The Raw Food World Reviews 

1,970
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Unreliable and deceptive. Awful customer service. Had read many complaints online about product control but went ahead & order anyway - and I received a lower grade quality product than what I ordered... See more

Rated 5 out of 5 stars

Lots of information on your website regarding the products you sell. It made it easy to make decisions on what to purchase. Love the personal note from Matt regarding ordering ( nice touch). Ease of o... See more

Rated 4 out of 5 stars

I found working with staff was very easy. They always answered my email. I do have a consern. I recieved a bogus shipping confermation from DHL. Wanting more information so they could complete m... See more

Rated 5 out of 5 stars

I received a double order by mistake once and the customer service reps were excellent at correcting the error immediately. I also can't recall anything that I've ever ordered I didn't like. I think... See more

Company details

  1. Wellness Center
  2. Pharmacy

About The Raw Food World

Information provided by various external sources

‘The Raw Food World’ is the largest online Raw Food & Superfoods store in the world, www.TheRawFoodWorld.com. The CEO Matt Monarch has dedicated his life to sourcing the highest quality Raw Foods and Superfoods on the planet. As seen on Matt’s YouTube channel, you’ll see many of The Raw Food World’s Superfoods being sourced from all around the world, including fields of maca located in a pristine National Reserve (Video Here) , Camu Camu from remote regions of the pristine Amazonian Rainforest that are only accessible by boat, many other Superfoods located on small family farms in pristine conditions at over 13,000ft elevation, in the slopes of the Peruvian Andes (video here) and so much more.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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3.9

All reviews

(1,970)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I love their products. I really wish the shipping didn't cost so much, but
I couldn't get this quality product anywhere else. Thank you for carrying
Raw Moringa Leaf.

February 5, 2016
Unprompted review
Rated 5 out of 5 stars

Very happy & impressed!

I placed my first order & quickly received the items. All were packaged carefully & tasted delicious! The free samples were a bonus, too. I will be a lifelong customer - thank you!

February 5, 2016
Unprompted review
Rated 5 out of 5 stars

Will Be a Return Customer!

Great experience with Raw Food World! They had all the raw items I needed in one convenient location. Delivery was fast and all items arrived as expected. I will definitely be reyturning again soon for more purchases needed as they arise.

February 5, 2016
Unprompted review
Rated 5 out of 5 stars

Loved using them

The shipping was much faster than I expected and the food (fresh dates) was amazing!
Would use again.

February 4, 2016
Unprompted review
Rated 5 out of 5 stars

General Review

My shipments arrive from TRFW promptly and interaction with customer support has been very positive. I have confidence that their products are of the highest quality and eagerly anticipate discovering more good things in the future.

February 3, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent attention to detail with this transaction! Thank you❤️

Lots of information on your website regarding the products you sell. It made it easy to make decisions on what to purchase. Love the personal note from Matt regarding ordering ( nice touch). Ease of ordering and paying whether by credit or Paypal. I only wish it wasn't so expensive to ship to Canada. With the Exchange rate on the Canadaian dollar to US funds makes it almost double the cost, the shipping just seemed extreme.

February 3, 2016
Unprompted review
Rated 1 out of 5 stars

Called back after placing my order

After placing my order online, I called customer service to add another product to my order. I spoke with a Sydney who placed me on hold for over 15 minutes until I finally hung-up. I have not been contacted since from anybody from The Raw Food World by phone nor email. I am on the verge of cancelling my order!!

February 3, 2016
Unprompted review
Rated 5 out of 5 stars

I always recommend The Raw Food World

I Love the raw food world they will definitely take care of you.. All products are amazing and I totally trust them to take care of me.....
I have been ordering from them for over 10 years
Thanks Matt and Angela

February 3, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing

Best dates I've ever had, moist and juicy as described. I bought 2 cases and going to freeze them, can't wait to try them in smoothies and desserts!

February 3, 2016
Unprompted review
Rated 4 out of 5 stars

Why the huge turnover of staff??

I am interested in the fact that every time I come into the warehouse, (I live locally, so I shop there) there is an entirely new crew of people. It is strange the amount of turnover that goes on there. The space seems more organized, but it is odd to have that level of turnover. It makes me wonder if it's a terrible place to work or something? The common denominator is your business. There simply aren't that many bad employees out there! Perhaps some soul searching as to why you can't hang on to staff would be good. That being said, everyone I have dealt with over the years has been kind, and helpful. I have never had a problem with any of the employees. On a separate note,... great products, and I appreciate being able to shop there.

February 3, 2016
Unprompted review
Rated 5 out of 5 stars

The (Raw) Deal!

Ive been on a journey to better health for some time.. I've come across many companies along the way to supply my desires for pure, clean, raw, organic, non-gmo, chemical free products. The Raw Food World is a wonderful company with awesome, truly passionate people behind it. When I saw a video of owners Matt and his wife leaving a Farmers market with some dripping wet madjool dates, I had to have some. Always looking for a way to kick up my smoothies. These were the richest, most moist, creamiest, fatest dates I've had 'to date'.. Just amazing. Anyways, they were better than expected. They even placed a sticker on the package, that it contained organic ingredients, do not irradiate. It's the little things..

February 3, 2016
Unprompted review
Rated 3 out of 5 stars

It changed!

I trusted raw food world at first, then something changed and it wasn't as good and I did not trust at all recently when" Garden of Life" products were added to your website... ...they are dishonest ...just ask Mike Adams, the health ranger. Their powder currently has 2700 times the heavy metals than safe and then all went quiet. Scary Please bring back the old raw food world thank you Joan Wisher

February 2, 2016
Unprompted review
Rated 4 out of 5 stars

New Customer

My order was shipped promptly and the packaging definitely went above and beyond. I received my entire order and free samples, which was a plus. I understand that this site is for raw food devotees, but I am a vegan and just wished they had more stuff for us. If they did, I would definitely make this my first shopping destination.

February 2, 2016
Unprompted review
Rated 2 out of 5 stars

They accepted payment and forgot to ship; consistently did not contact me as promised until I reminded them

They accepted and confirmed my order and my payment on Jan 10th, 2016. By Jan 31 it had not received the shipment and I had not received any tracking number. I sent them a reminder by email; they said it had not even been shipped yet. They said they were sorry and "will get back to you tomorrow regarding this! Either with a tracking number or a solution to the problem!"
I did not receive any update from them since and now is Feb 2nd.
I was not my first order. I ordered from them several times in the past and I was satisfied with their work.

Update:
The same story repeated several times: they promise to contact me, time passes; they do not contact me as promised; I remind them; and so on. There was no progress with the order and no tracking number. Finally I asked them to return my money. They returned my money on March 10th. That was 2 months since I paid them and after more than 20 emails sent back and forth! However I paid them with a EURO credit card and somehow I lost 10 Euros; since the rate EURO/dollar had changed. They did not compensate me the lost money. They suggested a discount instead on my next order. But I am not sure I will order anything from them.

February 2, 2016
Unprompted review
Rated 5 out of 5 stars

Best quality fresh raw food ever!

Just ordered a case of the medjool dates and they are just a moist and sweet as was shown on the vid I saw that made me buy them!! Thanks Matt and Angela for sharing your info, love, knowledge and delish products!
Dawn Manning
Doin it raw with Dawn
On you tube

February 2, 2016
Unprompted review
Rated 5 out of 5 stars

Yummy dates

Haven't tried the medjool dates yet but the honey dates were great in my banana/cranberry/date bread.

February 2, 2016
Unprompted review

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