do better where we can.

Kindest,
The Quirky Team

Rated 5 out of 5 stars

I recently made my first purchase from…

I recently made my first purchase from Quirky Cup Collective and I’m so glad I did! I purchased the Luna Moth kindle decor bundle and the quality is FANTASTIC. Even the gilded paper on the insert is so shiny and beautiful- I love it and would not hesitate to purchase again. Will definitely be keeping an eye on the release of the other Luna moth accessories! Also I’m in the UK and postage was super reasonable and also relatively quick! Pleasantly surprised on all fronts.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products

OMG I got my delivery of a reading journal, e reader sleeve and book sleeve today. Cost me a fortune but oh my was it worth it. They are beautiful. Even better than in the pictures. Only problem is I now want them in a different colour. Absolutely great delivery considering they came from Australia to the UK. Will def be purchasing more from them 😍❤️

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service suuuuuckkkks

The products are amazing!! However the customer service was awful :( spent a bit of money to get a free beautiful crafted bookmark that they were advertising for spending $150. I emailed them with my order number saying it wasn’t in my cart after I paid, i was told I hadn’t spent enough because it was 150 minus shipping, replied to them telling them I actually spent 162 (they didn’t even bother to look at the order) then they replied with maybe you deleted it from your cart, and I was like nah it was in there but when I swapped things around and paid it was no longer in my cart. After going back and forth over an almost 2 week period they finally shipped my order and told me next time I order something they’ll put it in? I was like girl I’ve ordered everything I need from here, I was still polite and said hey I’m just a lil disappointed I love this business but it wasn’t my error and I spent that much to get that beautiful book mark, this time of year is expensive and I just wanted something nice for myself along with the other gifts I had brought from here for my family. they replied and said well the offer still stands let us know and we can pack it in your next one. Like girl I know your cheap ass could have send one small bookmark to me, mind you their buisness is actually booming I’ve found out which makes it worse so Thankyou for nothing quirky cup collective!! Imagine going back and forth for weeks with me instead of just putting it in the order Jesus Christ it’s giving stingy and I was so polite for what

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bookish quality goodies

I have purchased repeatedly from the Quirky Cup Collective. Everytime my order is processed promptly, with email updates if there are any unexpected delays. The products are always packaged beautifully adding to the analogue aesthetic expereince. Everything is well made, with beautiful unique designs. I have the Kindle stickers on my Kindles and I use them on top of my Kindle cover so they are exposed to my daily use, and are still perfect, there is not even any rubbing off of the foil, after many months of use, which is amazing. The decorative tape is gorgeous and good quality. The tape peels off the roll easily and sticks to surfaces well. The designs are beautiful. I have journals from Quirky Cup which are well made, with a nice heft weighted paper that withstands all manner of medium. The foiled paper edges and the deisgns (like vintage books) on the covers add to the aesthetics. The pens are amazing, a really good weight for writing, and they have refills in their store, which mean I can use my favourite pens over and over again and just refill them. The bookmarks are made from thick card stock, and feature tassels, they are beautiful and funcitonal and hard wearing. I also have a book pouch and a kindle pouch from them velvety with embroidery and tassels, keeping my devices and books safe from dust and knocks in an aesthetically pleasing way.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

The Quirky Cup Collective Never Disappoints

The products, their quality, and the customer service are absolutely unmatched. From their stunning book sleeves and e-reader sleeves to their beautifully designed pens and bookmarks, every item is made with such care and creativity. I will always recommend The Quirky Cup Collective without hesitation. It’s clear that every single person on the team genuinely cares, and that passion shines through in everything they do.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

My favourite small business

My favourite small business! Impeccable design and amazing quality. Truly so unique. Highly recommend ordering for yourself or the book lover in your life!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE their stuff

LOVE their supplies, and love their customer service. They’re a great business and really care! I’ve already placed like two orders in the last month!

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Came for the journals, stayed for the fun emails

Good quality journals but one of the few subscribed emails I actually enjoy getting. Not always about products but also fun/inspiring posts. It’s a reminder this is a small shop with actual people behind the screen who love what they do ❤️

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Most beautiful stationary

Everything I’ve ordered from QuirkyCup has been the most beautiful quality product. Her designs are so stunning, and perhaps I don’t need 3 kindle pouches but will I buy more? YES. Love supporting Aussie grown creatives!

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Exemplary small business

I have made many orders with quirky and I’ve not once been disappointed.
From the ordering, email updates, tracked shipping and the beautiful high quality products you can feel the passion and love for this brand.
I recommend to all my readers friends and stationary lovers.
I will buy and buy again from here

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Experience the magic!

Such amazing journals with the most unique designs, washi tape, book sleeves and stickers that you have ever seen! It’s an experience opening these gorgeous journals or using the reading journals as you feel so special and magical when you use them. Highly recommend these if you love a little beauty and magic in your life.

June 9, 2025
Unprompted review

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