Online tracking of sale items is great. The biggest issue I've had is the inconsistency between the brands listed online versus what the retail shops will accept. On more than one occasion I made trip... See more
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See what reviewers are saying
Real real you guys did it , I was traveling on this past Saturday. I purchased my bag the Sunday prior and was worried about my bag being delivered. All went perfectly, thanks and its beautiful.
Company replied
I had a wonderful experience from start to finish. G in Manhasset was super helpful and professional. She managed my expectations re: the process, the pricing and the turnaround time. About 80% of my... See more
Company replied
First of they kept the alarm on the Moncler bag I purchased,online customer service told me to go to the nearest store to take it off, went to the store 40min away, they can’t take the alarm off sinc... See more
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
1900 Northern Blvd., 11030, Manhasset, NY, United States
- (631) 310-4441
4.4
Excellent
30 reviews
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Online tracking of sale items is great
Online tracking of sale items is great. The biggest issue I've had is the inconsistency between the brands listed online versus what the retail shops will accept. On more than one occasion I made trips to the store only to be told certain designers were not accepted even though they were listed online! This issue really needs to be fixed.
April 18, 2026
Reply from The RealReal - Manhasset
We appreciate you bringing this to our attention. We're sorry for the issues you experienced with the online brand list's accuracy and the inconvenience of going to the store. We'll investigate this discrepancy. Thanks for your feedback.
Reply from The RealReal - Manhasset
We appreciate your positive feedback and are so pleased you were happy with our customer service and efficiency!
Real real you guys did it
Real real you guys did it , I was traveling on this past Saturday. I purchased my bag the Sunday prior and was worried about my bag being delivered. All went perfectly, thanks and its beautiful.
April 14, 2026
Reply from The RealReal - Manhasset
We're so happy to hear that your bag arrived on time for your trip! We appreciate you sharing your positive experience and are glad you find it beautiful. Thanks!
Great customer service
Great customer service. It was fantastic that I was able to talk with a diamond specialist in the store.
April 13, 2026
Reply from The RealReal - Manhasset
We're glad you enjoyed your experience and that our diamond specialist was helpful. Thank you for your positive feedback; we appreciate it a lot!
It was great that my item sold
It was great that my item sold. I also purchased from the Real Real website and I am happy with my item.
March 31, 2026
Reply from The RealReal - Manhasset
We're happy to hear that you had a positive experience selling and purchasing with us. Thank you for your feedback, we appreciate it!
This is a great resource to help us…
This is a great resource to help us dispose of things we no longer need, both financially and socially.
March 31, 2026
Reply from The RealReal - Manhasset
We're glad that our services are helpful for your needs, both financially and socially. Thank you for sharing your positive experience with us!
Reply from The RealReal - Manhasset
We're happy you got what you expected! We appreciate your feedback and your time in leaving us a review.
Wonderful first experience
I had a wonderful experience from start to finish. G in Manhasset was super helpful and professional. She managed my expectations re: the process, the pricing and the turnaround time. About 80% of my items sold within the first month of posting, most close to the listing price. Overall, I would definitely recommend The RealReal and use them again.
February 17, 2026
Reply from The RealReal - Manhasset
We're happy to hear that you had a wonderful experience. It's great to know that our team member was helpful and professional, and that your items sold quickly. Thank you for recommending us!
Reply from The RealReal - Manhasset
We appreciate your feedback and we'll review our shipping costs. Thank you for your time.
First of they kept the alarm on the…
First of they kept the alarm on the Moncler bag I purchased,online customer service told me to go to the nearest store to take it off, went to the store 40min away, they can’t take the alarm off since they don’t have the same equipment to take it off so I had to return it! Mind you I see the restocking fee of $6.95 and I hope they are refunding me the shipping that cost over $15 like they said. I’m never buying from this store ever again! No help & Nothing but problem!
January 8, 2026
Reply from The RealReal - Manhasset
Thank you so much for sharing your experience, and we’re truly sorry for the issue with your order and any trouble caused. Please feel free to reach out by email at reviews@therealreal.com so that we can assist you further. We hope to have an opportunity to serve you better in the future.
Great service every step of the way !
Great service every step of the way !
Thank you!
December 17, 2025
Reply from The RealReal - Manhasset
We appreciate you taking the time to share your experience. We are so glad you were happy with the service provided throughout!
The salesman was excellent
The salesman was excellent. He knew everything about the watch and was extremely informative. It was identical to one I had received as a gift from my exhusband. I gave the original one to my daughter when she got married. I have two daughters and I wanted my other daughter to have this watch so I could treat them equally. It was received when he said it would be. Extremely knowledgable and courteous. This was a wonderful experience. I would buy from this company again with no hesitation.
December 17, 2025
Reply from The RealReal - Manhasset
We're glad you enjoyed your experience and that the salesperson was so helpful. It's wonderful that we could assist you in finding the perfect watch to share with your daughter. Thank you for your positive feedback; we appreciate it.
Reply from The RealReal - Manhasset
Thank you for sharing your experience. We’re sorry that your interaction did not meet expectations and would like the opportunity to follow up. Please contact us at reviews@therealreal.com with more detail.
So Happy TRR Exists
Drop off was easy and being able to get an extra bump for choosing site credit is nice. Also love the efficiency with which items were posted and how I was notified. As far as purchasing, have loved the products I've received
November 19, 2025
Reply from The RealReal - Manhasset
We're happy to hear our drop-off process was easy for you and that you appreciate the site credit option. We're also glad you've loved the items you purchased and that you were notified quickly. Thanks for the positive feedback!
Always a wonderful experience at The…
Always a wonderful experience at The RealReal. Great selection of designer products to purchase and very easy to sell your own designer items.
November 6, 2025
Reply from The RealReal - Manhasset
We're so glad to hear you consistently have a wonderful experience! We appreciate you noting our great selection and the ease of selling. Thanks for your feedback.
Reply from The RealReal - Manhasset
We appreciate your positive feedback! We are so happy to hear you love the item's quality.
Great Experience!
Everyone was extremely helpful and welcoming. I felt very comfortable consigning my items whether expensive or not so expensive. I will definitely be consigning more. Thanks.
October 19, 2025
Reply from The RealReal - Manhasset
We're happy to hear that everyone was helpful and welcoming! It's great you felt comfortable consigning your items and plan to consign more. Thanks for your positive feedback.
The person at the Manhasset location…
The person at the Manhasset location was very helpful and sweet. She was by the counter where you want to consign things. She was professional and explained how the process works.
October 9, 2025
Reply from The RealReal - Manhasset
We're happy to hear that the team member at our Manhasset location provided you with a helpful and informative consignment experience. We appreciate you taking the time to share your positive feedback.
Reply from The RealReal - Manhasset
We appreciate you taking the time to share your positive feedback regarding our good service, thank you so much!
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