The Ragged Priest Reviews 857

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with their orders, frequently reporting that items never arrived or were significantly delayed. The refund process was also a major point of contention, with numerous people struggling to receive their money back, often encountering significant difficulties in obtaining their money back. Furthermore, customer service was consistently described as non-existent or unhelpful, with many emails and messages going unanswered. While some people were satisfied with the speedy dispatch and delivery of their orders, and a few appreciated the quality and appearance of certain products, a minority of people were dissatisfied with product sizing, finding items to be inaccurate or inconsistent with descriptions.

What people talk about most

Order

Reviewers mention negative feedback about order fulfillment. Many customers report significant delays, with... See more

Product

People report ambiguous experiences with product. While some customers praise items like a gorgeous jumper, a... See more

Refund

Customers consistently express dissatisfaction with the refund process. Many reviewers report significant... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick shipping,... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report non-existent or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Giving this two stars because the order being dispatched was fast. But truly awful returns process. You have to wait 28 days of the return being refunded. In my case, I waited 28 days, followed up... See more

Rated 2 out of 5 stars

Ghosts you upon asking for a return and refund. Its been a month and no word on it, i doubt ill ever get a word on it Sizes are inaccurate and the model photos don't represent the depth of their size... See more

Rated 2 out of 5 stars

Lovely dress but it is at least 5 sizes too big and I Went by the measurements on the website . It’s huge. I Won’t return since I’m in canada & it will be too expensive. so I Will donate it. Other... See more


Company details

  1. Clothing Store

Written by the company

The official page of The Ragged Priest. British Grunge since 2007. Designed in London. Instagram: @theraggedpriest TikTok: @theraggedpriest


Contact info

2.2

Poor

TrustScore 2 out of 5

857 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

LOVE!

Every order I make goes so smoothly, and the quality of clothes is amazing! Every piece I’ve ordered has lasted years with no issues. My favorite brand for life <3 Shipping was super duper fast, I love you guys!

June 24, 2024
Rated 5 out of 5 stars

I love

I love, love, love ragged priest jumpers and tops. Although I am 67 (!) I just love the style and design of their clothes. I have not just bought these for myself, but also some of my older friends who have also become converts!

June 24, 2024
Rated 1 out of 5 stars

Can’t shop in Euros while living in a Eurozone country

I waited over a week for a response from customer service only to be told that it’s not possible for Irish customers to shop in the currency that our country has used since 1999. Instead we have to shop in pound sterling, which we haven’t used since 1927. That means estimating prices and paying foreign currency conversion fees. It’s really not that hard to double-check what currency a country uses.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

I had never heard of "The Ragged…

I had never heard of "The Ragged Priest", and asked a few family members if they had, but no one was familiar with this site, and advised me not to buy from it! Then I checked the reviews! The percentage for 1 Star, was higher than % for 5 stars!!!! This did not look good, or instill any confidence, for me to buy anything from "TRP"!!!! ......but my need for the outfit I liked, superseded all of my concerns! Lol So I placed my order, it arrived in excellent time! Ordered 24th March 24, received my order 27th March 24!!! The outfit was gr8!!! No problems with size, or anything else for that matter! So everything turned out just fine! Thank you "Ragged Priest" :-) :-) :-)

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Bought two pairs of trousers from them that were too small, returned them for refund having already bought the correct size assuming they would honour their refund policy. No response after a few emails, 2 months later and still nothing. One of the pairs of trousers already has a hole in the back after 3 wears. Rubbish company switch horrific customer service, avoid at all costs

February 23, 2024
Unprompted review
Rated 3 out of 5 stars

Great clothes but the company need to…

Great clothes but the company need to work on their customer service. When I returned an item that was too big it took nearly a month and multiple emails to get my money back. Please improve your customer service but the clothes are fab :)

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

absolutely terrible quality and horrible return policy

absolutely terrible customer service and quality of clothing. i bought three items, a matching patchwork top and skirt and the balloon jeans. the fabric of the skirt and top were papery and thin, literally worse than SHEIN quality and the jeans were OK quality but I've definitely seen the same ones on amazon for cheaper. for the prices the quality should be way better. when i tried to return them i was confused about which address to send it to so i sent an email and it took days to get a reply back, then i missed the post office on a friday so waited until monday, at which point i was told my return would cost almost FIFTY DOLLARS, which of course the ragged priest does not cover. so instead of wasting $50 more on top of the $80+ i might not get back im just going to tailor the jeans and toss the rest. the top and skirt were literally halloween costume quality. it's laughable. do better.

