I purchased a bag from your company a few days ago. I was disappointed that the price was high relative to the quality of the bag, but the packaging was even more disappointing. I have purchased bags... See more
Company replied
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Great store and people! Felipe was great, quick, and efficient. He processed my return efficiently, and I asked him to do a store credit instead, and changed it quickly on the system. The store... See more
Company replied
Super fast and practical return. I was out of the store in under 1 min with my refund already credited.
Company replied
The bag arrived in good condition as advertised & I’m a satisfied consumer. Thank you for the great service & assisting me with making my first purchase on the real.
Company replied
Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
51 NE 40th Street, 33137, Miami, FL, United States
- (305) 315-2577
3.6
Average
26 reviews
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👎👎👎👎 I don’t like anything about their…
👎👎👎👎 I don’t like anything about their logistics—you really have to be careful. Yes, you can find pieces with good value at good prices, but selling with them is HORRIBLE. You wait a full month to receive your payment, they deduct fees for everything (even just to get your items back), and they never confirm the prices they’ll list: they simply post and sell. Guess what? Something that cost you $3,000 ends up on their site for only $200, slashing 50–60 percent of your money. If you disagree with the price, you have to pay for the return.
Then they ship everything back to your house in separate batches—mine arrived two weeks later only because I filed a complaint, even though THEIR POLICY says 30 days. And supposedly, after you reach a certain number of items they “give” you online store credit, but you have to chase them for it or you’ll never see it. I’m really against their ABSURD policies. And worse: if you buy something and want to return it because they listed the wrong size or it just doesn’t fit, you still have to pay the shipping to send it back—they deduct it right from your item. It’s a ONE-SIDED BUSINESS. 😣🧭👎👎👎👎👎👎
June 19, 2025
Reply from The RealReal - Miami
We’re sorry that your consigning experience with us hasn’t been more positive and we’re here to help. We’re in this together -- when you make money, we make money, so our goal is to sell your pieces at the highest possible price given their current resale value (which we calculate based on extensive internal + external data). Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Reply from The RealReal - Miami
Thank you for the positive feedback! We're thrilled you had a great experience and look forward to your next visit.
The item was listed as the wrong size…
The item was listed as the wrong size and then when it was time to return the wrong item I had to pay $15 for the return that I made at the store. I feel robbed
May 6, 2025
Reply from The RealReal - Miami
We understand your frustration with the incorrect size and the return shipping cost. We strive to provide accurate product information and a seamless return process. We appreciate your feedback and will review our processes to ensure a better experience for future customers. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
Reply from The RealReal - Miami
We're so glad to hear you had a positive experience working with Maria. We appreciate your kind words and will share your feedback with her.
I'm very satisfied with the services.
The bag arrived in good condition as advertised & I’m a satisfied consumer. Thank you for the great service & assisting me with making my first purchase on the real.
April 20, 2025
Reply from The RealReal - Miami
We appreciate your kind words and are thrilled you're satisfied with your purchase. We strive to ensure our items are accurately described and that our customers have a positive experience. Thank you for choosing us for your first purchase, and we look forward to welcoming you back in the future.
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