The RealReal - Summit, NJReviews 

First, I had to pay for shipping? Second, I haven’t received a single item from my orders.

TRR service is outstanding! Every step is taken to make your transactions as easy as possible.

I had a great experience shopping with The RealReal. The purse arrived exactly as described, and the quality exceeded my expectations. The item was clearly authentic, well cared for, and packaged nicely. The description was accurate and detailed, which made me feel confident in my purchase. Overall, a smooth and trustworthy shopping experience. I would definitely shop here again.

They sent a watch that doesn’t work. Then they told me to go get an invoice from a repair shop. It was such a frustrating experience. I’m extremely busy—who’s going to compensate me for all that time and effort? This is ridiculous.

Order acknowledged and tracked.

Very dissatisfied with my purchase the chain that came with my pendant was so filmsy and a piece of garbage at that price I would have expected more 🙂 now I have to buy a chain and spend more money. I will not be shopping again with you again
Sincerely Susan kowtko

The service at TRR in summit is excellent. The ambience is warm and welcoming. Everyone there is an expert and very efficient in what they do. I am always taken care off professionally and yet made to feel very comfortable.

Margiela bag was perfect! delivered on time. Tnx

The sandals were original from Alexander McQueen and the shipping process was very fast.

The wallet I ordered is beautiful. Even better in person I love it!

Would have given it 5 stars, but I'm trusting the authenticity of the item even though the tag looks very generic and only tacked on by 2 corners. Stains on the item were also not shown in the photos. It was my first time ordering and I'm not sure with the questions I have about it and having to trust a dry cleaner to clean it, would I order again.

The agent did not help. I was instructed by ups to get a power of attorney from real real. That was not given to me so i was unable to retrieve my shipment

I have not received any merchandise. And I did not get the $25 off. Other than that...

Absolutely no communication email or texts regarding delivery times or hidden import fees. Two missed deliveries. Very unhappy would like more transparency

Everything went well and the glasses are fantastic

Product was as advertised

I have had an extremely disappointing experience, to say the least. I attempted to purchase a Louis Vuitton Artsy MM Damier handbag. The product images and descriptions were entirely inaccurate. The item description indicated that the bag was in good condition with minor discoloration; however, the bag I received was completely yellow. Furthermore, the stitching was noticeably uneven. Notably, there was no date code heat-stamped into the right pocket, nor was there a leather date code sewn into the zipper pocket. These omissions immediately suggested that the bag was not authentic. Upon bringing these issues to the seller's attention and requesting verification of the bag's authenticity, I was asked to provide photographs and informed that they had no documentation to confirm the bag's legitimacy. I received the bag on January 10, and nine days later, on January 19, I was requested to return the bag to their fraud department for 'confirmation' of its inauthenticity prior to receiving a refund. I find it peculiar that if they had taken this step initially, this situation could have been avoided. In a gesture of goodwill, they offered a $25 discount as a token of apology. However, this gesture notwithstanding, I would not consider purchasing from this seller again.

My order never shipped

One of my orders was completely lost, box came damaged and it looked like multiple items had fallen out of it, and severely delayed still not sure if even all of the items are going to make it. The other order was supposed to ship early last week and has yet to do so.

tried to email the email included below and the email was returned saying I don’t have access.