The Real Pie Company Reviews 548

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the pies, for their delicious taste, excellent quality, and generous, flavorful fillings. Many consumers highlight the ease of ordering and the secure, well-packaged delivery of their items. People frequently mention the high standard of the pastry and the overall satisfaction with their purchases, often expressing intentions to reorder. However, some customers also noted issues with delivery services, including late arrivals or packages being left in insecure locations. A few other people also felt that some pies were underfilled or that certain items, like sausage rolls, did not meet their taste expectations. There were also isolated instances of incomplete orders or missing items, though customer service was sometimes quick to offer resolutions.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the pies for being... See more

Quality

Clients share positive opinions on quality, consistently praising the delicious taste and generous fillings... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many consumers praise the quick and efficient... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy and praised... See more

Based on these reviews

Rated 5 out of 5 stars

We were upset when our normal stockist stopped having these pies (and went for an inferior brand) so thought we would try ordering online. Easy to order, the pies arrived within a few days, very well... See more

Company replied

Rated 5 out of 5 stars

These pies are amazing, I went to Garson's Farm solely for these pies only to find they stopped doing them. I then searched and found The Farm Shop in Chertsey sold them so drove there (2 hour round t... See more

Company replied

Rated 5 out of 5 stars

We love these pies. We previously bought The Real Pie products from our local farm shop. Unfortunately they decided to change suppliers and those pies couldn’t match The Real Pie products hence we dec... See more

Company replied

Rated 5 out of 5 stars

Ordered a variety of delicious pies and gave some to my family to enjoy. Very gratefully received. All delivered as promised and are full of super ingredients. Thank you.

Company replied


Company details

  1. Food Manufacturer

Written by the company

At The Real Pie Company we made quality pies, pasties and sausage rolls using high quality ingredients. We also make crumbles and fruit pies and offer a variety of vegetarian and vegan options. All our products are made fresh to order and are delivered by post.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

548 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great cake and service

The 2 trays of biscuits I ordered were delicious and packaged very well.
Will order again

February 26, 2026
Unprompted review
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Reply from The Real Pie Company

Ah glad you were happy, Kind regards Lyn

Rated 5 out of 5 stars

Loving the fruit crumbles

Loving the fruit crumbles . I’ll be trying the meat pies next ! Delivery was good too

February 7, 2026
Unprompted review
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Reply from The Real Pie Company

Hi Alan, Thank you for your feedback we appreciate it. Kind regards Lyn

Rated 5 out of 5 stars

The Perfect Pie

These pies are just beautiful. Plenty of filling, taste gorgeous and the pastry just melts in your mouth. I can't recommend these pies and the sausage rolls highly enough. They freeze beautifully too.

July 31, 2025
Unprompted review
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Reply from The Real Pie Company

Thank you for your kind review. :)

Rated 5 out of 5 stars

Great pies and excellent service

You were recommended to us by our friend who lives next door. He said that your pies were great and we definitely agree with him. So far we have tried one each of your pies ans they were delicious.

January 23, 2026
Unprompted review
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Reply from The Real Pie Company

Thank you Dorothy :)

Rated 5 out of 5 stars

The best pies in town :)

My family love these pies, and for years I've bought them from the farm shop. This is the first time that I've ordered directly from the real pie company via their online platform. It was easy, no driving and the same perfect pies on my doorstep. I love this option so that I don't have to worry about what pies are available on the shelves of the farm shop :)) the pies were well packed and arrived just in time for my daughter's flight to Prague. Oh... yes, the pies travel to Prague, that is how much we love them :)) Thank you very much for the freshly baked pies policy. My family love them so much! :))

January 23, 2026
Unprompted review
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Reply from The Real Pie Company

Thank you so much Anna !

Rated 5 out of 5 stars

The pies are filled with a proper…

The pies are filled with a proper filling, not cutting back on content. The flavours are amazing and we won’t have any other pie. I wish they did the sausage wreath all year round, another fantastic and full of flavour item. Steak and stout is the greatest pie !

January 19, 2026
Unprompted review
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Reply from The Real Pie Company

Thank you Ali

Rated 5 out of 5 stars

THE ONLY NEGATIVE COMMENT WOULD BE,

THE ONLY NEGATIVE COMMENT WOULD BE,
TIME FROM ORDER/PAYMENT, TAKES LONGER THAN
THOUGHT, BEING MY FIRST ORDER WE ARE NOW
GOING TO SAMPLE OUR CHOSEN ITEMS.