February 26, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Zoe,

Thank you for your honest review!

We are sorry to hear you were unhappy with the items you have received. We do confirm on our website, If you have been sent a faulty item or not happy with the quality, then this cost will be refunded back to you, after you have provided some images for quality control purposes. Please get in contact with our customer service team before you post your item to arrange this.

Our minimum time scale to hear back from our customer service team is 4 days, but our team do the best they can to get back to all customers as quickly as possible.

Kind regards,
TRP team x

Rated 5 out of 5 stars

I was replied too instantly and my…

I was replied too instantly and my query was delt with instantly and with the best result. I received store credit without any issue.

February 6, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Polly,

Your kind words are very much appreciated as we work hard to ensure each of our customers are satisfied with the help they received.

Kind regards,
TRP team x

Rated 4 out of 5 stars

Refund took a while but resolved in the end

Waiting long time for a refund but resolved in the end...

December 19, 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Simon,

Thank you for your honest review.

We are so sorry to hear you were waiting a while for the refund to be processed, but we are glad it has been resolved for you now.

Kind regards,
TRP team x

Rated 1 out of 5 stars

Not a good experience

The size guide is not good! My pants were too big even though I sized down and measured myself. Also after 1 wear all the belt loops are loose or broken. Very sad because these pants were expensive!!

February 2, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Mays,

Thank you for your review!

We are very sorry to hear you are unhappy with the sizing and having a faulty item. If you could please get in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will be able to answer any questions regarding sizing and also resolves the faulty item issue.

Kind regards,
TRP team x

Rated 5 out of 5 stars

I love both items that I purchased!

I love both items that I purchased,I'm waiting for a third! Very well-made, but I wish the XLs didn't sell-out so fast! Also, I'm amazed how soon my orders have arrived, 'cause I'm in California and y'all in the UK! Lookin' forward to my next delivery - thank you!

January 9, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Kellie,

We're so pleased to hear you're happy with your order! Thank you for taking the time to leave us a review.

Kind regards,
TRP team x

Rated 1 out of 5 stars

Worst customer experience ever

I have placed multiple orders with The Ragged Priest, but my latest order from October 2023 was lost/stolen. I've been sending emails to their support team since November 2023 (it's now almost February 2024) and I haven't received a single reply.

I then decided to dispute the charge with my credit card company since I never received my products and never received an email back. Unfortunately, The Ragged Priest fought the dispute and won. So I spent $140 for nothing without a peep from them.

If you decide to purchase from The Ragged Priest, you better pray nothing goes wrong with your order, because their support team is non-existent. Never ordering from them again.

November 4, 2023
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello MBK,

Thank you for your review.

We are very sorry to hear you have not received your parcel from the courier service and have not heard back from our customer service team.

If you could please get back in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will get this resolved for you and process the full refund.

Kind regards,
TRP team x


Rated 4 out of 5 stars

Understanding customer service

I unfortunately bought the wrong size, and I couldn't return it but the helpdesk was very understanding and helpfull so I hope they keep it going!

January 25, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello,

Thank you for your lovely review. We are pleased to hear our customer service team were able to resolve the issue for you :)

Kind regards,
TRP team x

Rated 1 out of 5 stars

The size was way too small even tho I…

The size was way too small even tho I measured and ordered based on the size table. It took pretty long until it arrived and returning costs me almost as much as the whole jeans.

January 24, 2024
Unprompted review
The Ragged Priest logo

Reply from The Ragged Priest

Hello Kim-Yola-Volk,

Thank you for your review! We do apologies the item you received was not the correct size for you.

If you could please get in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will be happy to answer any sizing questions and help with the returning issue.

Kind regards,
TRP team x

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