THANK-YOU NEW CUSTOMER

December 13, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Les, it always takes an extra day or so at this time of year. Glad you like the pies. Kind regards Lyn

Rated 4 out of 5 stars

Product is excellent packaging very…

Product is excellent packaging very good. One problem the lack of notification from the company you just don’t know where your product is going to arrive there customer liaison needs a mayor improvements

December 5, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Michael, Thanks for your review. I have updated you when you emailed and asked us. In our FAQ, it states 3-5 working days, but sometimes it does take a bit longer, especially around Christmas. Kind regards, Lyn

Rated 2 out of 5 stars

Appalling customer service

Sent a email 21/11/2025 about my delivery missing two pies and still not had any email back or an apology and still no offer of the £9.30 for the two pies to be refunded first time this has happened always been very good before and great pies but
Appalling customer service.
I have had many orders from them and this has not happened before so u thought I would give them a chance put another order in on the 21/11/2025 for £52.75 still three weeks later 06/12/2025 no pies not happy.
I think they really need to look at there emails and reply to keep there customers.
I am now £62.05 out of pocket surely they are not allowed to take peoples money and not send the goods.

December 6, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Dawn, I have searched our emails, and we haven't received an email. Please email Help@realpieco.co.uk. There are also no orders under your name, so please provide more information, and we will try and help asap.

Rated 5 out of 5 stars

Great pies

Quick delivery and expertly packed pies. Great tasting pies and sweets. Pies are so full with lean meat and flavourful gravy. Sweets are delicious and sooo good.

November 28, 2025
Unprompted review
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Reply from The Real Pie Company

Thank you Alex

Rated 4 out of 5 stars

Pies came very well packed

Pies came very well packed and not eaten many of them yet but appear to be pretty good

November 21, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Kevin, Thanks for the feedback. I think they taste as good as they look. Kind regards Lyn

Rated 5 out of 5 stars

Rammed full of filling pies

Excellent pies,been having them for years, absolutely rammed with filling. Delivery was in insulated box with freezer pack, so first clas

November 14, 2025
Unprompted review
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Reply from The Real Pie Company

We appreciate the feedback, Kenneth. Thank you

Rated 5 out of 5 stars

Nice pies packed filling

Nice pies packed filling.
Could have clearer freezing and heating instructions, but great taste.

November 17, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Van, we will send the comments back to the team. Kind regards Lyn

Rated 4 out of 5 stars

The pies are delicious and full to…

The pies are delicious and full to bursting with the fillings.
Would have given them a five except that the family apple pie was a bit battered! Tasted great though.

October 29, 2025
Unprompted review
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Reply from The Real Pie Company

I appreciate the review. Thank you!

Rated 5 out of 5 stars

Best Pies Ever

These pies are amazing, I went to Garson's Farm solely for these pies only to find they stopped doing them. I then searched and found The Farm Shop in Chertsey sold them so drove there (2 hour round trip) only to find they didn't have any in stock, so decided to order them online (which I was dubious about as coming via DPD) they did turn up in a polystyrene box with ice so kept nice and cool. Ordered 2 for me, 2 for my Dad & 2 for his friend and now his other friend wants some so looks like my next order will be increased :-) best pies you can buy, loads of filling, lovely pastry and so much better than any supermarket pie you can buy. 100% recommend.

October 4, 2025
Unprompted review
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Reply from The Real Pie Company

Hi Tamara, I am so sorry about the wild goose chase. Glad you found us online in the end.

Rated 5 out of 5 stars

Best pies available

We were upset when our normal stockist stopped having these pies (and went for an inferior brand) so thought we would try ordering online. Easy to order, the pies arrived within a few days, very well packaged and delivered by DPD, which is always a bonus. And they remain delicious! We will be ordering again...

October 6, 2025
Unprompted review
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Reply from The Real Pie Company

Thank you, Christine. We appreciate you staying loyal.

Rated 5 out of 5 stars

Easy to order

Easy to order. Easy to pay. Kept informed of delivery date, & parcel arrived on time. Very well packed & everything intact on arrival.
Best pies & desserts, especially the banoffee crumble, you can buy. Reasonable prices,too.

October 3, 2025
Unprompted review
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Reply from The Real Pie Company

Thank you Joy

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